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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Our View On... Health

Franklin Wernert, deputy CEO of Societe Generale Private Banking France, shares his convictions on the health investment theme.

Notre Regard Sur... La Santé

Franklin Wernert, directeur adjoint de Société Générale Private Banking France, expose les convictions de SGPB sur la thématique d'investissement "Santé".

Full Script

I will share with you our conviction, at Société Générale Private Banking, that the healthcare sector is a promising investment theme for the years to come. The sector is buoyant, as evidenced by the outlook for health spending established by the OECD for the next 5 years. It expects spending to grow by 2.7%, which is higher than the expected average growth in GDP growth. This should be driven by both supply and demand:

On the demand side, firstly, the aging of the world's population, where the UN expects more than 2 billion seniors by 2050, up from about 800 million today. The second factor supporting demand is the increase in life expectancy and the rise in living standards and particularly in the emerging countries. Finally, the third factor supporting demand side: the spread and development of lifestyle diseases. lifestyle diseases. I am thinking of obesity, diabetes, respiratory diseases, the spread of which is I am thinking of obesity, diabetes and respiratory diseases, the spread of which is facilitated by the free movement of goods and people, obviously in the context of globalization. On the supply side, the sector is undergoing sector is undergoing a technological revolution fuelled by a whole host of innovations that will enable it to make productivity gains in order to serve more and more to serve more and more patients. In addition, states are trying to regain control of a sector whose strategic nature was highlighted by the by the Covid-19 health crisis and in the West in particular, they are trying to regain control of the production chains.

Let me dwell for a moment on the subject of the ageing of the world's population, which I mentioned a moment ago moment ago: senior populations are naturally major consumers of are naturally major consumers of medical care and equipment to maintain their health. But more and more, they also consume so-called "comfort" health care, for example prostheses, cosmetic prostheses, for example cosmetic surgery and technologies such as 2D and 3D medical imaging, cardiac implants, robotic assistance for surgical procedures surgical interventions make it possible to meet this need. The health sector, in our opinion, is a defensive our view, is a defensive sector that is resilient in times of crisis with lower than average volatility below the market average. Health care spending is partly incompressible and and people tend to preserve it during periods of crisis. during periods of crisis. This is why this sector seems to us interesting in terms of investment themes.

The health sector is in fact vast and heterogeneous. From the pharmaceutical industries from the pharmaceutical industry, which is currently in the spotlight, to the highly innovative biotech medical equipment manufacturers and nursing homes. Within this sector, four sector, 4 sub-sectors in particular attract our attention in our investment investment convictions:

  • first the private clinics,

  • then the famous EHPAD (the Etablissements d'Hébergement pour Personnes Agées Dépendantes),

  • the biotech companies I was talking about a moment ago,

  • and finally the pharmaceutical industry beyond the current issue of vaccines against covid.

We believe that this investment theme can be played out through several asset classes: first of all, thematic UCITS, but also products structured on indices structured products based on indices with a strong focus on health, and real estate with a whole range of real estate with a whole range of funds with a strong health component.

Would you like to discuss this subject further with us?

WARNING

Cette vidéo/ce contenu audio est établi(e) par des experts de Société Générale Private Banking France. Son contenu n’est pas destiné à fournir un service d’investissement, elle/il ne constitue ni un conseil en investissement ou une recommandation personnalisée sur un produit financier, ni un conseil ou une recommandation personnalisée en assurance, ni une sollicitation d’aucune sorte, ni un conseil juridique, comptable ou fiscal de la part de Société Générale Private Banking France.

Les banquiers privés de Société Générale Private Banking France sont à la disposition des investisseurs potentiels pour leur fournir de plus amples informations sur les déclinaisons de la thématique présentée dans ce document.

Les informations contenues dans cette vidéo/ce contenu audio sont données à titre indicatif, peuvent être modifiées sans préavis, et visent à communiquer des éléments pouvant être utiles à une prise de décision. Société Générale Private Banking France ne s’engage ni à actualiser ni à modifier cette vidéo/ce contenu audio, qui peut devenir obsolète après avoir été visionnée.

Cette vidéo/ce contenu audio ne peut être reproduit(e) totalement ou partiellement, sans accord préalable et écrit de Société Générale Private Banking France.

Dans le cas où cette vidéo serait visionnée/ce contenu audio serait écouté par un non-résident fiscal français, il sera de sa responsabilité de s’assurer avec ses conseils juridiques et fiscaux qu’il respecte les dispositions légales et réglementaires de la juridiction concernée. Cette vidéo/ce contenu audio n’est en aucune manière destiné(e) à être diffusée/écouté aux Etats-Unis, ni à/par un résident fiscal américain, ni à/par une personne ou dans une juridiction pour laquelle une telle diffusion serait restreinte ou illégale.

Cette vidéo/ce contenu audio est confidentiel(le), destinée exclusivement à la personne à laquelle elle est remise, et ne peut être communiquée ni portée à la connaissance de tiers, ni reproduite totalement ou partiellement, sans accord préalable et écrit de Société Générale Private Banking France.

Le groupe Société Générale maintient effective une organisation administrative prenant toutes les mesures nécessaires pour identifier, contrôler et gérer les conflits d’intérêts. A cet effet, Société Générale Private Banking France a mis en place une politique de gestion des conflits d’intérêts permettant de gérer et prévenir les conflits d’intérêts. Pour plus de détails, les clients de Société Générale Private Banking France peuvent se reporter à la politique de gestion des conflits d'intérêts disponible sur simple demande auprès de leur banquier privé.

Société Générale Private Banking France a également mis en place une politique de traitement des réclamations formulées par ses clients, disponible sur simple demande auprès de leur banquier privé ou sur le site Internet de Société Générale Private Banking France.

Cette vidéo/ce contenu audio est émis(e) par Société Générale, banque française autorisée et supervisée par l’Autorité de Contrôle Prudentiel et de Résolution, sise 4 Place de Budapest, 75436 Paris Cedex 09, sous la supervision prudentielle de la Banque Centrale Européenne (« BCE ») et enregistrée auprès de l’ORIAS en qualité d’intermédiaire en assurance sous le numéro 07 022 493, orias.fr. Société Générale est une société anonyme française au capital de 1 066 714 367,50 EUR au 1er août 2019, dont le siège social est situé 29 boulevard Haussmann, 75009 Paris, et dont le numéro d'identification unique est 552 120 222 R.C.S. Paris. De plus amples détails sont disponibles sur demande ou sur www.privatebanking.societegenerale.com/.

Société Générale Private Banking est attentive à la protection de vos données personnelles et traite les informations qui lui sont confiées conformément à la réglementation en vigueur.

Si vous êtes déjà client de Société Générale Private Banking France, vous pouvez vous référer à la politique de protection des données personnelles disponible sur le site internet Société Générale Private Banking à cette adresse : https://www.privatebanking.societegenerale.com/fr/protection-donnees-personnelles/.

Si vous n’êtes pas client de Société Générale Private Banking France, ces informations peuvent être traitées à des fins de prospection commerciale, dans le cadre de la réalisation d’animations et de communications commerciales. Elles pourront être conservées pour une durée de 5 ans à compter de leur collecte ou du dernier contact que vous avez eu avec Société Générale Private Banking France.

À tout moment, vous disposez d’un droit d’accès, de rectification, de limitation du traitement et d’effacement de vos données. Vous pouvez également vous opposer à tout moment et sans frais, à ce que vos données soient utilisées à des fins de prospection commerciale. Pour exercer ces droits, merci de contacter notre Délégué à la Protection des Données:

-par courrier électronique : protectiondesdonnees@societegenerale.fr

-via la rubrique « contactez-nous » du site Société Générale Private Banking.

En cas de litige, vous pouvez déposer une réclamation auprès de la Commission Nationale de l’Informatique et des Libertés (CNIL), autorité de contrôle en charge du respect des obligations en matière de données à caractère personnel.

Si vous ne souhaitez plus être contacté par e-mail, merci de vous rendre sur notre page Règlement Général sur la Protection des Données.