Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email: direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Information security

Phishing

 

Phishing: Fraudsters disguise themselves as a trustworthy entity in order to obtain sensitive information

“Why would your bank ask you for information that it already has? ”

Obtaining sensitive information by posing as a trustworthy entity, such as a bank, local government authority, telephone operator, etc.

Most commonly, fraudsters send an email to a huge number of internet users. The alarming nature of the message will persuade some recipients to connect to a bogus website and input their information.

 

Hone your reflexes: what to do if you receive a suspect email

Be aware of the signs to look out for: inconsistent sender email address, grammar or spelling mistakes or typos, a link or site without a full URL:

  • Do not click on the links
  • Do not open attachments
  • Do not reply

Remember that a company will never ask you for information that it already has (e.g. in the case of a bank, your bank account number).

  • Limit the information you disclose (social media, websites, standard letter templates, signature, etc.).

Be wary of any unusual request and trust your instincts: if a request seems suspicious, it probably is!

  • Verify the legitimacy of any such request, by calling a number provided previously.


If the Societe Generale name is being used fraudulently, forward the email to securite@societegenerale.fr

Vishing

 

Vishing (voice phishing) is a phone call scam. The fraudster phones you and tries to obtain your personal and financial information.

How to spot a scam

The fraudster randomly dials landline numbers in a particular region. When you answer, you hear an automated message telling you that there have been some unusual transactions on your bank account, and asking you to phone a particular number immediately. When you call that number, you get an automated message or a person posing as a bank employee asking for your bank details and passwords. This information will then be used to steal your identity, make online purchases or access your bank account.

Alternative version: someone phones you, pretending to be an employee at your bank, and tells you about a suspicious purchase.  You are then asked for your personal details to verify whether fraud has taken place.

 

What to do if you receive a scam phone call:

Fraudsters use stress and fear to create a sense of urgency around the possibility that you have been the victim of fraud.

  • Never give out your bank, personal or any kind of information over the phone.
  • If you get a message asking you to call a particular number, do not dial this number. 

Malicious Software

 

Fraudsters contaminate your computer so they can hack your data.

“You could be under surveillance without knowing it... ”

Once the program has installed itself on your computer, the hacker can, for example, steal your passwords and/or PIN codes, copy your data, or take control of your computer, access your bank account online and steal your money...

 

How to spot a scam

Your computer may have been infected if:

  • An alert or an error message from your anti-virus program pops up on your screen.
  • You receive unexpected validation requests for third-party access.
  • Connecting to your online banking site seems to be taking much longer than usual, or when you try to connect, you get a message in a foreign language, such as English.

 

Good habits for limiting the risk of fraud

If your computer is infected, please follow the recommendations below:

  • Get your computer cleaned by a professional.
  • Change the passwords/access codes for your online banking sites from a clean computer.
  • Install security programs on your computer (anti-virus, firewalls, etc.) and ensure that they are updated regularly (internet browsers and software must also be updated regularly).

To limit the risk of your computer being infected, use common sense and adopt a critical mindset when looking at your screen at all times.

 

Wi-Fi technology

 

Most Wi-Fi equipment manufacturers deliver routers that are configured for simple and rapid installation. This often means that all the security options are deactivated.

There are two problems with this:

  • A hacker could spy on your internet connection and obtain, for example, your email password. On the other hand, the hacker won’t be able to read your personal passwords for your online accounts (you can easily check that you are on a secure site by looking for “https” (and not “http”) in your browser’s address bar).
  • You are responsible for the use that is made of your internet connection. Unwanted visitors may go to disreputable websites or use your connection in an abusive way. When this happens, the intrusion does not leave any trace, and it will therefore be up to you to show that you did not know anything about it.

 

Good habits for limiting the risk of fraud:

Ensure that the connection to your Wi-Fi network is encrypted (e.g. using a personal and complex WPA2 key) and also, make sure to change the Wi-Fi router's admin console default password.

 

Good practices to adopt

 

Check that you are on a secure site

In your internet browser’s address bar, check the spelling of the website address.

Use a strong password

It is essential to know how to choose a strong password, i.e. a password that is difficult for a third party to find/discover (e.g. do not use your date of birth).

Think before clicking on a link

One of the classic attacks aimed at scamming internet users and stealing their personal information consists of encouraging them to click on a link within a message. These links may be malicious. Rather than clicking on the link, you should type the website address into your browser’s address bar.

Be careful if you see a suspicious email address and/or before opening an attachment

One of the most effective methods of spreading malicious software is to use email attachments. To protect yourself from this risk, never open an attachment from someone you don’t know.

Be careful about disclosing personal information

It is strongly recommended that you never disclose personal data orally, in writing or by email. Never enter personal/sensitive data (such as bank account details) on websites that do not offer all the necessary guarantees.

Please note that Societe Generale will never write to you at your personal email address to ask you to connect to your secure site and/or ask for the password/PIN code for your bank accounts/bank cards.