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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)

Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)

Monaco: +377 97 97 58 00 (9/12am - 2/5pm)

Switzerland: Geneva +41 22 819 02 02 & Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

Artificial intelligence: from it is origins to the emergence of generative AI

Artificial intelligence (AI) has captivated scientists and engineers for decades, and more recently everyone, since ChatGPT burst on the scene in December 2022.

Sabine Lepaisant

Head of Data and AI at Societe Generale Private Banking France

What do we mean by AI?

Artificial intelligence refers to the ability of machines to perform tasks that require human-level intelligence such as problem-solving, shape recognition, learning and decision-making. Humankind has always sought to reduce its workload using tools and machines to perform what are often tedious tasks. AI takes this to the next level, striving to create systems capable of reasoning, learning and interacting autonomously, as humans do. But not without a few technical questions... and ethical considerations.

The very beginning

AI dates back to the 1950s when pioneers such as Alan Turing and John McCarthy began to explore the idea of creating intelligent machines. It was in 1956, at a conference at Dartmouth College, that the term “artificial intelligence” was officially used, heralding a new and distinct area of research. In the decades that followed, AI oscillated through periods of significant progress and stagnation.

In the 1960s, these nascent systems became more sophisticated with the development of robotics and the first natural language processing (NLP) systems that attempted to translate Russian texts into English.

Between 1980 and 1990, AI advanced in areas such as automatic learning, computer vision (facial recognition and object detection), and language processing. This period also marked a pause in discoveries and breakthroughs — a “winter of AI” — during which researchers channelled their efforts into consolidating the foundations for future progress.

From the 2010s, the emergence of more sophisticated algorithms and increasingly powerful computing systems opened up new possibilities. AI began to move beyond the purely industrial arena of robotics to make its mark via practical applications in fields as diverse as medicine, finance, and the automotive industry, with the development of the first dialogue systems or “conversational agents” known as “chatbots”.

The most powerful of these, Chat GPT, made its entry in 2020 and has proved a step change in the language application of AI in particular. AI had long been considered the domain of experts and large corporations. ChatGPT shattered this perception, requiring neither complex installation nor programming skills. Suddenly, AI became the domain of everyone, by simply entering a question in spoken language to obtain a relevant response.

There’s AI, and then there are AIs...

AI is based on a set of techniques and fundamental concepts:

  • Machine learning whereby machines learn from data to improve their performance autonomously without programming.

  • Neural networks — computer models made up of interconnected algorithms — used to process various complex tasks.

“Traditional” AI models for machine learning excel at analysing, recognising and generalising existing models. A good example of the use of machine learning is the self-driving car. Its onboard sensors send thousands of pieces of data to the car’s computer, which in turn makes thousands of decisions per second — when to brake, turn, indicate, etc. — based on mathematical probabilities and observations.

...and the new kid on the block: Generative AI 

Generative AI (or Large Language Model) techniques, on the other hand, are based on artificial neural networks, or deep learning models, and focus on the creation of new content, such as images, text, sound or even video, rather than analysing or classifying existing data. It is designed to independently generate realistic and plausible data that resemble the data the AI has been trained to mimic, making the output appear authentic to a human observer.

Based on statistical and probabilistic machine learning models, Generative AI is a huge leap forward in the logical development of AI. This is thanks to recent technological advances in high-performance computing and specialised hardware, like GPUs1, which have dramatically accelerated the speed of the calculations needed to train models. The explosion of data available on the internet has provided Generative AI algorithms with a tremendous data pool, making their results even more compelling. While ChatGPT is not “conscious”, it has learned to speak and write like a human, and render information from data inputs from the internet and businesses.

By autonomously generating new content — images, music, text and even video — with seemingly boundless creativity, Generative AI opens up endless possibilities for the entertainment and advertising industries, not to mention the arts. Its ability to “understand” and generate content based on individual preferences makes for far more personalised customer relations and improves the customer experience.

It provides an entirely seamless interaction between humans and machines, and fundamentally transforms the way we interact with the digital world.

Who uses Generative AI and what for?

For businesses, Generative AI can save time and resources in their production processes, and can encourage innovation. Because it is often used to automate repetitive and rule-based tasks, it is already having an impact on the labour market by changing existing jobs or creating new ones, just as past innovations have done. Its multiple applications cover:

  • Manufacturing, logistics and services, by automating tasks such as assembly, packaging and customer service.

  • Healthcare, with doctors using AI to analyse complex medical data to make more informed clinical decisions, and to receive guidance during operations.

  • Pharmacology, for the discovery of new treatments and medicines.

  • The environment, by helping to find new materials or energy sources

  • Education, to interact with students and adapt and personalise learning methods.

  • Etc.

In banking, a multitude of Generative AI applications have been identified. These are transforming financial services by improving customer service response time, generating relevant reports and documents, and personalising online interactions, transforming the banking sector. It also automates fraud-prevention mechanisms, making transactions both safer and more efficient. Portfolio managers are able to crunch vast quantities of data in record time and respond to investment opportunities much faster. AI can also be used to monitor portfolios and detect unusual market events, while helping to better manage risk by identifying early warning signs and proposing mitigation strategies.

Although Generative AI has the potential to transform our work and how we use technology, its impact on human behaviour will depend on how we use it in society.

While it could offer new opportunities for learning, growth and innovation, it also raises ethical questions: its impact on privacy, the environmental implications due to its energy consumption, and security concerns — the development of deepfakes comes to mind. Finding answers to these questions will be crucial to ensuring responsible use of this technology.


1A GPU, or graphics processing unit, is an integrated electronic circuit that can do very fast calculations. They are especially prevalent in video game computers for their optimisation of 3D animation and image rendering.

GENERAL DISCLAIMER:

 

Societe Generale Private Banking is Societe Generale Group’s business operating through its head office at Societe Generale SA, as well as departments, branches and subsidiaries located in the areas referred to below, under the Societe Generale Private Banking brand, and is the distributor of this document.

 

This is an advertising document and holds no contractual value. It is not intended to provide an investment service. In addition, it does not constitute investment advice or a personalised recommendation on a financial product, or advice or a personalised recommendation on insurance, or any form of canvassing, or legal, tax or accounting advice from any Societe Generale Private Banking entity whatsoever.

 

The information contained in this document may be amended without prior notice, and is for illustrative purposes only to provide the reader with information that may be of use in making decisions. Any information on past performance, even repeated performance, does not under any circumstances guarantee future performance.

 

The private bankers of the Societe Generale Private Banking entities can provide potential investors with more detailed information on the offerings, within their Societe Generale Private Banking entity, in the theme presented in this document.

This document is confidential and intended solely for the recipient. It may not be made public or disclosed to any third party, nor reproduced in whole or in part without the prior and written agreement of the Societe Generale Private Banking entity concerned.

 

Under no circumstances shall any Societe Generale Private Banking entity be held liable for any decision made by an investor on the basis of this information alone.

 

Societe Generale Group maintains an operational administrative organisation taking all necessary measures to identify, verify and manage conflicts of interest. To that end, the entities of Societe Generale Private Banking have established a conflicts of interest management policy aimed at managing and preventing conflicts of interest. For more details, clients of Societe Generale Private Banking may refer to the conflicts of interest management policy available on request from their private banker.

 

Societe Generale Private Banking have also established a policy to address any complaints filed by its clients. Clients may request this policy from their private banker or on the institutional website of Societe Generale Private Banking (www.privatebanking.societegenerale.com).

 

DISCLAIMERS BY JURISDICTION

France: Unless indicated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution (French Prudential Supervisory and Resolution Authority), located at 4 place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank (ECB) and registered with ORIAS as an insurance broker under number 07 022 493, orias.fr. Societe Generale is a public limited company (société anonyme) under French law, with capital stock of €1, 003, 724, 927.50 as of 17 November 2023 with its registered office at 29 boulevard Haussmann, 75009 Paris, France, and registered with the Paris Trade and Companies Register (Paris R.C.S) under the unique identification number 552 120 222. Paris. More details are available on request or online at www.privatebanking.societegenerale.com/.

Luxembourg: This document is distributed in Luxembourg by Societe Generale Bank Luxembourg, a limited public company (société anonyme) under Luxembourg law, registered at Luxembourg’s companies house under the number B 6061 and registered credit institution regulated by the Financial Sector’s Surveillance Commission (CSSF) under the control of the European Central Bank (ECB), and whose registered office is located at 11 avenue Emile Reuter – L 2420 Luxembourg. More details are available on request or online at www.privatebanking.societegenerale.lu/. No investment decision should be made solely on the basis of this document. Societe Generale Luxembourg accepts no responsibility for the accuracy or otherwise of information contained in this document. Societe Generale Luxembourg accepts no liability or otherwise in respect of actions taken by recipients on the basis of this document only, and Societe Generale Luxembourg does not hold itself out as providing any advice, particularly in relation to investment services. The opinions, views and forecasts expressed in this document (including any attachments thereto) reflect the personal views of the author(s) and do not reflect the views of any other person or Societe Generale Luxembourg unless otherwise mentioned. This document was prepared by Societe Generale. The CSSF has neither verified nor analysed the information contained in this document.  

Monaco: This document is distributed in Monaco by Societe Generale Private Banking (Monaco), a joint stock company (SAM) under Monaco law registered at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, governed by the French Prudential Supervisory and Resolution Authority (ACPR) and the Financial Activities Supervisory Commission (CCAF) of Monaco. Financial products sold in Monaco may be restricted to qualified investors under Act no. 1339 of 07/09/2007 and Sovereign Order no. 1285 of 10/09/2007. More details are available on request or online at www.privatebanking.societegenerale.com/.

Switzerland: This document may constitute advertising within the meaning of the Swiss Federal Act on Financial Services (LSFin). It is distributed in Switzerland by Societe Generale Private Banking (Switzerland) SA (SGPBS or the Bank), whose registered office is located at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority (FINMA). This document may under no circumstances be considered as investment advice or recommendations from SGPBS. The Bank recommends obtaining the advice of an expert before acting or not acting on the basis of this document, and accepts no responsibility in relation to the content of this document. Financial instruments, including shares in collective investment funds and financial products, may only be offered in compliance with LSFin. More information is available from SGPBS on request or online at www.privatebanking.societegenerale.com.

This document is distributed neither by SG Kleinwort Hambros Bank Limited in the United Kingdom, nor by its branches in Jersey, Guernsey and Gibraltar which operate collectively under the “Kleinwort Hambros” brand. Accordingly, the information provided and any offers, wealth management and financial businesses and information do not concern these entities and may not be authorised by these entities nor adapted to these regions. More information on the activities of Societe Generale Private Banking entities located in the United Kingdom, the Channel Islands and Gibraltar, including supplementary legal and regulatory information, is available at www.kleinworthambros.com.