Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

The Sustainable Development Goals (SDGs) deciphered

by Claire Douchy, Head of Societal Commitment and Responsible Projects at Societe Generale Private Banking

CSR, SRI, ESG..  There are many acronyms in the lexical field of the word "responsible"!  In this interview, our expert Claire Douchy presents the SDGs, "Sustainable Development Goals", promoted by the United Nations.

Claire, we often hear you talk about SDGs. Can you define what is behind this abbreviation?

The Sustainable Development Goals were instituted by the United Nations in 2015, as a relay to the Millennium Development Goals (MDGs). These were set during the Millennium Summit in 2000, presented by Kofi Annan, then Secretary General of the United Nations, as an ambitious action plan to fight poverty. The commitment made by world leaders resulted in a challenging framework of eight goals. Subsequently, they were enriched by a wide range of practical measures to help improve the lives and prospects of those affected by poverty. In reviewing the initiative, Ban Ki Moon, the new Secretary-General of the United Nations, called the "global mobilization for the Millennium Development Goals ... the most successful anti-poverty movement in history."(1) Between 2000 and 2015, the MDGs have lifted more than a billion people out of extreme poverty, made remarkable progress in the fight against hunger, enabled more girls to go to school and protected our planet.  By initiating new and innovative partnerships, by mobilizing public opinion, they have shown the extreme importance of implementing ambitious goals. Of course, while considerable progress in development has been noted, much remains to be done to ensure that development benefits everyone, while not compromising the ability of future generations to ensure their own development. This is why, in 2015, the United Nations committed itself to a roadmap for 2030 with the 17 Sustainable Development Goals.  They respond to the global challenges we face, including those related to poverty, inequality, climate, environmental degradation, prosperity, peace and justice. They are interconnected and, in order not to leave anyone behind, it is important to achieve each of them and each of their targets by 2030.

The MDGs and especially the SDGs mark a break with the past because companies and the financial sphere have seized upon this framework of sustainable development objectives to consider their own contribution. There is no doubt that the rise of CSR, on all continents, in an increasingly global world, is a key factor in the awareness that sustainable development is the business of all economic actors and not just states and governments. As such, the financing needs are considerable. According to an IMF study(2) published in 2019, in low-income and emerging countries, the main SDGs in the areas of education, health, electricity, roads, water and sanitation require additional annual expenditure estimated at USD 2,600 billion until 2030. This is a real business and development opportunity for the private sector. Companies have understood this. Let's take a few examples: the Livelihoods fund, which seeks to reconcile man and nature, is a coalition of private and public players in which we find major groups concerned by the subject, including Danone, Schneider Electric and the Hermès group. Likewise, in order to specify its contribution and identify the most relevant SDGs with regard to its activities and commitments, the Veolia Group carried out a study, including a consultation of internal and external stakeholders: these are Objectives 6, 7, 9, 11 and 12(3).  As a final example, our Societe Generale group has also specified its CSR ambitions, which enable it to contribute in particular to SDG No. 7 "Clean and affordable energy" through its climate ambition, or SDG No. 5 "Gender equality" through the diversity commitments it has just made(4).

The United Nations often means states and governments. How are companies also involved?

We have talked about States and companies. How can we contribute, as citizens?

By making useful savings! You will certainly find investment solutions in your bank that contribute to sustainable development: this is called Socially Responsible Investment (SRI). For several years now, financial institutions have been using the SDG framework to present their sustainable offer. At Societe Generale Private Banking we group them into three pillars: the biosphere pillar, which includes SDGs related to the preservation of the environment, the social pillar, which includes SDGs related to the balanced, peaceful and inclusive organisation of human societies, and finally, the responsible economy pillar, which includes objectives related to sustainable business models. In order to properly take into account the expectations of our clients and prospects, we have developed an online questionnaire "My Sustainable Future", which enables them to test their knowledge and identify their preferences, and the results of which can be shared with a Societe Generale Private Banking banker. The result can then be shared with a Societe Generale Private Banking banker, who will be able to present the offers that best correspond to the objectives of the client/prospect while respecting their investor profile, their knowledge, their risk appetite, their investment horizon...

Would you like to discuss this subject further with us?

This document is of an advertising nature and has no contractual value. Its content is not intended to provide an investment service. It does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute personalised insurance advice or recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice on the part of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without prior notice, and is intended to communicate elements that may be useful in making a decision. Any information on past performance that may be reproduced does not under any circumstances guarantee future performance.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, document entitled "key information for investors", term sheet, information memorandum, contractual terms and conditions, etc.), in particular that relating to the associated risks; and (ii) must consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service under consideration. His private banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the envisaged product or service which may be subject to conditions, and whether it meets his needs. Consequently, Societe Generale Private Banking cannot under any circumstances be held liable for any decision taken by an investor based solely on the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For further information, click here.

Claire Douchy Head of philanthropic and SRI offerings Societe Generale Private Banking