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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Fiscal Stimulus, EU Style

As is often the case in Brussels, the NGEU plan has had a long gestation. Initial opposition led by the “Frugal Four” – Austria, Sweden, Denmark and the Netherlands – focused on the fund’s mix of grants and loans and on the plan for the EU to issue bonds jointly guaranteed by all members. In the event, members agreed to go ahead with the joint borrowing and fixed the financing split at €390bn in grants and €360bn in loans, instead of the initial 500/250 proposed by the Commission. Then opponents – led this time by Hungary and Poland – held up ratification because of “rule of law” provisions, before a compromise was struck at the December EU summit which also ratified the multi-annual financial framework (the EU’s budget).

And then in late March, a challenge by a group of lawmakers to Germany’s constitutional court halted ratification of the fund, despite a 478:167 vote in favour in the Bundestag. Such objections are not uncommon – last year, a challenge on the constitutionality of the European Central Bank’s pandemic emergency asset purchases delayed formal approval by Germany until a compromise solution was found. We believe that this pattern will be repeated, allowing NGEU ratification to complete successfully on time thereby enabling disbursements to commence by the summer.

It is striking to note the disparity in size between the NGEU and Joe Biden’s $2.29 trillion American Jobs Plan (AJP), some €1.93tn. In part, this reflects the fact that it should be much easier for Biden to obtain approval than it was for the European Commission, which had to break new ground to launch this plan – the US has run a federal budget for centuries whereas the EU still lacks a permanent central fiscal capacity. But in part it also reflects differing starting points and requirements – EU members offer greater welfare provision for citizens, including partial unemployment schemes, while the US had to boost unemployment benefits; moreover, the EU has accumulated a shortfall in investment since the Great Recession whereas the US has underinvested in its physical infrastructure for decades.

At the heart of the NGEU fund will be the €672.5bn Recovery and Resilience Facility which was established in February 2021, leaving member countries until end April to submit their investment and reform plans in six key policy areas (green transition and digital transformation, 37% and 20% of the total respectively, followed by jobs, social cohesion, healthcare and education and skills). The investments are set to be spread over the next six years, representing over 1% of EU GDP per annum on average. This should help close the EU’s output gap, which Deutsche Bank estimates to be around 5% of pre-pandemic potential GDP. All in all, the Commission expects the recovery fund to add some 2% to EU GDP over the next few years.

The financing mechanisms for the NGEU and the AJP will also differ radically. Biden plans to finance the spending via tax increases (see Let’s Talk About Tax) while the EU’s plan is debt-financed (with 30% coming via issuance of green bonds). This means that some of the economic benefits of the AJP may be blunted by a less-favourable tax regime, a burden which the NGEU is likely to avoid.

Bottom line. The jointly-guaranteed borrowing to finance the EU recovery fund will help allay market fears about euro zone break-up, a positive for the single currency. The borrowing will also provide a new benchmark for euro-denominated sovereign bonds, although the negative yields on offer will hold little attraction for investors. The NGEU will provide a solid boost to EU GDP growth in coming years, but this is likely to be eclipsed over the next 18 months by the cyclical recovery we see starting this summer. In sum, we remain Overweight euro zone equities within diversified portfolios.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking