Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Soyons le Changement – Citizchool, Le Sens de l’Ecole & Science Ouverte : 3 new associations supported by the Fondation 29 Haussmann !

Fondation 29 Haussmann: 12 years in favour of children and young people

 

Created in 2009 by Société Générale Private Banking under the aegis of the Fondation de France, the Fondation 29 Haussmann supports associations that work with vulnerable children and teenagers to give them back their self-confidence and their ability to succeed.

The Fondation 29 Haussmann has taken the bold step of focusing its action on young associations with strong development potential. It provides them with structural funding for three years and also intervenes in strategic coaching.

In 2021, the Fondation 29 Haussmann's executive committee has selected three new associations, which complete the list of those previously selected. Welcome to its new partners Citizchool, Le Sens de l'Ecole and Science Ouverte!

Fondation 29 Haussmann

(French only / Français uniquement)

The three new associations selected

 

Soyons le changement - Citizchool - https://www.citizchool.com/

Born from the observation that there is a mismatch between the direction chosen by young people and their aspirations, the association has developed the Citizchool programs to help them better define their professional vocation. Among these programs, the horiZon workshops offer young people in the neighborhoods and priority areas of the cities of New Aquitaine the opportunity to meet professionals from multiple sectors, to experience different professions through experimentation and to gain confidence by working on their life skills.

Le Sens de l'Ecole -  https://lesensdelecole.org/

Le Sens de l'Ecole aims to encourage students to stay in school by changing the way they look at their schooling and by developing their sense of belonging to the school and their confidence in their chances of success. The association offers classes of CM1, CM2 and 6e in priority education areas of Ile-de-France an innovative course of workshops based on active, cooperative and positive pedagogies, given in joint intervention with the teachers.

Science Ouverte -  https://scienceouverte.fr/

Science Ouverte was born from an observation: the existence of a strong deficit of scientific vocations in Seine-Saint-Denis. The association has one objective objective: "to open up young people to science, and science to young people". Led by researchers, mathematicians and volunteers, the association offers young volunteers multiple and complementary programs: scientific internships, educational support, digital and scientific discovery workshops, conferences..., in order to to encourage scientific vocations among them and to help those who take up this path.

A rigorous selection

 

The annual selection process of the Fondation 29 Haussmann's partner associations is carried out according to several rigorous steps, including field visits and concrete verifications of the actions carried out by each association.

The Executive Committee of the Fondation 29 Haussmann, composed of qualified personalities from the general interest sector, chooses the projects supported in complete independence. The Fondation 29 Haussmann team then maintains a regular and constructive relationship with the selected associations.

Learn more about all the associations supported by the Fondation 29 Haussmann, read the brochure (French only).

Would you like to discuss this subject further with us?

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