Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Too early for ECB tightening

Mme Lagarde stated that risks to euro zone growth remain tilted to the downside but that they were “less pronounced” than before, given the roll-out in vaccines. She also reiterated previous guidance that the ECB’s asset purchase programme need not be used in full if financing conditions can be kept easy without it. Although not new, these comments sparked a sell-off in 10-year bonds, with traders pushing yields higher (+3.2bp on German Bunds, +6.7bp on Italian BTPs, for example).

The ECB comments come against a background of spreading infections and extended lockdowns in the EU. The average number of new confirmed cases over the past seven days ranges from 12.5 per 100,000 inhabitants in Germany to 52.3 in Spain, well above the global average of 5.3. The resulting strain on healthcare systems combined with the emergence of new, more virulent strains (such as the B117 mutation first identified in the UK) has forced many governments to tighten restrictions. Germany’s lockdown has been extended till mid-February at least, France has imposed a nationwide curfew at 18:00 and Prime Minister Johnson has suggested that the UK’s lockdowns may last until summer.

Vaccination programmes across the euro zone have got off to a slow start. On Worldometers.com data, Germany has vaccinated 1.7% of its population to date, France only 1.1%, Italy 2.1% and Spain 2.4%. In comparison, the United States has been able to
inoculate 5.0% of its population and the United Kingdom 8.1% (see left-hand chart below). Of course, the UK and the US got a
head start on the European Union by giving emergency use authorisations for the Pfizer/BioNTech vaccine on December 3 and 12 respectively whereas the EU waited until December 21 to issue its approval, meaning that vaccinations only really got underway in early January. These delays matter of course because the sooner a substantial proportion of the population has been inoculated, the quicker lockdown restrictions can be eased.

The flash estimates for January’s PMI surveys suggest that the euro zone continues to face difficult conditions. The composite index has fallen to 47.5 from 49.1 in December versus consensus forecasts for 47.6, well below the 50.0 level which marks the frontier between expansion and contraction. Unsurprisingly, the bulk of the decline came in services where confidence fell to 45.0 – services, which represent the vast majority of GDP in advanced economies, are the most sensitive to lockdown restrictions.

In her comments on January 21, Christine Lagarde also went out of her way to stress that the ECB statement on financial conditions should not be interpreted as being “hawkish” (i.e., pointing to more restrictive policy settings). Indeed, she confirmed that the asset purchase programmes could be “recalibrated” to easier settings if necessary. And looking at bank credit conditions (see right-hand chart below), it is difficult to argue that financial conditions are too accommodative at present.

Bottom line. Tighter and longer lockdowns across Europe are likely to prolong recession conditions into the first quarter. Moreover, the slow start to vaccinations in the EU is likely to delay cyclical recovery until the second half. However, this means that the policy mix of monetary and fiscal policy is likely to remain very supportive throughout the year in our view. As a result, investors are likely to continue to focus on the longer term rather than on near-term risks to activity.

Read full article

Head of Investment Strategy Societe Generale Private Banking