Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Entrepreneurial mentoring: A springboard for high-potential companies

At Societe Generale Private Banking, we offer bespoke solutions and a personalised banking experience to support our entrepreneur clients. In 2013 we formed a partnership with the French Institute of Entrepreneurial Mentoring (Institut du mentorat entrepreneurial — IME). We spoke to Dominique Restino, IME founder.

Dominique, you are the founder of the IME. What’s the concept behind it and why was it created?

I imported the concept of entrepreneurial mentoring from Quebec into France in 2007 and applied it to high-growth companies from the outset. At the time there weren’t any such schemes to support businesses that had already passed the first growth milestone. Being an entrepreneur, I could see right away how a programme like this could have helped me grow as an entrepreneur, and ultimately grow my businesses. The idea is to create the conditions for mentored entrepreneurs to benefit from the experience of a legitimate mentor who has a recognised and established career. The IME is an individual mentoring programme aimed at accelerating and securing the growth of high-potential SME/SMIs(1) by sharing experience among entrepreneurs. It caters exclusively to high-growth businesses (more than two years in existence, annual revenues of over €1 million and more than 10 employees). The goal is to contribute to the creation of more ISEs(2) in France by helping to accelerate the growth of SMEs. Based on the results of IME Paris Île-de-France, the French government asked us to roll out the programme to the rest of the country. That’s how in 2011, IME France — of which I am the chairman — was founded. So far, some 1,000 entrepreneurs have been mentored by nearly 300 mentors. We are all over France and set up over 80 mentor-mentee relationships every year. The average annual revenues of the companies joining the programme is €4.1 million, with an average headcount of 36 employees. It’s not unusual for mentored businesses to double their turnover in the year following the 18-month mentoring period. And over the long term, companies that have taken part in the programme see their annual revenues grow by an average of 25%.

What do you look for in mentors and mentees? How is the relationship formed and the interactions organised?

The mentor — more often than not the director of an ISE — and the mentee are chosen after a rigorous selection process. The mentee must submit an application and appear before an admissions committee where we try to establish who would be the most appropriate mentor. To make the pairing more relatable for the mentee, the mentor must be, or have been, a company owner-manager or a major shareholder of said company. They impart their experience, behaviour and interpersonal skills on a voluntary basis. To make sure the mentee can place their complete faith in their mentor, the latter may not invest in the mentee’s company for a period of two years following the mentoring relationship, and may not come from the same industry. The mentee, who must be the decision-maker with regards to running the business, does not go to the mentor for advice but for experience on how to work on their mindset as an entrepreneur. They go to be challenged on the strategic choices they make, which must never be “dictated” to them by their mentor. The mentee is guided towards making their own decisions after a series of questions posed to them by their mentor.

Why was a partnership formed with Societe Generale?

Societe Generale is a long-standing partner, and we have built extremely strong ties with its managers and its teams. Societe Generale is a member of the IME family. It has supported us financially since 2013. As I like to say, without partners like Societe Generale we wouldn’t exist. Other than the financial backing, the Bank regularly puts us in touch with potential mentors — we are always on the lookout for experienced mentors to guide mentees. We need YOU! And of course, the mentors and mentees we introduce to them at our functions can benefit from the expertise of the Bank’s private banking and entrepreneur teams.

You are also Chairman of the Paris CCI. Is there any interaction between the IME and the Paris CCI?

All my life, I have worked in partnership, and for years I have strived to create a mentoring support structure for entrepreneurs in concert with the public and private sectors. Today we have IME France and IME Paris Île-de-France, which is part of the Paris CCI. Since the IME was created, I have always worked to foster interaction between the Paris CCI’s different support bodies. It made sense to build connections between the departments in charge of business transfers, financing, international affairs, and sustainable development... and of course the numerous training institutions we work with.

 


(1) Small- and medium-sized enterprises and small- and medium-sized industries (SME/SMIs) are companies with fewer than 250 employees, and annual revenues of below €50 million, or a balance sheet total no higher than €43 million.

(2) Intermediate-sized enterprises (ISE) are companies with between 250 and 4,999 employees, and annual revenues not exceeding €1.5 billion, or a balance sheet total no higher than €2 billion. A company with fewer than 250 employees, but with more than €50 million in revenues and a balance sheet total over €43 million, is also considered an ISE.

 


Further reading on the Institut du Mentorat Entrepreneurial can be found at the institute's website.

This is an advertising document, which holds no contractual value. It is not intended to provide an investment service, does not constitute investment advice nor a personal recommendation in insurance, nor any form of canvassing, nor legal, tax or accounting advice from Societe Generale Private Banking France. Any and all information contained herein may be amended without prior notice, and are for illustrative purposes only to provide the reader with information that may be of use in making decisions Information provided on past performance, even repeated performances, is in no way a guarantee of future performance. Before acquiring any investment service, financial product or insurance product, potential investors (i) must read all the information contained in the detailed documentation on the service or product under consideration (prospectus, regulations, "Key Investor Information Document", Term Sheet, contractual terms of the investment service, etc.), paying particular attention to that concerning the associated risks; and (ii) consult with their legal and tax experts to assess the legal and fiscal implications of the product or service under consideration. Investors may obtain more detailed information from their Private Banker who can also assist in determining eligibility to the product or service under consideration which may be subject to conditions, and whether such product or service meets their needs. Accordingly, Societe Generale Private Banking shall under no circumstances be held liable for any decision made by an investor on the basis of this information alone. The forecasts about future performance are based on assumptions which may not be realised. The scenarios presented are estimates of future performance, based on historical data on how the value of an investment varies and/or on current market conditions, and are not precise indications. The yield obtained by investors is susceptible to change depending on the performance of the market and on the holding period of the investment by the investor. Future performance may be subject to tax in accordance with each investor’s personal situation, and is susceptible to change in the future. For a more comprehensive definition and description, please refer to the prospectus of the product or, if necessary, to other regulatory documentation (where applicable) before making any investment decisions. This document is confidential and intended solely for the recipient; it may not be made public or disclosed to any third party, and may not be reproduced in whole or in part without the prior written agreement of Societe Generale Private Banking. Click here for more information.