Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Mudam: a shining citadel of contemporary art

Built on the ruins of Fort Thüngen, an old fortress designed by Vauban, the museum of contemporary art is a blend of the new and the old with its enclosing walls and light Burgundy stones.

Can you tell us about how the Mudam came about?

The idea of setting up a museum of contemporary art in Luxembourg dates back to the 1980s, which was a period of great change. The Luxembourg government wanted to transform the country, which had once flourished through the steel industry, into a financial capital but also into a cultural hub. The original plans revolved around creating a modern art museum before eventually evolving into the concept of a contemporary art museum.

An extraordinary architect, Ieoh Ming Pei, was chosen to create this museum.

Indeed! Pei’s previous projects had fascinated the general public, who were very interested in the idea of creating a European “trilogy” of museums, consisting of the German Historical Museum in Berlin, the Louvre Pyramid in Paris, and the Mudam in Luxembourg. The history of this location played a fundamental role in Pei’s planning. The location of the museum on the Kirchberg is unique, as it literally stands on the ruins of the ancient fortress, Fort Thüngen. The volumes are thus simultaneously both modern and old, giving pride of place to both angles and curves. Light—also very important to Pei—floods the interior of the building through large panels and windows. It is also reflected by the light Burgundy stone walls. From the outside, the building looks like a fortress, but from inside it is an open, bright and very airy space.

How would you describe the museum’s collection?

Two parts make up our collection. We have numerous works by artists recognised across the international arts scene and in addition we have become the reference museum space for contemporary art created by Luxembourg artists, whose most important works we are ready to invest in. The collection brings together more than 750 pieces, and counting. We acquire new works every year, across all mediums, and more than 50 of these have also been commissioned because they resonate specifically with the space. The collection is truly a reflection of modernity and of questions being raised in the 21st century on issues such as identity, queer (or altersexual) culture, colonialism, and so on.

Do you collect digital art?

This is a question that is much discussed by most contemporary art museums these days. We have already put a significant emphasis on photography and cinema, and we feel it is important to make sure digital as well as virtual and augmented reality art is represented. Next year, we will be presenting works by Ho Tzu Nyen, a very technologically advanced Singaporean artist. Through such work, we are able to offer the public new narratives which are essential to meeting the expectations of younger generations.

The huge windows of the museum allow natural light to enter and highlight the exhibited works.

Beyond disseminating art, what are the responsibilities of museums towards the public and the communities of which they are a part?

The museum is considered a protected space in which people can come together and freely discuss any subject, at a time when society can be very polarised through social media. As a museum, we thus need to create a space where people can meet, gather and connect. Museums do indeed play an important role in the way stories are told, perceived and discussed. We are keen to keep up with trends that emerge over the short term, while maintaining sufficient distance from them to offer an overall perspective. We also need to connect with our social environment: one of the most important roles of art is to reflect society as a whole. Luxembourg is the home to large Italian and Portuguese communities and we want to take this more into account in our approach as a museum.

The museum offers contemporary paintings, such as that of Peter Halley, influenced by minimalism.

Is sustainability and the environment a subject that museums should also address?

Certainly! This is another big challenge we have to confront. This building was constructed in the late 1990s, when climate change was not really a priority. Glass is a material that is very present in its construction, which implies a significant need for heating during the cold season and for cooling during the summers, which are increasingly hot. We therefore need to explore new technologies that allow the glass to turn into solar panels or darken depending on sunlight levels. Beyond the building itself, we must ask ourselves about other subjects such as transport and travel: do we really need to transport works of art around the world and should we perhaps consider changing how our selection of work occurs, so we can operate more responsibly? To remain an international institution, which we want, we could consider, for example, inviting artists from Asia to work here and create works that would remain in the collection. This would significantly reduce the impact of transportation on the environment. Packaging materials could also be reused and/or made from recycled materials.

What about the exhibition programme and other news?

Currently we are exhibiting the great contemporary American painter Peter Halley (until October 15th), as well as Dayanita Singh (until September 10th), a major photographer and artist from India. Many public performance works will also be shown towards the end of the year. Digital art will be in the spotlight next year with an exhibition on the cyber-feminism of the 1960s and 1970s, as well as Agnieszka Kurant, a Polish artist who is very engaged in new technologies. And we also plan to offer meetings and festive gatherings in parallel with this programme!

Interview by Laurent Issaurat

Head of Art Banking Services, Societe Generale Private Banking.