Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Legal information

This website is published by Societe Generale:

Société Anonyme with a capital stock of EUR 1 066 714 367.50 as of 1st August 2019.
Frédéric OUDÉA noted on August 1, 2019 the completion of a capital increase for Societe Generale. The capital amounts to EUR 1,066,714,367.50 divided into 853,371,494 shares, each with a nominal value of EUR 1.25.
Paris Trade Register No. 552 120 222
APE No.: 651C
Registered Office: 29 Boulevard Haussmann 75009 Paris
VAT No: FR 27 552 120 222

Publication Manager: Mr Frédéric OUDÉA, Chief Executive Officer

Editorial Manager: Mme Sonia Almeida

Contact: 01 42 14 20 00; sgpb-communication.world@socgen.com

This website is hosted by Societe Generale.

This website is governed by French law.

 

TERMS AND CONDITIONS

Professional regulations

Societe Generale is a licensed French credit institution supervised by the Autorité de Contrôle Prudentiel et de Résolution, (“ACPR”: 4 place de Budapest, CS 92459, 75436 Paris Cedex 09), controlled in France by the Autorité des Marchés Financiers (“AMF”) and under the prudential supervision of the European Central Bank (ECB). In accordance to the provision of French Code Monétaire et Financier (Monetary and Financial Code), Societe Generale, as a credit institution licensed for the provision of investment services, is authorized to carry out all banking operations and provide all investment services except for the investment service of the operation of a multilateral trading facility (“MTF”) or an organized trading facility (“OTF”).

Contents of this website

Societe Generale and any third-party contributor (the “Contributors”) shall make their best efforts to ensure that the information displayed on this website is accurate and up-to-date; Société Générale and the Contributors reserve their right to amend the content of this website at any time, without prior notice. However, they are not able to guarantee that the information herein is complete or that it will not be modified by a third party (for example in the event that this website was infected by, particularly but not limited to, any kind of malware, in spite of all the precautions taken by Société Générale). Moreover, Societe Generale and the Contributors shall not be held liable for any difficulty or impossibility to access the website due to an internet connection problem

Societe Generale and the Contributors shall not be held liable for any indirect consequential loss or damage, including, but not limited to: any damage or loss arising from any transaction carried out on the basis of the information herein, any loss of profit, loss of business, or any other loss arising from a service interruption due to an internet connection problem.

Further, Societe Generale and the Contributors shall not be held liable neither for the results of any factor beyond their control nor for any eventual loss or damage to the technical environment of the website users, including, but not limited to, hardware, software, or any other equipment used to access this website or use the services and/or the information herein.

Finally, Société Générale and its Contributors do not guarantee and will not be in any way responsible for the sequence, the accuracy, the absence of errors, the veracity, the current nature, the fair and merchantable quality, the quality, the correctness, the non-conformity and availability of the information contained on this website.

You agree to make a personal and non-commercial use of the information contained on this website.

Information about Financial Instruments

The potential information or material about financial instruments on this website are provided for general information purposes only and should not to be construed as a solicitation or an offer to buy or sell any financial instruments, or any substitute for any form of advice or recommendation with respect to such financial instruments.

Societe Generale and the contributors hereby disclaim any and all liability related to the accuracy, completeness or adequacy of the information drawn from external sources, although this information comes from sources deemed reliable.

When simulated past performance or past performance are presented, the relevant data pertaining to past periods are not a reliable indicator of future results. This applies even to the evolution of historical market data. When simulations of future performance are presented, the data for these performances are only predictions and are not a reliable indicator of future performance of the product. In addition, when past performance or simulated past or future performance are based on data expressed in a currency other than that of the State of the investor, the potential gains can increase or decrease based on changes exchange rate. Finally, when past performance or simulated performance (whether past or future) are presented, any gain can also be reduced by the effect of commissions, fees or other charges incurred by the investor.

Societe Generale accepts no liability for losses or damages which may be directly or indirectly sustained by any visitor to the website or other person who obtains access to the material on the website.

Any person wishing to obtain any of the products or services displayed herein is requested to contact Societe Generale to obtain the regulatory information document (where applicable), and any other relevant information on the availability, terms and conditions, and prices.

Products and services subscription 

Within the framework of its legal and regulatory obligations (in particular those resulting from the European Directive on markets in financial instruments – MIF Directive), Societe Generale may be introduced, depending on the type of financial instruments proposed and the classification assigned to you, to verify the suitability of financial instruments to your needs or the appropriateness of them in relation to your coverage or investment objectives, your knowledge and experience.

Without prejudice to the legal or regulatory obligations incumbent on Societe Generale, investors must, proceeded, before any investment in the product or the conclusion of any related transaction, to their own analysis of the product and its risks, in particular from the legal, fiscal and accounting point of view, without relying exclusively on the information provided to them; investors should consult, if they deem it necessary, their own advice on the matter or any other professional. Subject to compliance with its legal or regulatory obligations, Societe Generale cannot be held liable for the financial consequences or of any kind resulting from any transaction relating to the product or from any investment in the product.

Any request for online subscription of a product or service proposed by SGBT is only valid after acceptance by SGBT and implies the submission of the operation to the contractual and pricing conditions in force, as well as Luxembourg law.

Warning for non-residents (residents outside of France)

Access to the information and products on this site may be subject to restrictions for certain persons or in certain countries other than France. None of the services or products is intended for a person if the law of his country of origin or of any other country related to him prohibits it: it is up to any person wishing to subscribe to products/services to check with their usual advisers that its legal and fiscal status allows him to subscribe to such products/services.

Warning for "US Persons"

Societe Generale is not registered as a broker-dealer under the US Securities Exchange Act of 1934, as amended (the "1934 Act"), or under any other applicable law in the United States. In addition, the financial instruments that may be subscribed to on the site are not, unless expressly stated otherwise, registered in the United States with the Securities Exchange Commission ("SEC") (...).

Intellectual Property

This entire website is governed by French and international legislation on copyright, trademark and database law and intellectual property in general, both as they are applicable to its form (editorial choices, layout, topics, means for accessing data, display, etc.), and to its content (text, images, video, etc.). By exception, some contents (text, images) are the property of their respective authors.

Any reproduction, representation, diffusion or re-diffusion, in whole or in part, of the contents of this website on any medium or by any means whatsoever (including, but not limited to, caching, framing), as well as any sale, resale, retransmission or any other act tending to make such contents available to any third party in any manner whatsoever shall be prohibited, except preliminary written authorization of the publication manager. Failure to comply with these restrictions shall constitute a forgery engaging the civil and criminal liability of the forger.

Hypertext links

Societe Generale is not responsible for hyperlinks to this website nor to hypertext links to other websites, particularly regarding the content of these websites, and prohibits any person from setting up such a link without its express prior authorisation.

Some links are proposed solely for the sake of convenience, and the inclusion of a link does not imply the Bank’s approval of the linked website. Societe Generale does not assume any responsibility for the content, services, products or materials proposed or data of any kind contained or distributed on a website linked to the Bank’s website or with regard to the processing of personal data which may be carried out.

Safety

This website is protected by one of the highest levels of technical security, and it is under permanent monitoring. The algorithms and mechanisms, used to protect your communications with Societe Generale and the information that pertains you, comply with the French regulations in effect.