Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - Biden his time

Next Monday December 14 will see the US electoral college cast its votes, ahead of Congress validating the election of the new president on January 6. Joe Biden’s victory is of course still contested by Donald Trump who has yet to concede defeat. He has however authorised the funds for Biden to begin work on the transition, including building his administration’s team. Absent a
major shock, Biden will be inaugurated on January 20, ushering in a dramatic shift in many US policies. Who are the key proposed appointees and what would their policies mean for the economy and markets?

Economy The appointment of Janet Yellen to replace Steven Mnuchin at the Treasury lends weight to our conviction that the Biden White House will pursue expansionary economic policies. She is of course best known for her four years at the head of the Federal Reserve (Fed) before President Trump replaced her with Jerome Powell. During her time at the central bank, she gained a reputation as a “dove”, despite having overseen the start of normalisation of monetary policy from December 2015 onwards. Before chairing the Fed, her career spanned academia (specialising in labour market economics) and public services (as Chair of Clinton’s Council of Economic Advisors and as deputy to Fed Chair Ben Bernanke before his departure). Ms Yellen’s focus on employment will be of particular importance to economic policy. During her time at the Fed, she pushed for less focus on the headline unemployment rate and more emphasis on labour market exclusion and participation rates. This approach dovetails with Mr Powell’s new focus on “maximum employment” (see our September 4 Weekly Update) and seems particularly apposite at present. Last week’s November non-farm payroll data showed that job creation had slowed well below forecasts, while weekly initial claims for unemployment benefits shot higher yesterday, as did the number of continuing claims.

Trade Mr Biden is likely to appoint Katherine Tai as US trade representative, replacing Robert Lighthizer whose anti-China views were well known before he was appointed by President Trump. Ms Tai is viewed as more diplomatic, having already worked at the USTR office on China trade supervision. As highlighted in our US election Market Update, the future Biden administration is likely to hold a strict line on China but seek to rebuild relations with US allies in Europe and Japan with a view to putting collective pressure on Beijing. This being said, Mr Biden has made clear that domestic investment will have priority over new trade deals. He plans to direct $400bn in federal procurement spending to domestic companies and invest heavily in workforce retrainin and new technologies, from artificial intelligence to electric vehicles. This domestic focus means that the current US-EU trade dispute over aircraft subsidies may drag on. In October 2019, the World Trade Organisation (WTO) ruled that the EU had granted illegal state aid to Airbus and authorised the imposition of $7.5bn of US tariffs on EU exports of foodstuffs and aircraft. A year later, the WTO then ruled that the US had unlawfully aided Boeing and gave the green light to $4bn of EU tariffs on US goods.

Bottom line. Negotiations on a new fiscal stimulus package continue, but with no guarantee that the current $908bn deal will be approved by Congress before Inauguration Day. However, we expect the new Biden administration to usher in more expansionary policies under Janet Yellen’s evidence-driven consensus-building, boosting the mid-term outlook for growth. Regarding trade, we expect a change in style but little difference in substance given Biden’s focus on domestic investment. The overall policy mix should be favourable to stocks, in particular those which stand to gain most from a cyclical recovery. Weaker government finances, on the other hand, could put further downward pressure on the US dollar.

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Head of Investment Strategy Societe Generale Private Banking