Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Fahamu Pecou, an interdisciplinary artist

Born in 1975, Fahamu Pecou is an interdisciplinary artist whose works combine observations on hip-hop, fine art and popular culture.
Negus is as Negus Does

In 2014, Societe Generale acquired a painting by the artist, Negus is as Negus Does, an imagined cover of The Favorite Magazine, “the first and only weekly magazine by and for colored people” published in the early 1900s. It features the artist striking the same pose as the Statue of Liberty, holding up a Yoruba statue (from Nigeria) in one hand and in the other holding what could be Notebook of a Return to the Native Land by Aimé Césaire.

Black is beautiful

Early on in his career, he produced faux covers of leading magazines such as George, Art Review, Art Newspaper, and The Favorite Magazine. With his provocative attitude and an immediately identifiable universe, the artist avails himself of the tools of hip-hop culture to question Black identity in modern-day America and the over-exposure of individuals in the media. Tirelessly multiplying representations of African American identity within our contemporary societies, his paintings, performances and academic projects make a strong statement, levelling criticism, sometimes acerbic, always imbued with humor, at certain attitudes currently observed among Black men. Fahamu Pecou’s artistic explorations also encompass a deep-reaching reflection on the splendor of the Black soul and the royal heritage of African cultures, reminding us that BLACK IS BEAUTIFUL.

A multi-faceted artist

His sources of inspiration include the memory of the struggle for civil rights led by Martin Luther King in the USA and Maya Angelou in South Africa, and the Yoruba religion, inherited from the slaves working in the cotton fields. The tribal masks and gold that adorn the figures in a number of his works reflect his determination to present African Americans other than as victim or threat, as well as referring to the police violence suffered by the Black community in recent years.

Over the last few years, Fahamu Pecou’s body of work has been influenced by his research as a Ph.D. candidate at Emory University’s Institute of Liberal Arts (ILA) in Atlanta. A multi-faceted artist who is highly active in the digital sphere, he uses videos, conferences and public performances to present his work. His work is exhibited in many public collections, including the Société Générale Collection, Smithsonian National Museum of African American Art and Culture in Washington, High Museum of Art in Atlanta, Seattle Art Museum.

More about the artist : www.fahamupecouart.com