Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

3 new charities supported by the Fondation 29 Haussmann

Following its Executive Committee meeting of 10 December, 2019, three new charities were selected to benefit from the Fondation 29 Haussmann’s support over the next three years.

The Fondation 29 Haussmann aims to offer all young people the best chances of growing and becoming responsible and autonomous adults. It supports charities that operate in the field of education, and notably the fight against academic failure. Following its Executive Committee meeting of 10 December, 2019, three new charities were selected to benefit from the foundation’s support over the next three years:

The Ecole à l’Hôpital (literally ‘School at the Hospital’) charity has been helping young patients to continue their schooling in hospital and at home for the last 90 years. Every year, its 500 volunteer qualified teachers give an average of 24,000 individual classes to more than 4,000 young people in the Paris region who are sick. Ecole à l’Hôpital is approved by the French governmental department for Education, of which it is a partner in certain hospital units and children’s hospitals.
www.ecolealhopital-idf.org (French only)
 
The Ecole des XV charity strives to stop secondary school students from disadvantaged neighbourhoods of Marseille and Aix-en-Provence from dropping out of school by providing them with an extracurricular programme combining 12 to 15 hours a week of homework help, academic support and rugby sessions. Founded in 2014, the project was born of a twofold conviction: it is urgent to combat academic failure, and rugby can be an amazing lever of progress and success. This sport allows boys and girls to learn the values of courage, respect, combativity and generosity whilst discovering their own potential.
www.ecoledesxv.com (French only)

Zone d’Expression Prioritaire helps give young people a voice via media creation and writing workshops run by professional journalists. It also aims to help them with their media practices and strengthen their critical thinking and their empowerment ability. ZEP primarily supports teenagers aged 14 to 19 who have the greatest social problems and who feel they have no legitimacy to express themselves throughout much of France. The stories and accounts resulting from the workshops are published online on the charity’s website, in partner media outlets (Le Monde, Libération, Konbini, Huffington Post, Phosphore, PositivR) and in printed publications. 
www.la-zep.fr (French only)

As well as these 3 new partnerships, the Fondation 29 Haussmann is also supporting the following charities in 2020: Viens voir mon taf (French only), le Village d’Eva (French only), 1001 mots (French only), Like ton Job (French only), Tous mes rêves chantent (French only).