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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

January's good resolutions are marked by behavioural biases at work in behavioural finance

The month of January is traditionally marked by the exchange of good wishes and, for some, by the making of good resolutions for the new calendar year. This is an opportunity to focus on two key elements to draw parallels with behavioural finance: the essence of resolutions and how they relate to the month of January.

Resolutions: you won't necessarily hold them up…

The many resolutions made at the beginning of the year are not always kept... If you plead guilty, rest assured, you are not a unique case! Indeed, researchers at the University of Scranton have estimated that 45% of Americans make resolutions but only 46% of them will keep them for six months... and 8% until the end of the year(1). However, year after year, while the nature of resolutions may change, they are still present in conversations at the beginning of the year. How do we analyze these January wishes and what do they tell us about managing personal finances? First of all, they reflect more than simple voluntarism: strong optimism on the part of individuals, sometimes even if it means joining the "magical thinking" (see our article on behavioural biases from Friday the 13th). What can we say about a non-sportsman who decides to do one hour of sport a day, about a smoker with a high level of consumption who claims to reduce it by half? Some researchers call "false hope syndrome" these unrealistic and incoherent resolutions with the view of oneself.

... but they will help you understand how to manage your personal finances!

A study by the University of Bristol(2) found that while 88% of January resolutions were not kept throughout the year, 52% of individuals were initially confident that they would be successful. The magnitude of these differences reflects a very common over-confidence bias among individuals. These overconfidence and optimism biases can be found in the management of personal finances. For example, one can contrast this with a denial attitude when faced with an investment that has gone wrong: "the information is not so negative", "the stock will go up" ... Some of the resolutions stem from a need to mimic a strong social pressure: although little paid in intentions at the beginning of the year, an individual will be influenced by his personal and/or professional entourage who will claim to have made decisions for the year ahead. The notion of mimicry can be found in the various effects of investment fashions: trendy assets, fashionable investment sector, types of funds prized by investors. This danger lurks in the case of an investor who is too susceptible to influence. Finally, once the decision to change has been taken, the individual is confronted with a commitment bias: subscribing to a gymnastics club results in a feeling of commitment such that not going there is guilt-ridden! If this feeling of commitment can be positive, it can also be harmful for the management of personal finances: stubbornness, sometimes out of simple pride, in a financial investment that is not very profitable joins this bias of commitment.

If you missed the fateful date, it's not too late!

In addition to the relevance of the resolutions, their systematic attachment to the month of January is interesting. First of all, because this starting point does not necessarily make much sense: January, in the depths of winter, is not a good time to start something new. Shorter days and less pleasant weather conditions take away the dynamism...  and therefore the motivation for change. A resolution taken in April would therefore make more sense, but it comes up against our perpetual anchoring in January. This strong anchoring is reminiscent of the calculations of the historical financial performance of investments (shares, funds, etc.) which are systematically based on the calendar year. However, when making an investment decision in June, is it relevant to look at the comparison of performance -which, it should be remembered, is not an indicator of future performance - over the last two or three calendar years?  Wouldn't it be better to look at performance over a few months of sharp falls or rises in the financial markets?

Bad news: having missed the 1st of January is unfortunately not a valid excuse for not making good resolutions; even if the statistics tell us that you won't necessarily make them!

 


(1)Study conducted by John C. Norcross in 1989 : https://www.sciencedirect.com/science/article/abs/pii/0306460389900506?via%3Dihub

(2) 2007 study conducted by Richard Wiseman : http://www.richardwiseman.quirkology/new/USA/Experiment 2 resolution.shtmlg

This document is not intended to provide an investment service and does not constitute investment advice or a personalised recommendation on a financial product, nor a solicitation of any kind, nor legal, accounting or tax advice from Societe Generale Private Banking.

No entity within Societe Generale Private Banking can be held liable for any decision taken by an investor based solely on the information contained in this document.

Édouard Camblain Investment Advisor