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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Central banks: waiting for reassurance in the spring

The European Central Bank (ECB) kept its key interest rates steady at the March meeting, and the Federal Reserve and the Bank of England (BoE) are likely to do the same at their meetings next week. The ECB's dovish stance was accompanied by a communication leaving the door open to the start of a rate cut cycle at the end of spring given the decline in inflation, a cycle that will remain gradual. In Japan, expectations for monetary policy normalization are accelerating.

ECB: door open to first rate cut in June. At its meeting on March 7th, the ECB left monetary policy on hold, with its deposit facility paying 4% and a refi rate of 4.5%. It also said it would continue to run down its balance sheet as planned. While this decision was widely pencilled in by investors, the downgrading of the inflationary outlook for 2024 and 2025 to 2.3% and 2%, respectively, and comments by ECB Chairwoman Christine Lagarde at the press conference suggested the bank would begin its rate-cutting cycle at the June meeting. While hailing progress on inflation so far, Ms. Lagarde said she needed more data before starting to cut rates and “we will know a lot more in June”. All of which reinforces our scenario of an initial rate cut late in spring. We then expect the ECB to tread cautiously, making just three rate cuts in 2024. Ms. Lagarde also said the trend in services prices was not yet compatible with stable inflation at 2% (Chart 1).

Fed: rates on hold and prospect of cuts in the spring. The Fed is widely expected to hold rates at 5.25-5.5% at its March 20th meeting. But the main elements to watch at this meeting will be the update to the Fed's economic scenario and committee members’ forecasts on the timing of the rate-cutting cycle. We think the Fed will also go for an initial rate cut in June and continue to loosen policy at a cautious pace. Inflation continues its slow decline (February core PCE expected at 2,8%) as forecast in the Fed's December 2023 economic scenario, in which the bank also assumes three rate cuts. However, services inflation - still running above its pre Covid average and having risen in both the last two months - and the resilient economic activity should lead the Fed to strike a prudent tone.

BoJ: back toward normal soon. Unlike other leading central banks, the Bank of Japan looks ready to re-embrace orthodoxy after a decade of unconventional monetary policies. Investors expect an end to the negative interest rate policy and a further easing of the yield curve control mechanism. This normalisation comes as the Japanese economy is at long last showing signs of shaking off deflation, with core inflation of 2% and wage negotiations likely to result in raises of 5%.

In the highlights of the week, we chose to talk about inflation data in the United States as well as industrial production data in Europe

  • February's U.S. headline and core inflation surprised consensus, with CPI growth of 3.2% and 3.8% year-on-year, respectively, compared with expectations of 3.1% and 3.7%. These figures confirm the decline in inflation, but reflect the slowdown in the pace of disinflation, with the services component remaining strong. These figures should lead the Fed to maintain a cautious tone at the March 20 meeting.

  • Industrial production in the euro area contracted sharply in January, falling by 3.2% compared to December 2024. A large part of this decline is attributed to the sharp contraction in production in Ireland (-29% month-on-month), whose data are very volatile due to the strong presence of multinational companies (due to intellectual property rights in particular). However, the main economies also showed weak industrial momentum, with a contraction in January for production in France of 1% m/m and a slight increase of 0.6% in Germany.

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