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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The Sustainable Development Goals (SDGs) deciphered

CSR, SRI, ESG..  There are many acronyms in the lexical field of the word "responsible"!  In this interview, our expert Claire Douchy presents the SDGs, "Sustainable Development Goals", promoted by the United Nations.

Claire, we often hear you talk about SDGs. Can you define what is behind this abbreviation?

The Sustainable Development Goals were instituted by the United Nations in 2015, as a relay to the Millennium Development Goals (MDGs). These were set during the Millennium Summit in 2000, presented by Kofi Annan, then Secretary General of the United Nations, as an ambitious action plan to fight poverty. The commitment made by world leaders resulted in a challenging framework of eight goals. Subsequently, they were enriched by a wide range of practical measures to help improve the lives and prospects of those affected by poverty. In reviewing the initiative, Ban Ki Moon, the new Secretary-General of the United Nations, called the "global mobilization for the Millennium Development Goals ... the most successful anti-poverty movement in history."(1) Between 2000 and 2015, the MDGs have lifted more than a billion people out of extreme poverty, made remarkable progress in the fight against hunger, enabled more girls to go to school and protected our planet.  By initiating new and innovative partnerships, by mobilizing public opinion, they have shown the extreme importance of implementing ambitious goals. Of course, while considerable progress in development has been noted, much remains to be done to ensure that development benefits everyone, while not compromising the ability of future generations to ensure their own development. This is why, in 2015, the United Nations committed itself to a roadmap for 2030 with the 17 Sustainable Development Goals.  They respond to the global challenges we face, including those related to poverty, inequality, climate, environmental degradation, prosperity, peace and justice. They are interconnected and, in order not to leave anyone behind, it is important to achieve each of them and each of their targets by 2030.

The MDGs and especially the SDGs mark a break with the past because companies and the financial sphere have seized upon this framework of sustainable development objectives to consider their own contribution. There is no doubt that the rise of CSR, on all continents, in an increasingly global world, is a key factor in the awareness that sustainable development is the business of all economic actors and not just states and governments. As such, the financing needs are considerable. According to an IMF study(2) published in 2019, in low-income and emerging countries, the main SDGs in the areas of education, health, electricity, roads, water and sanitation require additional annual expenditure estimated at USD 2,600 billion until 2030. This is a real business and development opportunity for the private sector. Companies have understood this. Let's take a few examples: the Livelihoods fund, which seeks to reconcile man and nature, is a coalition of private and public players in which we find major groups concerned by the subject, including Danone, Schneider Electric and the Hermès group. Likewise, in order to specify its contribution and identify the most relevant SDGs with regard to its activities and commitments, the Veolia Group carried out a study, including a consultation of internal and external stakeholders: these are Objectives 6, 7, 9, 11 and 12(3).  As a final example, our Societe Generale group has also specified its CSR ambitions, which enable it to contribute in particular to SDG No. 7 "Clean and affordable energy" through its climate ambition, or SDG No. 5 "Gender equality" through the diversity commitments it has just made(4).

The United Nations often means states and governments. How are companies also involved?

We have talked about States and companies. How can we contribute, as citizens?

By making useful savings! You will certainly find investment solutions in your bank that contribute to sustainable development: this is called Socially Responsible Investment (SRI). For several years now, financial institutions have been using the SDG framework to present their sustainable offer. At Societe Generale Private Banking we group them into three pillars: the biosphere pillar, which includes SDGs related to the preservation of the environment, the social pillar, which includes SDGs related to the balanced, peaceful and inclusive organisation of human societies, and finally, the responsible economy pillar, which includes objectives related to sustainable business models. In order to properly take into account the expectations of our clients and prospects, we have developed an online questionnaire "My Sustainable Future", which enables them to test their knowledge and identify their preferences, and the results of which can be shared with a Societe Generale Private Banking banker. The result can then be shared with a Societe Generale Private Banking banker, who will be able to present the offers that best correspond to the objectives of the client/prospect while respecting their investor profile, their knowledge, their risk appetite, their investment horizon...

Would you like to discuss this subject further with us?

This document is of an advertising nature and has no contractual value. Its content is not intended to provide an investment service. It does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute personalised insurance advice or recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice on the part of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without prior notice, and is intended to communicate elements that may be useful in making a decision. Any information on past performance that may be reproduced does not under any circumstances guarantee future performance.

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must read all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, document entitled "key information for investors", term sheet, information memorandum, contractual terms and conditions, etc.), in particular that relating to the associated risks; and (ii) must consult his legal and tax advisors to assess the legal consequences and tax treatment of the product or service under consideration. His private banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the envisaged product or service which may be subject to conditions, and whether it meets his needs. Consequently, Societe Generale Private Banking cannot under any circumstances be held liable for any decision taken by an investor based solely on the information contained in this document.

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For further information, click here.

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France