Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - A chilly Winter ahead

As shown on the left-hand chart below, daily numbers of new COVID-19 cases have begun to ease lower in Europe but still remain above the highs registered last spring. The scale of the pandemic has put severe pressure on the health system, forcing governments to reinstate lockdowns, which appear to be achieving their aim. In the US on the other hand, the number of new cases continues to hit new highs – with almost 38 cases per 10,000 inhabitants over the last seven days, the US has been hit harder than other countries (Germany and France are at 16 and 11 per 10,000 respectively).

The lockdowns have depressed business confidence across Europe. The composite PMI for the euro zone in November fell almost 5 points to 45.3 (50 points marks the dividing line between expansion and contraction of activity). This masks sharp divergence between countries and sectors. For example, the composite PMI for Germany remains in expansion territory at 51.7 points while France’s plummeted to 40.6. Moreover, the euro zone’s manufacturing PMI for November was 53.8 while confidence in services ( the bulk of GDP in advanced economies) tumbled to 41.7.

The divergence between industry and services is quite logical, given that lockdowns tend to target service activities such as retail or hospitality. The divergence between France and Germany is rather more surprising – weaker confidence in services can be explained by France’s more draconian restrictions, but the decline in the manufacturing PMI there stands in stark contrast to resilience in Germany. Moreover, actual industrial output has actually been stronger in France than in Germany this year as illustrated by the right-hand chart. The explanation may lie in Germany’s heavy dependence on Asian demand – the prospect of a less confrontational Biden administration on trade tariffs would be good news for German exporters. Future output data will show if their confidence is misplaced.

In the US, the lockdowns have been less severe and business confidence remains robust in both manufacturing and services. Indeed, the composite PMI reached its highest point in the last three years at 58.6 points. There are, however, some signs of difficult trading conditions – there have been 740,000 new weekly jobless claims on average over the past month, well above the pre-coronavirus record of 695’000 in 1984.

China on the other hand continues to power ahead. Industrial production expanded 6.9% year-on-year (YoY) in October, in line with the average pace of growth in the pre-pandemic years, while retail sales are recovering strongly (+4.3% YoY in October). Moreover, November’s composite PMI came out at 55.7 points, the highest level since March 2012. According to the International Monetary Fund’s latest World Economic Outlook, China is the only major economy expected to generate growth this year (+1.9%). And next year should see further outperformance, +8.2% versus the global average of +5.2%.

Bottom line. With many European countries preparing to ease restrictions in the runup to year-end, we cannot rule out the possibility of further waves of COVID-19 infections before the vaccination programmes can help populations build up sufficient levels of immunity. However, the vaccines should thereafter enable households and businesses to resume more normal levels of activity. We expect financial markets to continue to look beyond today’s double-dip recession in Europe and towards a cyclical recovery in H2 2021.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking