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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

The wine market and "Wine Banking" - Expert Views

Our expert Matthieu Gombault, Head of Wine Banking Services, tells us about the dynamism of the wine market, its trends and presents our dedicated expertise, which encompasses a whole range of services provided by our partners in the world of wine.

THE WINE MARKET AND "WINE BANKING" - EXPERT VIEWS

Wine Banking is a Societe Generale Private Banking expertise. It includes a range of services provided by our expert partners in the world of wine, designed to assist you in the realisation of your projects, whether they are related to land (vineyards) or bottles. Expert views with our expert Matthieu Gombault, Head of Wine Banking Services.

An overview of the current wine market

The wine universe is an ever-changing one. Today, the search for vintage wines has never been as intense, and emerging countries such as China, Russia and – more recently – India are seeing new consumers emerge. Over the last few years, demand has therefore significantly increased whilst the volumes produced have remained stable, creating a disparity between offer and demand.

The wine market consists of two very distinct parts:

- The vintage and prestigious wine market, associated with the luxury sector,

- And the rest of the market comprising all other wines, associated with traditional consumption.

The vintage and prestigious wine universe has seen a very positive trend over the last couple of decades, with wine estates seeing their price per hectare surge and vintage wines seeing their prices continually increase*.

How to invest in wine?

Are you a wine enthusiast who would like to purchase or sell a wine estate? Are you seeking to build up a wine cellar or sell one? Are you looking for rare bottles of wine? There are a number of ways of investing if you are interested in the wine universe.
Winegrowing assets, whether relating to real estate, i.e. the vines, or to production, i.e. bottles of wine, can fulfil an asset diversification objective, but can also represent an impulse purchase.

Within the framework of an asset diversification objective, vineyards come into play. You could become the owner or joint owner of a wine estate via appropriate financial vehicles such as a Société de Placement Immobilier (real estate investment trust) or by acquiring a stake in an estate’s capital. The cost of a wine estate depends on the latter’s size, the region in which it is located and the quality of its vines. This cost generally ranges from 500,000 euros to millions of euros, and can even reach tens of millions of euros for the top estates. But beware; a wine grower’s job is a highly demanding one, with this activity facing numerous potential hurdles such as poor weather and disease. Furthermore, selling and distributing wine requires good knowledge of this sector.
Within the framework of an impulse purchase, i.e. buying wine for pleasure, you can opt instead to invest in bottles by seeking to build up a cellar of vintage wines that are liable to increase in value over time. If you decide to invest in quality bottles of wine, there are a number of options: consumption, resale or transfer.  In all three cases, the aim is not a short-term return but the accumulation of assets.

Whether you opt for asset diversification or an impulse purchase, whatever your objective, it is very important to think carefully and discuss the nature of your project before initiating it.

Societe Generale Private Banking’s "Wine Banking" offer

Whether you prefer real estate or bottles, we at Societe Generale Private Banking can help you implement your wine projects thanks to our network of partners who are wine-sector experts, both within and outside the Societe Generale group.

Indeed, we can put you in touch with these external experts within the framework of the acquisition or divestment of wine estates. They will also be able to help you build up or sell a wine cellar or search for specific wine bottles.

To find out more about Societe Generale Private Banking’s ‘Wine Banking’ offer, please feel free to contact your Private Banker. If you wish, we would be happy to initiate a discussion with you regarding our solutions and to put you in contact with our network of partners.


 * Sources: SAFER, 2020 studies

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