Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Interview with Morane Rey-Huet

Discover the career of Morane Rey-Huet and how this entrepreneur launched Meersens.

American dream

 

The life of Morane Rey-Huet, co-founder of Meersens, a company that markets an intelligent tracking device for pollutants, toxic substances and other allergens in the everyday environment, feels just like something out of the American Dream As a high school student, he went to Portland, Oregon, where he obtained his bachelor's degree. A few years later, he graduated as an engineer from the Institut national polytechnique (INP) in Grenoble, before earning a master's degree from the Colorado Mining School. Computer science, data mining, deep learning and Silicon Valley ? "For me it was rather Boston Valley, Harvard, Yale, MIT!" 

In 2000, he began a career as an IT consultant at Pfizer and Belcom in the United States. One of his first bosses noted his entrepreneurial leanings quite early on. Intuition ? maybe... Almost twenty years later, Meersens, the start-up he co-founded in Lyon at the end of 2017 with Louis Stockreisser, Director of Information Services, was awarded an Innovation Award at the Consumer Electronics Show (CES) in Las Vegas in January 2019 in the category "Tech for a Better World".

Exposome

 

Morane Rey-Huet, Secretary General of the Auvergne-Rhône-Alpes Regional Committee of Foreign Trade Advisors for France, has never really recovered from the "international bbug". After working in Japan for Pfizer, he joined Schneider Electric and found himself in India, where he developed "Industry and automation" projects. Staying in one place for too long is certainly not his cup of tea. "When I get into a comfort zone for too long, I know it's time for me to change." And go somewhere else...

Off to Shanghai, where he became Vice President Marketing of Schneider's Power division in China. The first of his two children was born in 2008, at the time of the Chinese contaminated milk scandal. This was a key event for him. "For the first time I began to appreciate the scale of the risk of exposure to immediate environmental factors and their possible impacts on our health". According to the WHO*, nearly 13 million deaths per year are directly linked to environmental factors. The key idea behind Meersens was merely a seed at this point, and the manager first chose to experience life in an SME (Small to Medium size Enterprise). He joined the family group Aldes, who were looking to grow...Internationally, of course ! It was a challenge successfully met: etxrenal markets were now boosting the company's growth, and its president was a loyal supporter of Meersens.

(*) WHO, "Preventing disease through healthy environments", May 2016.

Sentinal

 

Morane Rey-Huet's philosophy is similar to that of the hummingbird legend: each of us can do our part to create a sustainable future.

The name of the start-up is, moreover, an animal story.

It is inspired by the English word "meerkat", a small mammal that is always on alert, because Meersens defines itself as "the guardian of your health", but from the perspective of prevention. An alliance of AI, open data and the Internet of Things, the solution includes a free smartphone app, Meersens, a mobile connected case, the MBox, and biosensors, called mSens. It enables the monitoring of pullutants in the surrounding environment and provides guidance to reduce their effects, depending on the profile of the user. Nothing escapes it : air quality, water quality, UV, radiation, noise, pesticides, allergens,, endocrine disruptors...

"Our strength is in blanketing the entire exposome and offering personalized solutions", the entrepreneur underlines. Modular, the MBox can equipped with different biosensors according to need. The scheme is deployed within companies - 80% of the activity is B-to-B, 20% B-to-C - and is of particular interest to cities, whose attractiveness is increasingly linked to the quality of their urban environments.

Unicorn

 

Will it be the European unicorn of tomorrow ? With more than 300 million possible users of the product, Meersens has great potential, says its president, boosted by the CES Innovation Award, "which certainly helps with visibility".

While its initial target markets are France and the United States, Meersens intends to target China by 2020. "We want to be the EAAS* of the environment and become an aggregator of all types of environmental data", confirms Morane Rey-uet. After a first funding round €300,000 in 2018, a second of €5 million has just been launched for the end of 2019. The main investors will certainly be American and Chinese, says the entrepreneur, who spends a third of funds on R&D. "In te future, biosensors will be integrated into the smartphone case, and the interface with the app will be via vocal command".

(*) Exposome as a service

Community

 

"We can't succeed on our own, insists Morane Rey-Huet, but with a talented team of four and a benevolent local ecosystem of public and private actors, including Bpifrance1, banks, local authorities, research laboratories, universities and partner companies, everything is possible." All these actors believe in the combined genius of collective effort. In his view, the app is the Waze2 of health, because its effectiveness and development also depend on the user commuity. Rather like an "Early-Warning" system itself...

(1) French public investment bank. (2) Community GPS app for motorists.