Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking ? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data ?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim ?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - Frankfurt, Rome and Brussels – a tale of three cities

This week’s first estimate for Q1 GDP growth in the euro zone coincided with a downgrade of Italian debt by the Fitch rating agency. These publications brought the scale of the region’s problems into stark focus just as the European Central Bank (ECB) held its regular meeting. What can the ECB do, and what will it mean for Italian bonds?

Euro zone GDP shrank a non-annualised -3.8% in the first quarter, much weaker than the -1.2% registered in the US economy over the same period. Moreover, the second quarter is set to be much weaker, given that lockdowns only commenced in late Q1 – ECB President Lagarde fears the decline could reach -15% and that the economy won’t reach its “new normal” until next year. At its meeting in Frankfurt yesterday, the ECB kept its rates and asset purchases unchanged and instead focused on ensuring the banking system will have adequate liquidity. To that end, the ECB expanded its programme of lending to banks at ultra-low rates. For example, it cut the rates available for its Targeted Longer-Term Refinancing Operations to up to -1.0% for banks that keep the size of their loan book unchanged. This makes sense – banks provide 80% of financing needs for businesses in Europe versus 19% in the US. The ECB disappointed investors by not increasing the size of March’s Pandemic Emergency Purchase Programme (PEPP). This shouldn’t have come as a surprise – it has only bought around €120bn so far out of the planned €750bn total so there was no urgency to act. However, investors worry that the ECB has been much less proactive than the US Federal Reserve (Fed) – the ECB’s total balance sheet has increased by €655bn since end-February while the Fed’s is up $2,497bn over the same period. The ECB did provide some reassurance by saying it is “fully prepared” to increase the PEPP and to “adjust its composition, by as much as necessary and for as long as needed”. And Mme Lagarde also left the door open to buying “fallen angel” bonds (i.e., issues which have recently lost their investment-grade rating), an option which could prove of critical help to countries like Italy. This week, Fitch’s downgrade took Italian debt to just one notch above high yield or speculative grade. With the other two major rating agencies – S&P and Moody’s – having reaffirmed Rome’s rating last week, there is little risk of it losing investment grade status for now. Nonetheless, today’s recession is again calling the sustainability of Italy’s finances into question. Nominal GDP growth has fluctuated between 0.6% and 3.0% since the end of the euro zone crisis, as has the average cost of servicing its debt as a percentage of GDP (see left-hand chart). This has enabled Italy to keep its debt to GDP ratio rather stable. However, the IMF Fiscal Monitor now sees Italy’s debt to GDP ratio reaching 155.5% this year, up from 134% in 2019. Although Italy has successfully kept up a primary budget surplus (i.e., a government’s income minus its spending but before debt service) in recent years, it will disappear in 2020, given the expected collapse in tax revenue and dramatic increase in fiscal spending. While the ECB’s purchases have been skewed recently to favour Italian bonds (see right-hand chart), this has not been sufficient to return yield spreads to end-2019 levels. Given the scale of the crisis, Rome needs more help – according to Christine Lagarde, an “ambitious and co-ordinated [euro zone] fiscal stance is critical”. In that respect, the failure of the European Council meeting organised by Brussels last week to approve a common recovery fund is problematic – arguably, it is in times like these that the EU should show most solidarity for its weakest members.

Bottom line. The history of the European Union is littered with examples of leaps forward only being achieved at the last possible minute. Recent statements from European Commission head Ursula von der Leyen and Angela Merkel raise some hope that the Gordian Knot preventing joint support for Italy and Spain might at last be cut. Until that time however, Italian yields spreads over German Bunds are likely to remain uncomfortably high.

Read full article​​​​​​​

Head of Investment Strategy Societe Generale Private Banking