Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - The First Countdown - US election primer

With less than four weeks to go until the US presidential election on November 3, Democrat Joe Biden appears to be well ahead of President Donald Trump in the polls. Will he suffer the same fate as Hillary Clinton in 2016? And if he does win, what would be the impact on the economy and markets?

The election race
Joe Biden leads Donald Trump by a wide margin in opinion polls, betting odds and online prediction markets, wider than Hillary Clinton enjoyed at the same point in the 2016 campaign. However, a majority of votes nationwide does not necessarily translate into a majority in the electoral college – a swing towards Trump in a few large states could quickly change the dynamic of the race. We believe that Biden will end up in the White House but with a narrower majority than expected by markets and that the Senate might remain in Republican hands, acting as a counterweight to the Democrat’s
policy initiatives.

Background to the elections
The coronavirus pandemic has hit the US harder than almost any other developed economy in terms of confirmed cases and deaths. Moreover, despite exhortations from the President, restrictions on activity remain relatively high and mobility measures are well down on normal levels. The Federal Reserve acted promptly with rate cuts and asset purchases and is set to keep policy easy for years to come. After a dramatic Q2 slump, activity recovered quite rapidly initially but the pace
has slowed in recent weeks. With supplementary unemployment benefits set to disappear, more fiscal stimulus is needed but negotiations in Congress have failed to make progress. A deal looks unlikely before the election.

Policy positions
Donald Trump is campaigning on his track record of tax cuts, deregulation and a preference for bilateral engagement rather than via multilateral institutions. Joe Biden’s policy platform is much more detailed, as befits the challenger. He plans to reverse much of Trump’s tax cuts on corporations, enhance Obamacare, raise minimum wages, boost green investment spending, R&D in technology and federal procurement from American companies, a package which would deepen deficits but boost long-term growth prospects.

Impact on the markets
Neither candidate’s policy platform is likely to be positive for the US dollar, with Biden’s likely to exert more downward pressure than Trump’s. Biden’s policies are more business-unfriendly, especially his focus on higher taxes and tighter regulation. However, full implementation of his promises is unlikely unless the Democrats win both houses in Congress. Nevertheless, equity markets tend to rise in the aftermath of elections, with the exception of the two most recent bear markets.

Bottom line
Although economic growth looks sluggish, monetary policy remains very supportive and fiscal stimulus is likely after the election, with a Biden victory ensuring a larger package. All in all, US equities remain richly valued in our view – which limits the scope for continued outperformance – but this policy mix represents a rather supportive backdrop.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking