Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Corporate social responsibility: a fact for companies, a challenge for associations?

What responsibility for corporate patrons? Article by our CSR expert Claire Douchy.

CSR, a corporate commitment

Corporate social responsibility (CSR), also known as corporate social responsibility, is defined by the European Commission as the voluntary integration by companies of social and environmental concerns into their business activities and stakeholder relations. In other words, CSR is "the contribution of companies to the challenges of sustainable development".

It is therefore a voluntary movement of the company that will evaluate:

- its own products and services - by wondering, for example, if their products are accessible, eco-designed, recyclable, or if the packaging is economical, in plastic…

- its own corporate practices -  by wondering, for example, if its suppliers are close to its factories, if the raw materials it uses are produced in a responsible manner...

- its own social issues - by wodering, for example, whether its employees and the employees of its suppliers are well treated - whether in terms of safety, social protection, diversity, integration, etc.

- its own governance - on subjects as vast as the organization of power, diversity in governance bodies, or the management of risks of corruption, fraud, and non-compliance with the laws and regulations in force in the countries where it operates.

In extra-financial criteria analyses, CSR issues are generally classified under the three pillars "E" for "Environment", "S" for "Social" and "G" for "Governance". Companies are also increasingly referring to the 17 Sustainable Development Goalsdefined in 2015 by the United Nations to define, monitor and report on their CSR objectives.

For many years, companies have been allocating budgets to CSR issues, through consulting, research and development, communication and marketing missions, in order to pivot their business models and practices towards more sustainability(1) but also to publicize their commitments. It can be said that for companies that have made this choice, these are profitable investments: for example, we can see that companies with the best ESG ratings have a strong stock market appeal and a strong employer appeal to young talent. The budget allocated by companies to CSR is all the more important as they start from a distance in this field or, on the contrary, that they are strongly committed to development sustainable. It is also easy to understand that a company will more easily allocate its CSR budget if it is profitable.

CSR and the non-market sector: the case of the Social and Solidarity Economy and general interest actors

But does this mean that CSR would be reserved only for the commercial sector, and that associations would not be concerned by CSR? Of course, the answer is no! Let's take a closer look at the actors of the Social and Solidarity Economy of general interest.

Associations and foundations are economically disinterested actors, working on essential issues affecting society as a whole and in its interest: it is therefore understandable that the service they offer to their beneficiaries is, in essence, in line with the themes of sustainable development. Whether these associations and foundations are active in the field of health, education, protection and aid to the most vulnerable, or whether they support culture and the arts, they are all, by "raison d'être", in the field of responsibility and sustainability. Thus, the alignment of their activities with CSR is self-evident.

Associations and foundations, good students by nature?

We can imagine that their commitment is also obvious in terms of their own environmental and social footprint, their governance, the management of their human capital... Indeed, for many associations and foundations, good practices are already in place.

Take the example of an association that supports people who are far from employment so that they can find a job: it will have some employees who were previously long-term unemployed. Let's take the example of another association that is interested in supporting the carers of sick people: it will take particular care of its employees who are themselves carers of sick people. A food aid association will strive to manage its food waste sensibly.

Moreover, following the example of companies, some associations or foundations have formed coalitions, such as the French Coalition of Climate Foundations (CFFC – “Coalition Française des Fondations pour le Climat”), which aims to invite foundations and endowments to become involved in climate change issues. On the occasion of its launch on 18 November 2020, a manifesto was made public(2).

Due to the decrease in public subsidies, associations and foundations are increasingly turning to private support from companies. And it may happen that these companies question their solidarity partners on the same CSR issues as their other stakeholders. For example, they will look at how human capital is managed by the association/foundation; they will look at the management of the risk of fraud and corruption, at the footprint assessment in terms of CO2; they will question the way in which power is exercised; they will study training, evaluation, control of volunteers, etc. Answering these questions can become a real headache for associations and foundations: good practices, which are often well established, are not always formalised, nor piloted, and even less highlighted in a CSR report. As we have seen, this approach requires a budget and time resources that the solidarity structures in question do not always have: they are mainly focused on their mission. It is a long-term investment, which will not have an immediate effect on the beneficiaries of the structures.

However, if these issues are properly addressed and explained, they also constitute a strong lever for attracting, retaining and motivating employees and volunteers. What is valid for companies is also valid for associations and foundations. But if associations and foundations do not have a budget to allocate to structuring and highlighting their CSR, how can they do so?

Venture Philanthropy

Venture Philanthropy may be a solution. This is a new form of support that adapts the principles of private equity (selection and financing of unlisted companies with high growth potential, among others) to the needs of the charitable sector. The idea is to finance associations and foundations, not by earmarking this or that project or action deployed in the field, but by financing them globally, so that they can invest in structural costs, in the service of greater efficiency, and therefore indirectly, of a better societal impact. These structural costs can partly cover the CSR budget of the association or foundation.

This new form of sponsorship would allow solidarity structures to gain in operational efficiency and CSR transparency. It is also undoubtedly a more responsible option, which takes into account the fact that projects in the field are only effective for their beneficiaries if the association or foundation is efficient and responsible in its structural functioning.

 

 


(1) or sustainability; adopting a sustainable development model that meets present needs without compromising the ability of future generations to meet their own needs

(2) See the manifesto on the website of the Fondation de France, partner of the initiative (French only): https://www.fondationdefrance.org/fr/lancement-de-la-coalition-francaise-des-fondations-pour-le-climat

GENERAL WARNING

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and its network of [departments or separate legal entities (branches or subsidiaries)] located in the territories mentioned below, acting under the brand names "Societe Generale Private Banking", and "Kleinwort Hambros" and distributors of this document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalised recommendation on a financial product, nor insurance advice or a personalised recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. Past performance information that may be reproduced is not a guarantee of future performance.

Before subscribing to an investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation for the service or product in question (prospectus, regulations, articles of association, key investor information document, term sheet, information notice, contractual terms and conditions, etc.), in particular those relating to the associated risks; and (ii) consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service being considered. His or her private banker is also available to provide further information, to determine with him or her whether he or she is eligible for the product or service under consideration, which may be subject to conditions, and whether it meets his or her needs. Accordingly, no entity within Société Générale Private Banking can be held responsible for any decision taken by an investor solely on the basis of the information contained in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

SPECIFIC WARNINGS BY JURISDICTION

France : Unless expressly stated otherwise, this document is published and distributed by Societe Generale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1 066 714 367,50 as of August 1, 2019, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg : This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company (société anonyme) registered with the Luxembourg Trade and Companies Registry under number B 6061 and a credit institution authorised and regulated by the Luxembourg Financial Sector Supervisory Commission ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg Further details are available on request or at https://www.societegenerale.lu/ No investment decision of any kind should be made solely on the basis of this document. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document.Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with regard to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Societe Generale. The CSSF has not carried out any analysis, verification or control on the content of this document.

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland : This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorised by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of 23 June 2006 and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is distributed by the following entities of the Kleinwort Hambros Group under the name Kleinwort Hambros:

United Kingdom: SG Kleinwort Hambros Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The company's registration number is 119250, it is registered in England and Wales under number 964058 and its registered office is at 5th Floor, 8 St. James's Square, London SW1Y 4JU. If you no longer wish to receive this document, please contact your private banker or contact us at +44 (0) 207 597 3000. Telephone calls may be recorded or monitored.

Channel Islands : SG Kleinwort Hambros Bank (CI) Limited is regulated by the Jersey Financial Services Commission ("JFSC") for banking, investment, money services and fund services activities. The company is incorporated in Jersey under number 2693, and its registered office is at PO Box 78, SG Hambros House, 18 Esplanade, St Helier, Jersey JE4 8PR. SG Kleinwort Hambros Bank (CI) Limited - Guernsey Branch is also regulated by the Guernsey Financial Services Commission ("GFSC") for banking, investment and money services. Its address is PO Box 6, Hambros House, St Julian's Avenue, St Peter Port, Guernsey, GY1 3AE. The Company (including the branch) is also authorised and regulated by the UK Financial Conduct Authority ("FCA") in respect of regulated mortgage transactions in the UK. The company (including the branch) is not authorised or regulated by the UK Financial Conduct Authority to accept UK bank deposits and is not authorised to hold deposits in the UK. The company's reference number is 310344. This document has not been authorized or reviewed by the JFSC, GFSC or FCA.

Gibraltar : SG Kleinwort Hambros Bank (Gibraltar) Limited is authorised and regulated by the Gibraltar Financial Services Commission for its banking, investment and insurance mediation activities. The company is registered in Gibraltar under number 01294 and its registered office is at Hambros House, 32 Line Wall Road, Gibraltar.

Kleinwort Hambros is part of the "Societe Generale Private Banking" business line dedicated to the private management of the Societe Generale Group. Societe Generale is a French bank authorised in France by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") It is also authorised by the Prudential Regulation Authority and supervised by the Financial Conduct Authority and the Prudential Regulation Authority. Further information on SGPB Hambros Group, including additional legal and regulatory information, are available on www.kleinworthambros.com.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking