Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - The Japanese Whale, or the Retail Shoal?

In recent years, Information Technology has become the largest single sector in the US equity market, currently accounting for 28% of market capitalisation. Moreover, a number of large companies often considered as tech stocks now sit in other sectors.
For example, Amazon, which accounts for 5% of the S&P500 index, is now classified as a Consumer Discretionary stock while Facebook (around 2.5% of the index) is included in Communications. As of end-August, many of these stocks had registered massive year-to-date (YTD) gains – Apple was up 76%, Microsoft 43%, Amazon 87%, Alphabet (Google’s holding company) up 22% and Facebook 43% – well ahead of the index which was up 8.3%. Given their size and the scale of their gains, these companies have dominated S&P500 performance this year. In fact, the equallyweighted version of the index – where the smallest stock counts for as much as Apple – was actually down 4% YTD at end-August. This means that the breadth of the market – that is, the proportion of stocks which are contributing to index gains – has deteriorated sharply this year, often a warning sign for investors.
Moreover, price gains have outstripped earnings forecasts by a substantial margin – for example, earnings-per-share (EPS) estimates for Apple’s current financial year are up by only 9% compared to 2019. This means that the bulk of this year’s performance has come through multiple expansion – the mega-caps (and hence the market as a whole) have simply become ever more expensive. As a result, US equities currently trade at 27 times this year’s EPS, a 64% premium to the median valuation over the last decade.
The month of August saw a sharp move higher for the S&P500, up another 7% during what is normally one of the quietest periods for equity trading. Normally, when equity markets are moving higher, risk aversion tends to decline. One of the tools used to gauge risk appetite is the implied volatility of options on the S&P500, as measured by the VIX index – when this index moves lower, this suggests investors are becoming more complacent and adventurous. This August however, the VIX rose as prices advanced – a most unusual state of affairs. Part of the explanation for this apparent contradiction may lie in some unusual trading patterns in options on individual stocks, in particular “call” options which give holders the right to buy a stock at an agreed price and by a fixed date. The proportion of options to sell stocks (known as “puts”) compared to calls reached multiyear lows in August as traders used options to leverage their exposure to tech stocks. Part of the buying was carried out by Japanese conglomerate SoftBank (dubbed the “Nasdaq whale”), which spent $4bn on calls recently, but this was dwarfed by a shoal of retail investors who spent almost $40bn on calls in the last four weeks – the average 4-week total paid for calls had never been above $10bn until this year. Given such heavy volume, investment banks which issued the calls have been forced to hedge their risks by purchasing the underlying stocks, thereby adding to the buying pressure.

Bottom line. The quality and strength of the mega-cap tech and internet stocks has justified their rise to pre-eminence in the market. However, this has come at the price of heavy index concentration, speculative flows and skyrocketing valuations. These factors have led us to diversify portfolios into other assets, markets and sectors to maintain balance, as outlined in our Q3 House Views. This month’s sell-off in tech only reinforces that conviction.

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Head of Investment Strategy Societe Generale Private Banking