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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

The wine market and "Wine Banking" - Expert Views

Our expert Matthieu Gombault, Head of Wine Banking Services, tells us about the dynamism of the wine market, its trends and presents our dedicated expertise, which encompasses a whole range of services provided by our partners in the world of wine.

THE WINE MARKET AND "WINE BANKING" - EXPERT VIEWS

Wine Banking is a Societe Generale Private Banking expertise. It includes a range of services provided by our expert partners in the world of wine, designed to assist you in the realisation of your projects, whether they are related to land (vineyards) or bottles. Expert views with our expert Matthieu Gombault, Head of Wine Banking Services.

An overview of the current wine market

The wine universe is an ever-changing one. Today, the search for vintage wines has never been as intense, and emerging countries such as China, Russia and – more recently – India are seeing new consumers emerge. Over the last few years, demand has therefore significantly increased whilst the volumes produced have remained stable, creating a disparity between offer and demand.

The wine market consists of two very distinct parts:

- The vintage and prestigious wine market, associated with the luxury sector,

- And the rest of the market comprising all other wines, associated with traditional consumption.

The vintage and prestigious wine universe has seen a very positive trend over the last couple of decades, with wine estates seeing their price per hectare surge and vintage wines seeing their prices continually increase*.

How to invest in wine?

Are you a wine enthusiast who would like to purchase or sell a wine estate? Are you seeking to build up a wine cellar or sell one? Are you looking for rare bottles of wine? There are a number of ways of investing if you are interested in the wine universe.
Winegrowing assets, whether relating to real estate, i.e. the vines, or to production, i.e. bottles of wine, can fulfil an asset diversification objective, but can also represent an impulse purchase.

Within the framework of an asset diversification objective, vineyards come into play. You could become the owner or joint owner of a wine estate via appropriate financial vehicles such as a Société de Placement Immobilier (real estate investment trust) or by acquiring a stake in an estate’s capital. The cost of a wine estate depends on the latter’s size, the region in which it is located and the quality of its vines. This cost generally ranges from 500,000 euros to millions of euros, and can even reach tens of millions of euros for the top estates. But beware; a wine grower’s job is a highly demanding one, with this activity facing numerous potential hurdles such as poor weather and disease. Furthermore, selling and distributing wine requires good knowledge of this sector.
Within the framework of an impulse purchase, i.e. buying wine for pleasure, you can opt instead to invest in bottles by seeking to build up a cellar of vintage wines that are liable to increase in value over time. If you decide to invest in quality bottles of wine, there are a number of options: consumption, resale or transfer.  In all three cases, the aim is not a short-term return but the accumulation of assets.

Whether you opt for asset diversification or an impulse purchase, whatever your objective, it is very important to think carefully and discuss the nature of your project before initiating it.

Societe Generale Private Banking’s "Wine Banking" offer

Whether you prefer real estate or bottles, we at Societe Generale Private Banking can help you implement your wine projects thanks to our network of partners who are wine-sector experts, both within and outside the Societe Generale group.

Indeed, we can put you in touch with these external experts within the framework of the acquisition or divestment of wine estates. They will also be able to help you build up or sell a wine cellar or search for specific wine bottles.

To find out more about Societe Generale Private Banking’s ‘Wine Banking’ offer, please feel free to contact your Private Banker. If you wish, we would be happy to initiate a discussion with you regarding our solutions and to put you in contact with our network of partners.


 * Sources: SAFER, 2020 studies

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