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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

La Source Garouste: artistic practice as a way to help children with learning and social difficulties

In 1991, the artist Gérard Garouste and his wife Elizabeth created La Source — an inspiring association that combines social and academic ambition with the visual arts. Laurent Issaurat, Head of Art Banking at Societe Generale Private Banking, met with Guillaume Garouste, the founders’ son, who now runs this magnificent project.

Laurent Issaurat: How did the idea for La Source come about?

Guillaume Garouste:The genesis was my parents, Gérard and Elizabeth Garouste. Thirty years ago they became aware of the number of young people in rural areas living in socially precarious situations, often compounded by deep isolation. My parents intuited that practising art could break their solitude, but also help bring these children’s ideas to life and restore their self-confidence, often sorely tested. This is how, working with educators and with the support of public figures, they created the association La Source, using an old industrial building in La Guéroulde, Normandy, as its base. Which it remains to this day, after opening its doors in 1994.

Laurent Issaurat: Can you describe the work La Source does?

Guillaume Garouste: The main objective is to help children with learning difficulties at school, or who have problems at home or socially, by engaging then in creative projects. In practice, the children join a workshop run by two adults: an artist and a sociocultural educator. The workshops either last a week (Monday to Friday, for 20 hours), or take place every Wednesday for a three-month cycle. Every child designs and makes their own pieces — which they can take home — as well as a collective work, which encourages them to work with others. Spending a relatively long amount of time in the workshop means they can produce something of a high artistic quality, and is an opportunity for genuine interaction with others. Of course, for young people it’s about learning techniques alongside the artists, who in turn impart their creative passion. But more importantly it’s about uplifting children and freeing their imagination and their emotions by inspiring them to make and create things themselves. At the end of the experience, we also see how proud they are when we give them back their work, in front of their parents!

Laurent Issaurat: La Source has grown considerably since its origins, hasn’t it?

Guillaume Garouste: Yes, you could say that! To date we’ve helped around 100,000 young people, and the rate has accelerated over the past few years, with 13,000 beneficiary children and families in 2022! Today, 200 artists run 360 projects and organise nine exhibitions every year with the help of our 30 employees, 100 volunteers, and 180 partner social workers. Our reach now extends well beyond La Guéroulde in the Eure region of Normandy thanks to a network of legally independent associations that want to support our project. Today, La Source is present in nine other departments in France: Val d’Oise, Ille-et-Vilaine, Ardèche, Hauts de Seine, Pyrénées Atlantiques, Paris, Maine et Loire, Bouches du Rhône, and Seine-Maritime. This year, La Source becomes La Source Garouste in order to be immediately identified and to embody the spirit of its founders. This change goes hand in hand with our ambition to extend our action to the whole territory in order to accompany more and more children, by developing the creation of new sites in the future.

Laurent Issaurat: Where do you get your funding and how can people support your cause?

Guillaume Garouste: We are supported by our partners in the public sector for 40% of our resources, and the remaining 60% comes from our private partners, as well as companies and individuals. At a national level, our benefactors send their support to the “La Source Garouste” Foundation (under the aegis of Fondation de France since 2013). It’s also possible to directly support the associations that are active locally. And thanks to the generosity of our partner Vitra, which donates designer pieces that are transformed by artists, every year we hold a charity auction.

Laurent Issaurat: What are some of your current projects?

Guillaume Garouste: We want to first and foremost consolidate the existing network by helping each of the associations in our network to grow and strengthen its organisation. At ground level, we are continuously improving our equipment, and we’re now moving towards digital art. Some of our friends of the project, like Neil Beloufa — a Franco-Algerian artist famous for his video installations — are very committed in this endeavour, and their help is invaluable.

GENERAL DISCLAIMER :

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing this document.

This document, which is of an advertising nature, has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced in no way guarantees future performance.

The private bankers of Société Générale Private Banking entities are at the disposal of potential investors to provide them with further information on the variations, within the Société Générale Private Banking entity concerned, of the themes presented in this document.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity may be held liable for any decision taken by an investor solely on the basis of the information contained in this document.

Société Générale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest policy to manage and prevent conflicts of interest. For more details, Societe Generale Private Banking clients can refer to the conflict of interest policy available on request from their private banker.

Societe Generale Private Banking has also implemented a client complaint handling policy, which is available on request from their private banker or on the Societe Generale Private Banking website (www.privatebanking.societegenerale.com).

SPECIFIC WARNINGS BY JURISDICTION

 

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of EUR 1,010,261,206.25 as of February 1, 2023, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com. 

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a société anonyme registered with the Luxembourg Trade and Companies Register under number B 6061 and a credit institution authorized and regulated by the Commission de Surveillance du Secteur Financier ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and having its registered office at 11, avenue Emile Reuter - L 2420 Luxembourg  Further details are available on request or at www.societegenerale.lu. No investment decision whatsoever should be made solely on the basis of this document. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal views of the author(s) and do not reflect the views of any other person or Société Générale Luxembourg, unless otherwise stated. This document has been prepared by Société Générale.  The CSSF has not carried out any analysis, verification or control on the content of this document.  

 

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1.285 of 10/09/2007.  Further details are available on request or on www.privatebanking.societegenerale.com.

Switzerland: This document may constitute advertising within the meaning of the Law on Financial Services ("LSFin"). It is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS" or the "Bank"), whose registered office is at rue du Rhône 8, CH-1204 Geneva. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority (FINMA). This document may in no way be considered as an investment advice or recommendation by SGPBS. The Bank recommends obtaining professional advice before acting or not acting on the basis of this document and does not accept any liability in connection with the content of this document. Financial instruments, including in particular units in collective investments and structured products, may only be offered in accordance with the LSFin. Further information is available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by SG Kleinwort Hambros Bank Limited in the United Kingdom, nor by its branches in Jersey, Guernsey and Gibraltar, which together operate under the brand name "Kleinwort Hambros". Accordingly, the information provided and any offers, activities and financial and asset information presented do not relate to these entities and may not be authorized by these entities or appropriate in these jurisdictions. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, the Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros.com

Laurent Issaurat