Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Roman Janecek, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : MONPrivmonaco-DPO@socgen.com.

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
13,15 Boulevard des Moulins 
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
13,15 Boulevard des Moulins 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

The "Fondation 29 Haussmann"

To help its clients donate to a good cause before or after their death, Societe Generale has created 29 Haussmann, a foundation run under the aegis of Fondation de France.

Fondation 29 Haussmann

Fondation 29 Haussmann supports the implementation of solidarity projects devoted to children and young people. Created in 2009 under the aegis of the Fondation de France, this Societe Generale Private Banking initiative allows our clients to benefit from dual expertise: wealth engineering and societal expertise.

Its financial resources come exclusively from donations or bequests from clients or private donors.

It has chosen as its focus education, and more precisely the fight against academic failure. Throughout the year, it strives to choose innovative projects that support children and teenagers in difficulty, in order to boost their self-confidence and their ability to succeed.

The Fondation 29 Haussmann supports these charities for three years, the aim being to represent a significant but not a majority share of their budget. The foundation supports some ten charities a year and maintains regular relations with them in order to assess the progress made by their projects, notably via activity reports and performance indicators. When possible and necessary, it can also provide strategic coaching.

The annual process to choose the charities that will be supported by Fondation 29 Haussmann involves a number of rigorous steps.

Step by step

#1

Identification of applicants, notably via discussions with project leads, field visits to check the actions undertaken in practice and an assessment of accounts to ensure spending is managed responsibly.

#2

Presentation to the foundation’s executive committee: following these studies, and under the control of the Fondation de France, the most serious applications are presented by the delegate general of the foundation’s executive committee that notably comprises charity sector experts.

#3

Final vote by the Fondation 29 Haussmann’s trustees, who make an independent selection of the most serious projects that your donations will help.

How can you support the foundation ?

 In France :

  1. Donate online: https://dons.Fondationdefrance.org/29_HAUSSMANN/~mon-don
  2. Donate by cheque or bank transfer: contact us via the contact form and choose “support a cause”

 

 In another European country :

  1. Real-estate wealth tax donation: if you are subject to French real-estate wealth tax, even if you are a resident of another European country, you can make a donation that will be tax-deductible to the tune of 75% of its value up to a maximum annual reduction of €50,000.
  2. Luxembourg is the only country that has transposed European jurisprudence with regard to cross-border donations within the European Union or the European Free Trade Association. Any person whose residence is in Luxembourg for tax purposes can thus support the Fondation 29 Haussmann directly by benefiting from local tax advantages, i.e. a tax reduction as a special expenditure (from a donation of €120 up to an annual limit of 20% of total net revenue of €1 million)*.
  3. In other countries: Transnational Giving Europe is a network of European Foundations that enables cross-border donations to be made between 20 European countries. A donator whose tax residence is in Switzerland or the UK, for example, can thus, thanks to this system, support the Fondation 29 Haussmann whilst benefiting from local tax advantages. A list of partner organisations by country can be found at http://www.transnationalgiving.eu/category/partner.

 

(*) If you plan to make a donation from Luxembourg, we will send you the required completed L.I.R. n°112/2 memorandum of 7 April 2010, which will have to accompany the French tax receipt provided by the Fondation de France (which houses the Fondation 29 Haussmann)

 

Download the donation form

Important information

The content provided on this page is for informational purposes only and is not contractually binding. It is not intended to provide investment advice or any other investment service and does not constitute a personal recommendation, advice, or an offer from Societe Generale Private Banking to purchase, sell or subscribe to investment services and/or financial products and/or investments and/or transactions in pleasurable activities, such as philanthropy. The information set out above shall not be considered legal, tax or accounting advice. Societe Generale Private Banking shall under no circumstances be held liable for any decision taken by a reader on the basis of this information.

All Societe Generale Private Banking entities reserve the right not to update or amend this document and shall accept no liability in this regard. 

The wealth management and financial solutions, offers, products, pleasurable goods and activities mentioned on this page depend on each client's personal situation, the legislation applying to him/her and their tax residence. Consequently, the offer presented may not be eligible for implementation, adaptation or approval at all of the Societe Generale Private Banking entities and must comply with Societe Generale Group's Tax Code of Conduct. Furthermore, access to some of these products, services and solutions is subject to specific conditions, notably in respect of eligibility.

Please contact your private banking adviser to check that these offers meet your needs and are suited to your investor profile.