Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - One dove does not spring make

This week the US Federal Reserve (Fed) and the Bank of England (BoE) followed the European Central Bank (ECB) in indicating that while they are mulling rate cuts, they won't be starting until they have enough evidence inflation is moving towards the target. Central bankers want to see more data and are apparently willing to wait for spring before embarking on the rate cut cycle. These cuts may, in our view, prove less radical than markets are discounting, with just three in 2024.


The Fed: not so dovish. To no-one's great surprise, the Fed kept monetary policy on hold this week. However, there were big changes in terms of communication in its statement. They cut out the warning that further rate hikes might be necessary but then added rates would not come down until they have greater certainty that inflation is “moving sustainably toward 2%”. The Fed is thus sending a clearly accommodative or “dovish” message, confirming that a rate cut is now on the way but is also signalling that market expectations of a rate cut as soon as March are too optimistic. Markets duly scaled back the probability of a quarter-point cut in March. However, 25bp rate cuts for early May and mid-June remain well-priced in, despite the drop in probability following up the release of the stronger-than-expected US employment report (Chart 1).


The BoE: sitting on the fence. At the Bank of England, the vote was anything but unanimous. Six voted for no change, one for a rate cut and two for an increase. Ignoring its two hawks, the BoE removed its warning of a possible additional tightening from its statement, endorsing the widespread perception that the rate hike cycle is over. However, using near-identical wording to the Fed, Governor Andrew Bailey said the BoE was not yet ready to cut rates and would wait until inflation was not only back to target but set to stay there.


Rate cuts this spring, but a slow path thereafter. In our previous weekly (here) we mentioned that euro area inflation may take time to get back to its 2% target as base effects, particularly on energy, and weak productivity growth held it back. This would restrict the ECB's room for manoeuvre. The BoE is in a similar bind, particularly as British inflation was, on average, at least one percentage-point higher than the euro area’s in 2023.
But the story is different for the Fed. Some measures of inflation are already at target, notably personal consumption deflator. Moreover, productivity gains have bounced back from its low in late 2023 (Chart 2). Which means the Fed's problem is not so much a struggle to get back to it inflation target but rather a robust economy – GDP grew by an annualised 3.3% in Q4 – which continues to power healthy levels of job creation (see thereafter). The Fed therefore has no need to cut hard and fast. The US economy looks solid enough to cope with continued tight monetary policy.


Overall, we think, following a first rate cut in spring, all three main central banks are likely to step rates down at a gradual pace. We expect three cuts this year by the Fed, ECB and BoE. This compares to the five to six discounted by the markets for the Fed and the ECB and four for the BoE.


In the highlights of the week, we chose to talk about the European growth figures as well as the American job market data : 

  • Euro area GDP growth was flat in Q4 2024, defying expectations of another 0.1% contraction similar to that of Q3. This less-than-spectacular achievement was driven by strong figures from Spain (0.6% growth rather than 0.2% expected) and Italy (0.2% rather than expected stagnation) while France stagnated as predicted and Germany shrank by 0.3%. There were also positive contributions from smaller economies including Portugal (0.8%), Belgium (0.4%) and Austria (0.2%) but not Ireland which declined by 0.7%. Meanwhile, euro area inflation eased in January but by less than markets had expected, from 2.9% to 2.8% rather than 2.7% expected..

  • January's US employment figures gave another evidence of the resilience of the US economy, with 353,000 job creations, well above economists' expectations of 180,000. The unemployment rate was 3.7%, unchanged from the previous month and below the market's expectations of 3.8%. The strength of the US labour market is also benefiting workers, who saw their average hourly earnings rise by 0.6% over the month (4.5% year-on-year), up from 0.4% 

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