Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - “It’s Getting Better, A Little Better All the Time”

The PMI reports are monthly surveys of many thousands of businesses worldwide, covering manufacturing and services, which provide a timely measure of activity. Respondents are asked whether business has improved or deteriorated, and the results are collated on a scale of 0 to 100 so that the 50-point level marks the dividing line between expansion and contraction in activity. Needless to say, surveys plumbed historical depths last year as the pandemic unfolded and over half of the world’s inhabitants were placed in lockdown. This year, confidence is back with a bang.

In the euro zone, the May reports delivered another upside surprise compared with consensus expectations. The composite index – which covers all sectors – reached a post-pandemic high at 56.9 points, up 3.9 compared with April. The country-level surveys for France and Germany gained 6.3 and 2.9 points respectively, which implies that periphery economies like Italy and Spain must have gained around 5 points. This is corroborated by mobility indicators which show that Italy and Spain are already back at last summer’s levels, which augurs well for strong consumer spending on goods and services over the summer months.

The pickup in confidence across the region was driven by services. Here again, France delivered the largest upside surprise as the country began to exit lockdown. On the other hand, the manufacturing survey for the euro zone came out largely unchanged – down only 0.1 points versus April. Much of this softness was concentrated in Germany where industry has been quite hard hit by supply bottlenecks, notably in semiconductors. Moreover, it should be noted that the manufacturing index is distorted by the supplier delivery times subindex, which has added around 3 points to the total. This index is telling us that delivery times are much, much longer than at the peak of the previous cycle in 2018, which means that when supply chain disruptions ease, confidence levels in industry will actually decline.

In the US, the PMI reports were extremely strong too. The manufacturing survey beat expectations at 61.5 points, up from 60.5 in April, on better sentiment on production and new orders. Here, too, respondents noted swelling backlogs due to component shortages. In services, there was a huge rebound as reopening gathered a head of steam – the index hit 70.1 points, well above the 64.4 forecast. The composite index naturally followed suit reaching 68.1 points, the highest level since the post-Great Recession recovery in 2009.

It should be noted however that Q2’s PMI surveys are likely to mark the high point of the recovery. As mentioned earlier, the index is constructed by comparing the number of respondents who see improvement with those who still see a downturn. It is not surprising that the numbers are so high at this stage in the cycle when almost everyone is seeing a post-pandemic pickup. As the recovery advances, the PMI indices are likely to revert lower, as has already happened in China – the high point in their manufacturing index came last November, since when it has eased back to 54.7 points, well below the current levels in the US and the euro zone.

Bottom line. May’s PMI surveys serve to reinforce conviction in our scenario of synchronised global recovery in the second half of 2021. Moreover, inflation fears have begun to subside – a bit earlier than we expected – which has enabled bond markets to regain some of their recent lost ground. In this context, we remain convinced that equities are the most attractive asset class and we reiterate our preference for more cyclically sensitive markets like the euro zone and the UK.

Read full article

Head of Investment Strategy Societe Generale Private Banking