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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Asset management in an international context - Expert Views

Our "Expert Views" video on asset management in an international context by our expert Alexandre Cegarra, Managing Director, CEO - Societe Generale Private Wealth Management.

"Asset management", meaning is meant financial asset management, is an activity that consists for an asset manager in managing the portfolio entrusted by its clients. It includes not only advisory activities, but also investment decisions based on performance objectives, risk tolerance and financial situation. Asset management is aimed at private and institutional investors who invest their savings or cash in listed (stocks and bonds) and unlisted (hedge funds, private equity, real estate) asset classes. It is also referred to as "portfolio management ». Several types of asset management exist in legal terms: delegated investment management: the investor delegates the management of his portfolio to the asset manager. Investment Advisory: The manager provides the investor with the expertise he needs to make the best investment decisions, while leaving him in control of his portfolio, the investor being thefinal decision maker.

Management solutions for international clients

Portfolio management dedicated to international clients must adopt a global approach to investments. From the construction of the strategic asset allocation to the selection of appropriate instruments, everything must be done to best integrate the client's wealth situation. In this respect, Luxembourg seems to be doing well by providing a demanding clientele with recognised experts in all asset classes and geographical areas with multicultural profiles, while offering adapted supports, ranging from simple securities accounts to life insurance supports or even a dedicated investment fund. The fund industry is particularly active in Luxembourg, which is today the leading European place for the structuring and domiciliation of investment funds. The industry includes traditional UCITS funds accessible to all types of investors, as well as Specialised Investment Funds (SIFs) and Reserved Alternative Investment Funds (RAIFs) dedicated to sophisticated investors and institutional or professional investors. This vehicle format has also been favored by large families as a tool for structuring their investments.

Societe Generale Private Banking Europe and asset management

Established in mainland Europe to serve an international clients, Societe Generale Private Banking Europe been present on the main financial markets for more than a century through our banks in Luxembourg, Monaco, and Switzerland. Our asset management company, SGPWM is based in Luxembourg. It benefits from a strategic location in the heart of the euro zone, since within the same place, one can find complementary expertise to support an international clients. We offer our clients a "one-stop shop" approach, i.e. a single access to numerous services for the financial management of their portfolios, by proposing complete, integrated solutions tailored to their specific needs.

In line with the Societe Generale Group's purpose, which is to "Build together, with our clients, a better and sustainable future through responsible and innovative financial solutions », we - as asset management experts - take into account environmental, social and governance (ESG) risks and factors throughout the investment process we offer them. In line with our philosophy of transferring wealth to future generations, we aim for more sustainability and social responsibility in our investments and allowing our clients to contribute to positive and necessary changes. If you are interested in our management solutions and would like more information, please contact the Societe Generale Private Banking team.

 


IMPORTANT INFORMATION

This video/audio content is prepared by experts from Société Générale Private Banking. Its content is not intended to provide an investment service, it does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute insurance advice or a personalised recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice from any Société Générale Private Banking entity.

The information contained in this video/audio content is for illustrative purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. No Société Générale Private Banking entity undertakes to update or modify this video/audio content, which may become obsolete after viewing.

This video/audio content may not be transmitted or reproduced in whole or in part without the prior written consent of Societe Generale.

This video/audio content is in no way intended to be broadcast/listened to in the United States, nor to/by a US tax resident, nor to/by a person or in a jurisdiction where such broadcast would be restricted or illegal.

Societe Generale Private Banking is the business line of the Societe Generale Group dedicated to private banking activities operating from Societe Generale and its branches or subsidiaries, located in various countries geographically situated in Europe and acting under the brand names "Societe Generale Private Banking" or "Kleinwort Hambros".

This video/audio content is issued by Société Générale, a French bank authorised and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4 Place de Budapest, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493, orias.fr Societe Generale is a French public limited company with a capital of EUR 1 066 714 367,50 as at 1 August 2019, whose registered office is located at 29 boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com/.

Société Générale is careful to protect your personal data and processes the information entrusted to it in accordance with the regulations in force.

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