Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Cookies policy

What is a cookie?

Cookies are small text files that are placed and stored on your terminal when you visit a website.. A cookie allows its issuer to identify the terminal in which it is stored for the duration of the validity or the storage of this cookie. The term “cookies” refers to all technologies allowing to trace the user’s navigation.

The terminal refers to the hardware/material equipment (computer, tablet, smartphone…) you use to consult or view a website, an application or advertising content etc.

Why we are using cookies?


We and our partners use different types of cookies for the following purposes:


1.    Cookies that do not require user’s consent
(i)         These are operating cookies, that are essential for browsing our website (such as the session identifiers), allow you to use the main features of the website and to secure the connection

For example, they allow you to access directly to reserved and personal areas thanks to identifiers or data that you have previously entrusted to us.

(ii)        These are cookies that are not essential for browsing our website, but whose sole purpose is to enable or optimise its operation and to give you access to specific features.

They also allow you to adapt the presentation of the website to the display preferences of your terminal. These cookies allow you to have a fluid and customised navigation.

2.    Cookies that require the user’s consent

1.    Audience measurement cookies      

They allow us to better understand the use and performance of our website, to establish statistics, volumes of traffic and use of various elements of our website (visited pages, navigation path, etc.) allowing to improve the interest and ergonomics of our services (the most consulted pages and sections, the most read articles, …).

These cookies are also used to evaluate the performance of our advertising campaigns and to personalize the content of our website according to your profile and your navigation.

 
2.    Advertising cookies
 
These cookies enable SOCIETE GENERALE and its partners to present you personalized advertising based on your browsing on our website and your profile.

However, refusing the advertising cookies will not have any impact on the use of our website. It will only result in the display of advertising that does not take into account your interests and preferences.
 

3.    Cookies related to videos
 
Cookies deposited via video sharing services allow you to view directly on our site the selected multimedia content.

For more informations :  
•    Youtube : https://www.youtube.com/intl/ALL_fr/howyoutubeworks/our-commitments/protecting-user-data/ 

How to refuse/delete cookies


The registration of a cookie in a terminal is essentially subject to the will of the terminal user, which can be expressed and modified at any time and free of charge.
If you have accepted, the storage of cookies in your terminal, the cookies integrated into the pages and contents that you have consulted may be stored temporarily in a dedicated space in your terminal.
A cookie management configurator is available to allow you to manage the cookies used and/or deposited on this website. At any time, by clicking on the link below, you will be able to access the configurator and modify your preferences by purpose.

The taking into account of your wishes is based on a cookie. If you delete all the cookies stored in your terminal via your browser, SOCIETE GENERALE and its partner will no be aware of your refusal and you will therefore be asked again to express your choices on cookies.

The complete blocking of your cookies via your browser or ad-blockers ( including cookies related to the operation of the website), may lead to malfunctions such as the impossibility to accessing certain pages of the website or your secure client area.

As part of the regulation, you will be asked every 6 months to confirm or change your cookie preferences, regardless of how long they remain in effect.

What cookies are used on our website and what are our partners?

Please find below, the list of our cookies and our partners:  
 

Operating cookies
Name of the cookieData controllerCookie's retention periodPurpose
SERVERIDSociete GeneraleLength of sessionIt is used to establish a user session and transmit status data via a temporary cookie, commonly known as a session cookie
PHPSESSIDSociete GeneraleLength of sessionIt is used to establish a user session and transmit status data via a temporary cookie, commonly known as a session cookie
LangSociete Generale1 yearIt allows the user to be directed to the language selected during the last visit or the language of the browser
Fe_typo_userSociete GeneraleLength of sessionAuthentication mechanism
didomi_token, euconsent-v2 Societe Generale6 monthsCookie for consent management
Advertising cookies (personalized offers)
Name of the cookieData controllerCookie's retention periodPurpose
u2Societe Generale3 monthsit allows the advertising agency to evaluate the effectiveness of the advertisements that are displayed on the website.
t1Societe Generale3 monthsIt collects information about the behaviour of visitors to several websites. This information is used on the site to optimize the relevance of ads.
OT2Societe Generale3 monthsUnclassified
ActivityInfo2Societe Generale3 monthsUsed to present relevant content and advertising to the visitor - The service is provided by third-party advertising centers, making it easier for advertisers to bid in real time.
Audience measurement cookies
Name of the cookieData controllerCookie's retention periodPurpose
id
APISID
NID
PREF
S
SAPISID
SID
SSID
HSID
OTZ
BEAT
Societe Generale6 monthsThey allow to measure the audience on the website and on the marketing campaigns - Related to the Google API
policies.google.com/privacy
_gat_t2
_gat
_ga
Societe Generale6 monthsThey allow to measure the audience on the website https://policies.google.com/privacy?hl=fr 
Cookies related to videos
Name of the cookieData controllerCookie's retention periodPurpose
_SECURE-3PAPISID
VISITOR_INFO_LIVE
CONSENT
LOGIN_INFO
YSC
youtube They allow to display videos from youtube on our website - For more information 
www.youtube.com/intl/ALL_fr/howyoutubeworks/our-commitments/protecting-user-data