Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - On Tenterhooks

At the time of writing, the actual outcome remains deeply uncertain. In five states,the race could go either way. And the President has already called for a recount in Wisconsin where Biden leads by only 49.4% to 48.8% with over 98% of votes counted. And further challenges are likely, for example in Pennsylvania and Georgia where the current gaps between the two are only 5,597 votes and 1,097 respectively. The uncertainty could last weeks – the deadline for conclusion of any legal challenges and selection of electors by each State is December 8 and the formal vote by the electoral college will be held on December 14.

In the weeks running up to the election, the perceived probability of a blue wave saw investors focus on the impact of Biden’s massive $2 trillion 4-year investment plan. This was expected to boost long-term growth but also to spark higher inflation, encouraging “reflation trades” on higher bond yields (see chart) and a swing to more cyclical sectors. Between early August and election day, the S&P Industrials index gained 11.9% versus 2.5% for Technology. Curiously, US stocks rallied by 3.0% on Monday and Tuesday on blue wave hopes and then by a further 4.2% on Wednesday and Thursday as those hopes were disappointed!

If we are correct in judging that Joe Biden will indeed be inaugurated as President with the Senate remaining under Republican control, the new administration could find itself stymied. As we wrote in the Market Update, this scenario “would make policy implementation difficult, keeping Trump’s tax cuts in place. Such a period of stalemate would not be bad for markets, but it could hamper plans of near-term fiscal stimulus”. This would mean no long-term improvement in US growth potential, although we still expect the worsening pandemic to trigger bipartisan support for a new stimulus package in coming months.

The President does have more room for manoeuvre in areas like foreign policy, suggesting a less confrontational stance with allies like the EU and Japan in order to build a coalition to keep pressure on China. Joe Biden has also promised to rejoin the Paris climate agreement on becoming President, which could provide an incentive to boost US research & development of green technologies. Biden would also be likely to adopt a more constructive approach to engagement with multilateral institutions like the United Nations, the World Trade Organisation and so on.

On Thursday, we had the latest central bank policy meetings in Washington and London. The Federal Reserve (Fed) left policy unchanged as expected – key rates remain at 0-0.25% and the Fed will continue bond purchases at around $120bn per month. Chair Jerome Powell also reiterated his call for more fiscal support for the economy. The surprise came from the Bank of England – rates were left at 0.1% but asset purchases were boosted by £150bn rather than the expected £50-100bn. This reflects the central bank’s worries about the COVID-19 induced drop in consumer spending and expectations that hold-ups for exports at the border will slow recovery after Brexit becomes effective next year.

Bottom line. Looking ahead, we expect that overindebtedness and high unemployment will keep inflation low and key US rates close to zero with Fed purchases capping upside pressure on Treasury yields. As post-election uncertainty fades, we expect safehaven flows into dollars to ebb, with the euro resuming its recovery in 2021. Regarding equity markets, policy gridlock has often proved quite supportive given that it provides great visibility to investors and businesses alike. Moreover, fiscal and monetary policy are set to remain supportive for years to come.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking