Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Philanthropy or the art of taming time

Pioneers of social change, philanthropists have a relationship with time that profoundly influences their vision and their way of giving. Responding to emergencies or favouring long-term social impact, preserving and transferring values or projecting themselves into a 'new life'... Their motivations are varied but in each case raise the question of the relationship of their generosity with time and how this may lead to multiple forms of engagement.

Arbitrating between today and tomorrow

Whether moved by indignation or a personally favoured cause,  the philanthropist frequently has a formidable capacity for action. They can react quickly to emergency situations and without the weight of certain decision- making processes inherent to legal entities (companies, local authorities, etc.). Witness the outpouring of generosity in times of crisis, such as during the Covid-19 pandemic or the day after the fire at Notre-Dame de Paris.

Others prefer to tackle the root causes rather than treating the symptoms of specific needs. They create a foundation or an endowment fund with permanent capital, whose income will be spent, year after year, to finance actions of general public interest. By structuring their commitment over the long term, these philanthropists aspire to unite several family generations around common values. As for new philanthropists, or “philentrepreneurs”, they often wish to witness the impact of their action during their lifetime and prefer to commit large sums in a short time.

This consideration of time has been studied by Rockefeller Philanthropy Advisors whose 2022 report1 reveals in particular that 74% of the philanthropic organisations are permanent foundations and only 16% are foundations with a limited life-span.

However, this last model is attracting growing interest. It can be explained by the wish to see the result of one’s action during one’s lifetime, or by the desire not to impose a specific vision on one’s descendants. This is the case of the French-American Charitable Trust, created by the American entrepreneur Charles Feeney, whose entire fortune (approximately 40 million dollars) had been committed between 1994 and 2014, year of the closure of the foundation.

The shareholder foundation: ensuring the sustainability of a company through philanthropy?

Philanthropy also offers CEOs the possibility of preserving their business over the long term by entrusting it to a foundation which becomes the majority, or even sole, shareholder. This principle makes it possible to reconcile a philanthropic mission and the capital longevity of a company. The foundation owns and protects the company (ensuring respect for its values, secure transfer in the absence of a 'successor', etc.) and finances projects of general public interest through the dividends it receives as a result of this ownership. France has 25 shareholder foundations, and this model is especially widespread in Northern Europe and Switzerland, at companies such as Rolex, Lego, Carlsberg or Bosch.

A Danish study from 20182 points out that forty years after their creation, 30% of Danish companies owned by a foundation are still trading, compared to 10% of companies trading under other models. This begs the question: is philanthropy a guarantee of business survival?

Several studies link longevity to altruistic initiative.

Treat yourself to a little eternity thanks to philanthropy

Entrepreneurs with an altruistic streak often consider creating a foundation during the succession phase of their business.

This is an opportunity to question their life’s project after this transfer and to see how
a commitment to philanthropy can give it added meaning. Getting involved in philanthropy therefore means asking the question of the 'after' or even the 'after self'. “I remember this patron of the Louvre who wanted to make a bequest to the museum, and thus offer herself a 'little piece of eternity' Because, and I quote, 'who else will survive us, if not the Louvre?'”.

Perhaps we should dare to go further, because science says it is good for you: getting involved in philanthropy could even increase your longevity! The studies of researcher Stephen Post3 correlate longevity with well-being in people who engage in altruistic tasks4. In a study, conducted over fifty years, he found that people involved in philanthropy since high school are healthier - both physically and mentally - and that older people who donate live longer than their less generous contemporaries. In France, Sylvie Chokron, neuropsychologist and researcher at the CNRS, is studying the positive impact of altruistic behaviour on the brain and cognitive processes.

A former President of the French Republic popularised the words of Cervantes, “one must leave time to time”, in one of those formulas that he had a talent for: “Ideas ripen like fruit and men”. We have to give from time to time. No one goes from sowing to harvesting overnight, and the scale of history is not something frequently covered by the press.5 What if philanthropy, because it offers us the opportunity to act over the long term, offered us the best way to place our unique stories at the service of a collective - and fundamentally altruistic - story?

By Croisine Martin-Roland, Head of Philanthropy and Director of Fondation 29 Haussmann

 

1. “Global Trends and Strategic Time Horizons in Philanthropy”, Rockefeller Philanthropy Advisors, 2022.
2. “Industrial foundations as long-term owners”, Steen Thomsen, Thomas Poulsen, Christa Boersting and Johan Kuhn, March 23, 2018.
3. “Why good things happen to good people: How to live a longer, happier, healthier life by the simple act of giving”, Dr. Stephen Post, 2007.
4. “Altruism, happiness, and health: it’s good to be good”, Dr. Stephen Post, 2005.
5. Il faut laisser le temps au temps – les mots de François Mitterrand, Michel Martin-Roland, Presses de la Cité, 1995.