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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Happiness and Philanthropy

Interview with philanthropic researcher Charles Sellen.

At Societe Generale Private Banking, we aim to promote and develop philanthropy by helping you structure your approach, maximize your societal impact and thus contribute to building the world of tomorrow. Our experts have a mission to inspire and guide you in structuring a solidarity strategy that makes sense for you and your family. In this context, we give the floor to key figures in this ecosystem: a philanthropic researcher, Charles Sellen, shares with us his analysis of the link between philanthropy and happiness.

What is the link between philanthropy and happiness?

These two realities are absolutely inseparable. On the donor’s side, they feed on each other: there is a greater desire to express generosity when you feel happy, and people with higher levels of happiness tend to be more altruistic. So it’s a virtuous circle. On the recipient’s side, these two concepts have more of a causal link: philanthropy must logically aim at enhancing the well-being of the populations receiving assistance (it is difficult to speak of “happiness” when people are suffering). The links between philanthropy and happiness are therefore multiple. But we often think that happiness is not a serious subject, so we tend to put it in the background, without giving it the attention it deserves. In fact, many multidisciplinary scientific works (economics, sociology, psychology, neuroscience, etc.) have now firmly established that the quest for happiness is a legitimate and useful desire to lead a balanced life. Science helps to better understand the mechanisms that promote well-being, with concrete variations for elected officials who reflect on public policies, business leaders who wish to promote quality of life at work, etc. An exciting field of research has opened up in recent years at the intersection of these two concepts.

What are the benefits of altruism?

They are countless for those who practice it. Generosity in all its forms (gifts of time, money, etc.) is positively correlated with better health and longevity, as well as a stronger perception of a real meaning in life. When it comes to volunteering, being involved in such projects provides greater self-esteem. On average, volunteers experience fewer depressions. Volunteering helps reduce the psychological effects of aging; it even creates a sense of abundance of time where we thought we were short. In terms of giving money, making an expenditure for the benefit of others gives greater satisfaction than when you spend the same amount for yourself - and this amazing result is true for any type of amount and in all cultures of the world. And moreover, the simple fact of remembering that we gave generates a positive mood. So, a “recipe for happiness” could be taking a regular dose of “vitamin G”, consisting of being generous frequently, and remembering as often as possible the joy of making ourselves useful to a cause that is dear to us.

You have interviewed many personalities of the philanthropic universe, in France and in the United States. What are the main lessons you draw from it?

I would draw three key lessons from that. First, philanthropy has progressed so rapidly in Europe over the past two decades that we can no longer speak of “delay”. There is now a great maturity in the French and European philanthropic sector, from all points of view. There’s nothing to be ashamed of in comparison to our American counterparts – except on the issue of donation volumes, which remain unmatched. Secondly, the way philanthropists see themselves is rather modest on this side of the Atlantic. In Europe, they perceive their charitable activity as complementary to that of the public authorities. No one seriously thinks of replacing the state, whereas on the American side, it is more common for major donors to see themselves as competitors of state action, often for ideological reasons. Finally, what is striking in France is the cult of secrecy around philanthropic action. This is understandable, given the weight of history (it has not always been wise to display its wealth and generosity) and the discretion that is traditionally seen as a noble virtue in good society. However, everyone realizes today that the preventions that were well-founded yesterday constitute a major obstacle to communication and to dissemination: how can we encourage other philanthropic vocations, how can we emulate them if no one dares to testify publicly about their solidarity commitments? We need figureheads to inspire others, multiply philanthropists and set a model for their action. Fortunately, some dare to take the plunge, especially in professional circles where there is less media exposure and more freedom of speech. For example, “Changer par le don”(1), a French initiative encouraging wealthy people to devote 10% of their annual income or wealth to philanthropy.


To learn more about the theme «philanthropy and well-being», we invite you to listen to the podcast recorded by Charles Sellen by clicking here (French only).

Charles Sellen is a philanthropic researcher affiliated with the Universities of Montreal and Ottawa. A PhD in economics (Sciences Po Paris), he has collaborated with the CerPhi (“centre d'étude et de recherche sur la philanthropie” – philanthropy study and research center) and the French Development Agency. He was director and then president (2011-2018) of La Fabrique Spinoza, the first francophone think tank(2) on happiness and well-being. Winner of the Fulbright “NGO Leaders” program, he was invited as “Inaugural Global Philanthropy Fellow” at the Lilly Family School of Philanthropy in Indianapolis (2019-2021). He currently mobilizes this international expertise as an advisor to various philanthropic actors.

 


(1) Meaning “Giving change” - For more information, please visit the “Changer par le don” website: https://changerparledon.com/

(2) Think tank: a private think tank that produces studies on social themes for decision-makers.

 

To learn more about this topic, see also the interview of  Sylvie Chokron, neuro-psychologist and research director at CNRS, in our PB magazine #8.

This document, of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, or a personalised advice or recommendation on insurance, or a solicitation of any kind, legal, accounting or tax advice from Société Générale Private Banking France.

The information contained is for information purposes only, may be modified without prior notice, and is intended to communicate information that may be useful for decision-making. Any information on past performance reproduced does not guarantee future performance.

Before any investment service, financial product or insurance product is subscribed, the potential investor (i) must be aware of all the information contained in the detailed documentation of the proposed service or product (prospectus, regulations, articles of association, document entitled “key information for the investor”, term sheet, information notice, contractual conditions, etc.), particularly those related to the associated risks; and (ii) consult their legal and tax advice to assess the legal consequences and tax treatment of the proposed product or service. His private banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the envisaged product or service which may be subject to conditions, and whether he meets his needs.  Consequently, Societe Generale Private Banking France cannot be held responsible under any circumstances for any decision taken by an investor based solely on the information contained in this document.

Future performance forecasts are based on assumptions that may not materialize. The scenarios presented are estimates of future performance, based on past information on how the value of an investment varies and/or current market conditions, and are not accurate indications. The return obtained by investors will have to vary according to the market performance and the duration of the investment’s retention by the investor. Future performance may be subject to tax, which depends on the personal situation of each investor and is likely to change in the future.