Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Interview with Morane Rey-Huet

Discover the career of Morane Rey-Huet and how this entrepreneur launched Meersens.

American dream

 

The life of Morane Rey-Huet, co-founder of Meersens, a company that markets an intelligent tracking device for pollutants, toxic substances and other allergens in the everyday environment, feels just like something out of the American Dream As a high school student, he went to Portland, Oregon, where he obtained his bachelor's degree. A few years later, he graduated as an engineer from the Institut national polytechnique (INP) in Grenoble, before earning a master's degree from the Colorado Mining School. Computer science, data mining, deep learning and Silicon Valley ? "For me it was rather Boston Valley, Harvard, Yale, MIT!" 

In 2000, he began a career as an IT consultant at Pfizer and Belcom in the United States. One of his first bosses noted his entrepreneurial leanings quite early on. Intuition ? maybe... Almost twenty years later, Meersens, the start-up he co-founded in Lyon at the end of 2017 with Louis Stockreisser, Director of Information Services, was awarded an Innovation Award at the Consumer Electronics Show (CES) in Las Vegas in January 2019 in the category "Tech for a Better World".

Exposome

 

Morane Rey-Huet, Secretary General of the Auvergne-Rhône-Alpes Regional Committee of Foreign Trade Advisors for France, has never really recovered from the "international bbug". After working in Japan for Pfizer, he joined Schneider Electric and found himself in India, where he developed "Industry and automation" projects. Staying in one place for too long is certainly not his cup of tea. "When I get into a comfort zone for too long, I know it's time for me to change." And go somewhere else...

Off to Shanghai, where he became Vice President Marketing of Schneider's Power division in China. The first of his two children was born in 2008, at the time of the Chinese contaminated milk scandal. This was a key event for him. "For the first time I began to appreciate the scale of the risk of exposure to immediate environmental factors and their possible impacts on our health". According to the WHO*, nearly 13 million deaths per year are directly linked to environmental factors. The key idea behind Meersens was merely a seed at this point, and the manager first chose to experience life in an SME (Small to Medium size Enterprise). He joined the family group Aldes, who were looking to grow...Internationally, of course ! It was a challenge successfully met: etxrenal markets were now boosting the company's growth, and its president was a loyal supporter of Meersens.

(*) WHO, "Preventing disease through healthy environments", May 2016.

Sentinal

 

Morane Rey-Huet's philosophy is similar to that of the hummingbird legend: each of us can do our part to create a sustainable future.

The name of the start-up is, moreover, an animal story.

It is inspired by the English word "meerkat", a small mammal that is always on alert, because Meersens defines itself as "the guardian of your health", but from the perspective of prevention. An alliance of AI, open data and the Internet of Things, the solution includes a free smartphone app, Meersens, a mobile connected case, the MBox, and biosensors, called mSens. It enables the monitoring of pullutants in the surrounding environment and provides guidance to reduce their effects, depending on the profile of the user. Nothing escapes it : air quality, water quality, UV, radiation, noise, pesticides, allergens,, endocrine disruptors...

"Our strength is in blanketing the entire exposome and offering personalized solutions", the entrepreneur underlines. Modular, the MBox can equipped with different biosensors according to need. The scheme is deployed within companies - 80% of the activity is B-to-B, 20% B-to-C - and is of particular interest to cities, whose attractiveness is increasingly linked to the quality of their urban environments.

Unicorn

 

Will it be the European unicorn of tomorrow ? With more than 300 million possible users of the product, Meersens has great potential, says its president, boosted by the CES Innovation Award, "which certainly helps with visibility".

While its initial target markets are France and the United States, Meersens intends to target China by 2020. "We want to be the EAAS* of the environment and become an aggregator of all types of environmental data", confirms Morane Rey-uet. After a first funding round €300,000 in 2018, a second of €5 million has just been launched for the end of 2019. The main investors will certainly be American and Chinese, says the entrepreneur, who spends a third of funds on R&D. "In te future, biosensors will be integrated into the smartphone case, and the interface with the app will be via vocal command".

(*) Exposome as a service

Community

 

"We can't succeed on our own, insists Morane Rey-Huet, but with a talented team of four and a benevolent local ecosystem of public and private actors, including Bpifrance1, banks, local authorities, research laboratories, universities and partner companies, everything is possible." All these actors believe in the combined genius of collective effort. In his view, the app is the Waze2 of health, because its effectiveness and development also depend on the user commuity. Rather like an "Early-Warning" system itself...

(1) French public investment bank. (2) Community GPS app for motorists.