Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The Societe Generale Collection

After more than twenty years of artistic patronage, the Societe Generale Collection offers a unique perspective on contemporary graphic, sculptural and photographic creation. (by Catherine Veglio)
AURELIE DEPLUS

Aurelie is unquestionably a banker. She began her career in the trading rooms in London and practiced financial analysis for an American bank and then for Societe Generale. But she is especially passionate about art. A graduate in art history, she did not hesitate to puther career on hold for a year and a half to attend the Christie’s Education training program in Paris. She has been responsible for the continued development of the Collection since 2013, paying particular attention to supporting foreign artistic scenes and maintaining the broadest of audiences.

Tom Carr’s sculpture in the entrance hall of the headquarters building is certainly one of the most imposing pieces. The Societe Generale Collection, which now totals more than 1,200 art-works, has become one of the most important contemporary art ensembles ever assembled by a bank in France. “It was first established in 1995 by our former president, Marc Viénot, when the headquarters moved from the Paris Opera district to La Défense,” says Aurelie Deplus, Head of Arts and Public Relations at Societe Generale. The aim was to add a little soul to the professional world, through a forward looking perspective on change and innovation that was in line with the Group’s values.”

An ongoing acquisition policy

The continued growth of the Collection is a resultof an ongoing acquisition policy. An overview of this eclectic ensemble clearly illustrates current artistic trends. The collection consists mainly of paintings, sculptures and photographs and whilst the abstract dominates the graphic arts pieces, with artists such as Pierre Soulages, Zao Wou-Ki, Aurélie Nemours and Bernard Frize, figurative work is also well represented with François Bard, Romain Bernini and Fahamu Pecou. In the photography collection, there is a great emphasis on architecture, urban landscapes (Stéphane Couturier) and portraits (Jean-Baptiste Huynh, Steve McCurry...). The diversity of geographical origin of the works that make up the collection is also notable, reflecting the Bank’s footprint across the world. “Half of the collection is made up of works by foreign, European, African, American and Asian artists”, says Aurelie Deplus. “It certainly reflects the truly international character of the Group.”

Support for young talent

“We buy works by historical figures in the art world, as well as from current and emerging talents,” says Aurelie Deplus. For several years, young talents have increasingly drawn the attention of the Collection, whether they be French artists, such as the painter Louis Granet who first entered the Collection in 2017 and who was the subject of an exhibition earlier this year, or the wider European and, more recently, African scenes, with works by Friedrich Kunath, Omar Ba or Zander Blom. The creation in 2018 of the SGPB Emerging Artist Prize by Societe Generale Private Banking and the launch of the first Swiss award confirms the bank’s ongoing commitment to supporting young, up-and-coming artistic talent. A UK award was launched last February and was won by artist Evan Ifekoya at a ceremony held at the Victoria and Albert Museum in London.

Open to the general public

While the Bank’s employees are the first to enjoy the works of the Collection, art lovers from the general public are also welcome. Almost 3,000 visitors are welcomed each year at La Défense. Among them, clients, school groups, the general public and students. Partnerships have been established with many Universities (Paris I Panthéon-Sorbonne, Essec, Sciences Po). Certain works are as equally impressive and “off the wall”, as on it, such as with the sculpture Pickpocket, by visual artist Julien Prévieux, which is currently on loan, exhibited at the Museum of Contemporary Art (MAC) in Marseille. In addition, organised as part of the France-Romania Season 2019, the exhibition “Lux. A Romanian Energy”, at the headquarters at La Défense, featured, until 19th April 2019, the works of seven Romanian artists: Radu Belcin, Mircea Cantor, Oana Farcas, Adrian Ghenie, Flavia Pitis, Mircea Suciu and Bogdan Vladuta. The inter-cultural event will then continue in Romania at the National Art Museum in Bucharest, where works from the Societe Generale Collection are exhibited from April 18th to July 17th, 2019.