Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


All aboard for Europe

The Landwasser Viaduct, the highlight of the Bernina Express route, has been a UNESCO World Heritage Site since 2008.

In our sometimes nomadic era, with many concerned about reducing their carbon footprint against a backdrop of climate change, swapping your plane ticket for a train ticket can be the most respectful choice for the planet you can make. The train, which can produce up to 80 times less CO2 than a plane and up to 50 times less than the car, is at the forefront of eco-responsible long-haul transport. The duration of a journey is no longer seen as an inconvenience but rather as an integral component of the experience itself. It is all about rediscovering the enjoyment of slow travel, and surrendering to the pleasures of contemplation and reflection, especially since Europe has some of the most scenic railway routes in the world.

The Jacobite Steam Train has linked Fort William to Mallaig in Scotland since 1984.
Traversing the grandiose landscapes of the Highlands, the Scottish steam train and the Glenfinnan viaduct served as sets for the  Harry Potter film saga, making them world-famous.
The Bernina Express panorama train crosses the Swiss Alps from north to south through no less than 55 tunnels and over 196 bridges.

Where no road ventures...

Rail is like a fabulous hyphen linking the trendiest districts of big cities to the most remote and wildest of landscapes, where it is indeed sometimes the only means of travel available. The European rail network has certainly come a long way since the invention of the “devil’s machine” in the 19th century! More than 260,000km of railways criss-cross every corner of the old continent, from climbing epic mountains to snaking along the water’s edge of its magnificent coastlines. This sprawling network, an infinite combination of routes and invitations to adventure, carries the traveller off on an unparalleled escape from the everyday. It is this contrast, this change of scenery, this total change of terrain that we experience along the West Highland Line, the legendary route between Glasgow and Mallaig that sets off across the Scottish highlands, flirting with the deepest loch and Scotland’s highest peak. It certainly was a task to master the valleys, rivers and mountains, taking both patience and engineering prowess to navigate a way through this hostile wilderness.

Travel back in time

10:15 a.m., at Fort William station, the Jacobite Steam Train bellows white smoke and finally sets off. With a more than substantial Scottish breakfast warming the stomach, we take our seats in a vintage-styled carriage with flowery-patterned armchairs, retro lamps and tartan curtains. We are ready to savour one of the most beautiful rail routes in Europe, the final section of the West Highland Line, which comes to an end at the sea in the small, remote port of Mallaig. The promise? A window upon nature at its most dramatic, coupled with more than a whiff of history still alive today.

Magic mountain hop

Nose pressed to the windows, the magic of rail lets you take in the panorama around you, amassing new perspectives with the rhythm of the journey. Ruined castles, magnificent in their solitude, loom over the slate-grey waters of the lochs. Contrasting are the bright colours of the moors, with peat bogs as far as the eye can see, and the deep green mystery of the pine forests... There is certainly no doubt we are crossing the fabled Highlands. If you are lucky, you can even see the silhouettes of red deer against the horizon. And when we approach the iconic curve of the Glenfinnan viaduct, a railway masterpiece that the Hogwarts Express takes to journey to the school of wizards in the saga Harry Potter, this reminder of the stunning tracking shot on Loch Shiel leaves you speechless. The imagination literally flies away! Similarly, the Glacier Express catapults us high into the epic landscapes of the Swiss mountains. Sharp peaks, glaciers, plunging gorges, crystalline lakes, fairytale chalets... Between Zermatt and Saint-Moritz, the “slowest express train in the world” offers a breathtaking, panoramic view from the large windows and glazed roofs of its carriages. Invigorating!

Between two trains

There is nothing like a rail journey to evoke la dolce vita of the Ligurian coast, a short journey that is nonetheless punctuated by 51 tunnels and 23 bridges between Sestri Levante and La Spezia, where irresistible villages splashed with colours of the Cinque Terre cling precariously, above the Big Blue below. We had to wait until the end of the 19th century for the railway to open up such jewels to the world, so isolated was this little paradise of green and blue. Today, this is still the best way to visit, as each village has its own station. Each stop brings the promise of delicious strolls through an improbable tangle of colourful houses, swimming, ice cream breaks and hikes in the heady scents of the maquis. Leave the car behind, for you can jump from train to train and simply explore on foot!

Manarola station provides access to the famous village of colourful houses set on the cliff overlooking the sea, typical of the Cinque Terre.

A world on rails

No matter the destination, could the true adventure actually be found on-board? Each and every journey by train is a unique experience, a bubble floating out of time. Yet in the hushed cocoon of the Jacobite Steam Train life is throbbing still. On the West Highland Line, we travel in the company both of hikers and the numerous fans of Harry Potter. The enthusiasm is palpable and conversation on all manner of subjects starts easily. Time passes quickly, so distracted are we. Little moments of life, memories for a life-time secured even before arriving at our destination. And then there is the magic of the night-trains that travel the same route... Ecological and lively, the itinerant world-on-wheels has a full head of steam once again. Sheltered from the hustle and bustle of the world, we work there, we eat there, we play there, we read there, we listen to music, we meet new people, and we also sleep and dream. We can already imagine having dinner in London, climbing aboard the Caledonian Sleeper, falling asleep in a cosy berth and waking up in the early morning in the kingdom of whiskey, in Edinburgh, Glasgow, Fort William, Aberdeen or Inverness. Change of scenery guaranteed without ever having seen the time pass. Because beyond the landscape passing by outside, the scenery within the carriage is itself in endless transformation •

The Jacobite Steam Train is one of the last regularly running steam trains in Britain.
The windows of the Bernina Express open onto the Swiss Alps, offering breathtaking views.

Natasha Penot

Natasha Penot is the author of many travel guides and articles on tourism.
She has been travelling around Europe for over twenty years, from the Iberian Peninsula to Scandinavia.

Five unique train journeys

1 - Going for the summit

In Zermatt, Switzerland, the Gornergrat Bahn has been the highest open-air rack railway in the world since 1898. A short and steep ascent (9km in 30 minutes), punctuated by breathtaking views of the Monte Rosa glaciers, takes you to the summit of Gornergrat (3,089m). From here, the panorama sweep takes in 29 peaks over 4000m!

2 - Cross the sea on a floating train

After rolling along the Italian “boot” from Rome, the night train Intercity Notte stops at Villa San Giovanni, in Calabria… where it then boards a ferry for Sicily! At dawn, the staff are hard at work aligning the rails of the station with the rails of the boat. It is a railway curiosity not to be missed before crossing the Strait of Messina.

3 - Discover a giant work of land art

In Portugal, from Porto to Pocinho, the Douro train rolls through the vines of the almost unreal landscapes of the UNESCO registered, and oldest vineyard in the world. The hills, divided up into small vine-terraces, tumble towards the winding Douro River below. A superb view and the opportunity to taste the legendary Port and Douro wines.

4 - Immerse yourself in a noir novel

To relive the golden age of train travel, the Venice Simplon-Orient-Express, which has linked Paris to Istanbul since 1883, offers the ultimate experience! Between crystal and polished wood, the luxury of Pullman wagons transports you into the intrigue of the Murder on the Orient Express, the famous novel by Agatha Christie.

5 - Tackle the steepest line in Europe

From the village of Flåm, nestled on a arm of the longest fjord in Europe, the Flåmsbana sends you 20 km and in barely an hour to Myrdale station, perched at 866m above sea level. Truly a veritable distillation of invigorating Norwegian landscapes: forests, rivers, waterfalls and snow-capped mountains!