Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Legal information

This website is published by Societe Generale:

  • Société Anonyme with a capital stock of € 1, 062, 354, 722.50
  • Paris Trade Register No. 552 120 222    
  • APE No.: 651C
  • Registered Office: 29 Boulevard Haussmann 75009 Paris
  • VAT No: FR 27 552 120 222
  • Publication Manager: Mr Frédéric OUDÉA, Chief Executive Officer
  • Editorial Manager: Mme Sonia Almeida
  • Contact:  +33 1 42 14 20 00 -  sgpb-communication.world@socgen.com
  • This website is hosted by Waycom , 5 quai Marcel Dassault, 92150 Suresnes, +33 1 41 44 83 00.

This website is governed by French law.

TERMS AND CONDITIONS

Professional regulations

Societe Generale is a licensed French credit institution supervised by the Autorité de Contrôle Prudentiel et de Résolution, (“ACPR”: 4 place de Budapest, CS 92459, 75436 Paris Cedex 09), controlled in France by the Autorité des Marchés Financiers (“AMF”) and under the prudential supervision of the European Central Bank (ECB). In accordance to the provision of French Code Monétaire et Financier (Monetary and Financial Code), Societe Generale, as a credit institution licensed for the provision of investment services, is authorized to carry out all banking operations and provide all investment services except for the investment service of the operation of a multilateral trading facility (“MTF”) or an organized trading facility (“OTF”).

Contents of this website


Societe Generale shall make its best efforts to ensure that the information displayed on this website is accurate and up-to-date. Société Générale reserves its right to amend the content of this website at any time, without prior notice. However, Société Générale is not able to guarantee that the information herein is complete or that it will not be modified by a third party (malware). Societe Generale shall not be held liable for any difficulty or impossibility to access the website due to an internet connection problem. 

Societe Generale shall not be held liable for any indirect consequential loss or damage, including, but not limited to: any damage or loss arising from any transaction carried out on the basis of the information herein, any loss of profit, loss of business, or any other loss arising from a service interruption due to an internet connection problem. 

Further, Societe Generale shall not be held liable neither for the results of any factor beyond their control nor for any eventual loss or damage to the technical environment of the website users, including, but not limited to, hardware, software, or any other equipment used to access this website or use the services and/or the information herein.

Information about Financial Instruments

The potentials information or material about financial instruments on this website are provided for general information purposes only and should not to be construed as a solicitation or an offer to buy or sell any financial instruments, or any substitute for any form of advice or recommendation with respect to such financial instruments.

Societe Generale accepts no liability for losses or damages which may be directly or indirectly sustained by any visitor to the website or other person who obtains access to the material on the website. 

Any person wishing to obtain information about Societe Generale products or services is requested to contact Societe Generale to obtain the regulatory information document (where applicable), and any other relevant information on the availability, terms and conditions, and prices.

Products and services subscription 

In accordance with its legal and regulatory requirements (particularly under the Market in Financial Instruments Directive (“MiFID”)), and depending on the type of financial instruments involved, Societe Generale may be required to verify that the financial instruments are suitable or appropriate to client investment objectives, financial situation, knowledge and experience. 

Any kind of request for subscription of a product or service offered by Societe Generale requires the acceptance of Societe Generale and implies the subscriber’s acceptance to the applicable terms and conditions, and prices.

The content of this website is provided for information purposes only. This information should not to be construed as a public offer, a solicitation from Societe Generale to the visitor of the website. None of the services and products target persons from countries which prohibit those services and products: Each person interested by subscribing products/services should assess with his/her own advisor whether his/her legal and fiscal status allows it.

Warning for non-residents (residents outside of France)

The access to the information and products on this website could be subject to restriction for certain persons or countries other than France.  None of the services and products target persons from countries which prohibit those services and products: Each person interested by subscribing products/services should assess with his/her own advisor whether his/her legal and fiscal status allows it.

Warning for "US Persons"

Societe Generale is not registered as broker-dealer in accordance with US Securities Exchange Act of 1934 as amended (the “1934 Act”), nor in accordance with any other US applicable law. Furthermore, financial instruments which may be subscribed via this website are not registered, unless otherwise specified, in the US with the Securities Exchange Commission (“SEC”).

Intellectual Property

This entire website is governed by French and international legislation on copyright, trademark and database law and intellectual property in general, both as they are applicable to its form (editorial choices, layout, topics, means for accessing data, display, etc.), and to its content (text, images, etc.). 
Any reproduction, representation, diffusion or re-diffusion, in whole or in part, of the contents of this website on any medium or by any means whatsoever (including, but not limited to, caching, framing), as well as any sale, resale, retransmission or any other act tending to make such contents available to any third party in any manner whatsoever shall be prohibited, except preliminary written authorization of the publication manager. Failure to comply with these restrictions shall constitute a forgery engaging the civil and criminal liability of the forger.

Only the paper reproduction is authorized under conditions of a use in strictly personal purposes, a respect for the integrity of the reproduced documents, or in short quotation with clear and readable mention of the source, for example under the following form " Extracts from the site privatebanking.societegenerale.com. All rights reserved Société Générale group. "

The trademarks quoted on the site are protected: their reproduction or use is forbidden.

Hypertext links: Societe Generale shall not be liable for the hypertext links towards other websites, and particularly for the contents of the linked websites. Societe Generale shall not be liable for the hypertext links towards this website.
 

Personal data

Find more information on our data protection section. 

Safety

This website is protected by a high level of technical security, and it is under permanent monitoring. The algorithms and mechanisms, used to protect your communications with Société Générale and the information that pertains you, comply with the French regulations in effect.

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