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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

When Responsible Finance Rhymes with World Women's Day

Called International Women's Day by the United Nations or International Women's Rights Day in France, March 8 is certainly an international day that marks more than others.

Few international days are as well known, celebrated and historically marked as International Women's Day. In some countries it is even a national holiday. It was at the turn of the 19th century that this day began to be noticed, particularly at the instigation of Russian women who demanded more rights, peace and justice in the aftermath of the First World War. The United Nations set this day as 8 March in 1975. 

Gender equality and the empowerment of women became one of the sustainable development goals of the United Nations in 2015.
Progress has been made around the world towards this goal. For example, in Asia, the marriage of young girls has declined by 40% since 2000 and in Morocco, the female school enrolment rate is now over 85%(1).

Ensuring women's equal access to education, health care, decent work and representation in political and economic decision-making processes promotes sustainable economies and benefits societies. The United Nations consider that one dollar invested in programmes to improve income-generating activities for women generates seven dollars of growth.

While all countries around the world are struggling to contain the spread and consequences of the COVID-19 epidemic, lessons learned from similar circumstances show that women are singularly affected, and in many ways are harder hit. There is a risk of increased gender inequalities during and after the pandemic and a loss of decades of gains in human capital accumulation, economic empowerment and women's decision-making and action capacity(2).

In our developed economies, where the issue of girls' education is less acute, the focus is more on equal pay and equal access to positions of responsibility. Although the principle that men and women should receive equal pay for equal work has been enshrined in the European treaties since 1957, in many countries, we are still not on target.
Nevertheless, we note that the companies in which women are most highly represented have significant financial and even stock market performances(3).

 

Sources: McKinsey & Company(4)

An increasing number of socially responsible investors include among their selection criteria the indicator of the number of women in management bodies and on boards of directors.
At the same time, financial products are being developed from the criterium of gender equality in companies, such as "gender parity" ETFs(5). They are based on the index constructed by the research organisation Equileap, made up of 150 equally weighted companies from around the world with the best score in terms of gender equality.

On the occasion of Women's Rights Day, why not consider investing in this type of ETF, according to your investor profile, to support the cause of women? Your Private Banker is at your disposal for any further information.

 


(1) According to the World Bank report on education, released in 2018: http://www.worldbank.org/en/publication/wdr2018 

(2) “Diversity Wins”, Mckinsey & Company, May 2020. Difference between the probability of financial outperformance and the national industry median of the five-year average EBIT margin using the full company data set each year

(3) According to the Institut Montaigne study, released in July 2019 (French only): https://www.institutmontaigne.org/ressources/pdfs/publications/agir-pour-la-parite-performance-la-cle-note.pdf 

(4) « Genre et égalité hommes-femmes Vue d’ensemble », article by the World Bank, released on April 10, 2020: https://www.banquemondiale.org/fr/topic/gender/overview#1

(5)  ETF (Exchange Traded Funds) or tracker means a financial instrument listed on a stock exchange that allows the real time tracking of a stock market index. These funds present a risk of partial or total capital loss.

Would you like to discuss this subject further with us?

This document is of an advertising nature and has no contractual value. Its content is not intended to provide an investment service. It does not constitute investment advice or a personalised recommendation on a financial product, nor does it constitute personalised insurance advice or recommendation, nor does it constitute a solicitation of any kind, nor does it constitute legal, accounting or tax advice on the part of Société Générale Private Banking.

 

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide elements that may be useful for decision-making. The information on past performance that may be reproduced in no way guarantees future performance.

 

Before subscribing to any investment service, financial product or insurance product, the potential investor (i) must familiarise himself with all the information contained in the detailed documentation of the service or product under consideration (prospectus, regulations, articles of association, document entitled "key information for investors", term sheet, information memorandum, contractual terms and conditions, etc.), in particular that relating to the associated risks; and (ii) consult his legal and tax advisers to assess the legal consequences and tax treatment of the product or service under consideration. His private banker is also at his disposal to provide him with further information, to determine with him whether he is eligible for the envisaged product or service which may be subject to conditions, and whether it meets his needs. Consequently, no entity within Societe Generale Private Banking can be held liable for any decision taken by an investor based solely on the information contained in this document.

 

This document is confidential, intended exclusively for the person to whom it is given, and may not be communicated or made known to third parties, nor reproduced in whole or in part, without the prior written consent of Société Générale Private Banking. For further information, click here.

Claire Douchy Head of Corporate Commitments and Responsible Projects Societe Generale Private Banking France