Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Cookies policy

What is a cookie?

A cookie is a data file often saved in a specific folder in the hard drive of your device* whenever you consult an online service via your browser. The cookie file is used to identify the computer in which it was saved, and for the duration of the file's validity.
* Device refers to the equipment (computer, tablet, smartphone, etc.) you use to consult or view a website, an application, advertising content, etc.

What do we use cookies for?

Depending on your preferences, we use cookies on our website to make browsing easier for you. The cookies allow you to connect to your services (e.g. online banking), choose your connection preferences (language, etc.), sign up for online products and services, and use tools, like simulators.

The cookies we send allow us to:
- get statistics on the volume of traffic and consultation of the parts making up our website (consulted sections and content, browsing history) so that we can make our services more relevant and ergonomic;
- adapt the presentation of our website to the display settings (language, screen resolution, operating system, etc.) of your device while you consult our website, and according to your device's viewing and playback equipment and software;
- store the information you filled in on a form on our website;
- give you access to exclusive and personal pages on our website using the login IDs or information provided to us at an earlier stage;
- set up security measures, especially when connecting to your exclusive page after a period of inactivity, in which case you are required to re-enter your login ID.

Which cookies do we use?

  • Functional cookies or cookies used strictly for the website:

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What data is collected and for how long?

To what end?

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Identification token, session only

Authentication mechanism

  • Analytics cookies

We use these cookies to establish the use and performance of our website, statistics, the volume of traffic and utilisation of the parts making up our website (content consulted, browser history) so that we can improve the relevance and ergonomics of our services (most consulted pages and sections, most-read articles, etc.).
We also use these cookies to count the number of visitors per page, as well as the total number of adverts we display.
These cookies come from Google Analytics.

  • Sharing cookies (connection with social networks)

Our website contains links to Facebook, Twitter and other similar social networks that allow you to share content from our website with other people. Whenever you use these share buttons a third-party cookie is installed. If you are connected to the social network while browsing our website, you can use the share buttons to link the consulted content to your user account.

Third party cookies

Over their period of validity, this type of cookie sent by third parties allows third parties to draw up statistics by counting the number of content displays on our websites, identify which content was displayed and the number of users clicking on specific content.

The cookies that are sent and used by third parties are subject to the third parties' cookie policies. We inform you of the purpose of the cookies we are aware of and the means at your disposal to apply your preferences.

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For more information:

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Targeting/Adverstising DoubleClick – For more information : www.google.com/intl/en/policies/privacy/

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PREF
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SID
SSID
HSID
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BEAT

Related to the Google application - For more information:
www.google.com/intl/en/policies/privacy/

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Related to the Google Universal Analytics - For more information: https://www.google.com/analytics/learn/privacy.html

How to refuse/delete cookies

Essentially, users can decide whether or not cookies can be stored on their device, and they can choose to change their settings at any time, free of charge.
If you have allowed cookies to be saved on your device through your browser, the cookies integrated in the pages and content you consult may be temporarily stored in a designated folder on your device.
If you refuse to have cookies saved on your device, or if you delete the cookies already saved on your device, you will no longer be able to benefit from a number of features offered by our website.
Below are instructions on how to accept/refuse or delete the cookies on our website:

Each browser has different settings. You can find them under the Help menu of your chosen browser, and they will give instructions on how to change your cookie preferences.

Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://www.mozilla.org/en-US/privacy/websites/
Opera: https://help.opera.com/en/latest/web-preferences/
In terms of the cookies used to measure our website traffic, please click on the following link for more information on analytics cookies and on how to deactivate them:

https://support.google.com/analytics/answer/6004245

https://tools.google.com/dlpage/gaoptout