Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address:

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address:

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address :

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  


The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09


The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02

The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to and for customers residing in Italy at

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

Clients may also contact the Swiss Banking Ombudsman:


Kent: a very English vintage

The beach huts of Herne Bay are a unique draw for this charming town in north-east Kent.

"Kent is closer than you think to Champagne region", the waiter told me with a smile in a London restaurant a few years ago while serving me a glass of Chapel Down. One thing quickly became clear: the sparkling wine of this British estate compared very favourably with certain sparkling white wines produced on the other side of the Channel. What was then an exception has become a real trend: driven by the desire to “consume local”, English wines are now popular across the UK, and feature prominently on the menus of many bars and restaurants. It is one of the sometimes hidden secrets of southern England. Already renowned for its seaside resorts, cliffs and postcard-like countryside, the region also now has a thriving viticulture sector. With a view that would have seemed surreal just a few decades ago, across the soft green landscapes of Surrey, Kent and Sussex, the undulations of the English countryside now welcome row upon row of grape vines. The number of hectares planted with vines has more than doubled over the last decade, and the region now lives a good part of the year in tune with the rhythms of the harvest and the bottling of red, white and above all sparkling wine.

 Wine from the Garden of England

It is in the extreme south-east of the country, in the county of Kent, that a large part of the production is concentrated. Renowned for its castles and gardens, this rural area, between the Channel and the Thames, is nicknamed “The Garden of England”.

On landscapes that have long been renowned for orchards and hops, viticulture has now established itself with the benefit of an unprecedented ally:  climate change. “The south of England is experiencing warmer summers, milder winters and more hours of sunshine than in the past,” says Jo Smith, a local wine tourism specialist. This change has now made it possible to cultivate the grape varieties more generally found on the continent to make sparkling wines, which fi nd favourable conditions in Kent.

The Stour crosses Canterbury as several canals which are an integral part of the city’s history.
The Biddenden vineyard is located in the heart of Kent. It has been owned by the Barnes family since 1969.
The magnificent stained glass windows of Canterbury Cathedral date from the 12th and 13th centuries.
Reds, rosés, whites, sparkling wines... The Kent vineyards offer a wide variety of wines that are highly appreciated across Europe.

 Little bubbles of success

Whether we call them effervescent or sparkling wines - the most commonly used name - “sparkling whites” have found their place alongside Italian Proseccos and French champagnes in wine dealers far and wide. Such is the success of English wine, even the big houses in Reims are becoming increasingly interested. After Vranken-Pommery, which planted its first vines in Hampshire, Taittinger joined forces with a British wine importer to create the Evremond estate in Kent. The first bubbles produced by this Franco-British collaboration are expected soon...

An hour by train from London, the county of Kent offers an amazing variety of experiences.

 Cliffs can be useful

Local viticulture also owes its success to another unexpected ally: the White Cliffs of Dover. A regional landmark, they are the most visible aspect of a chalky soil that is geologically very close to that of Champagne, and favourable to the development of certain varieties of grapes. In Dover, they rise to heights of over 110 metres, facing their counterparts in the distance over at Cap Blanc-Nez, on the French side of the Channel. Seen from the sea, they follow the line of the horizon in a smooth and rugged bar. Around Folkestone, the cliffs welcome passengers arriving from deep below the Channel Tunnel. At their feet stretch long sandy beaches leading to seaside resorts where Londoners come at the weekends to tread the boardwalks, enjoy the sea air and sample servings of local fish and chips. Some places cultivate their slightly old-fashioned charm. Others have undergone somewhat of a revival, such as Margate, on the Thames side of the county, which today appeals to young city dwellers and houses the Turner Contemporary Modern Art museum, named after the painter William Turner, who spent part of his childhood here. Not far away, Whitstable, renowned for its oysters and nicknamed “the Pearl of Kent”, also attracts a connoisseur crowd.

No less than twelve grape varieties are grown in the Biddenden vineyard, which extends over more than nine hectares.
Rising 110 metres above the English Channel, the White Cliffs of Dover are one of Great Britain’s most celebrated landmarks.

 Unmissable Canterbury

And culture lovers need not feel left out. Together with the castles of Dover, Leeds and Rochester, Kent has no shortage of buildings whose stones tell the tale of the country’s history since the Norman Conquest. And of course not forgetting Deal Castle, facing the sea in the far east of the county, an astonishing defensive building more than 300 metres across.

Above all, the region keeps Canterbury close to its heart. This key tourist resort is famous for its unique, world-famous UNESCO World Heritage List cathedral, as remarkable for the intricate stonework of its towers as for a history that is inseparable from that of the country. The lively university city is crossed by the Stour River that lends itself to discovery by punting in flat-bottomed boats. Sliding silently along through the water, by medieval buildings, you feel far from the vineyards, the cliffs of Dover, London (although just one hour away by train) and the Continent. This unique county of southern England certainly offers an astonishing diversity of experiences. All good reasons to raise a glass of bubbly in a toast to the beauty of Kent!


Olivier Cirendini
A journalist and freelance photographer specialising in tourism and travel,
Olivier Cirendini both reports for the press and writes in many travel guides.
While wondering about this most particular of activities, tourism...

Five essentials

1 - Discover the vineyards at harvest time

In Kent, the harvest usually takes place between the last week of September-a little earlier if the summer has been scorching!-and the first two weeks of October. Be aware, however, that the staff at the estates are very busy then, and therefore less available.

2 - Open to novelty

Young British winemakers are open to many new and innovative trends. An open mind is essential. Bringing together eight estates in Kent, including some of the most renowned, Wine Garden of England organises discovery tours, with tastings and meetings with winegrowers.

3 - Revise a little history of the country

Castles, Anglican religious history, relations with France and the continent... The south of England has been at the forefront of many historic events, and brings visitors an opportunity to learn more about the country’s history.

4 - Adapt to all experiences

A day to taste some bubbly in the vineyard (dress code: casual chic), another on the cliffs taking in the sea air (hat, boots and warm clothes), a cultural outing, a boat trip, a walk on the beach or even a swim in the English Channel or the North Sea, make sure you take the right outfit for the right occasion.

5 - Investigate all travel options

Kent extends from Dover to London and can be reached by boat, high-speed train, ferry and Eurostar, depending on where you’re coming from. Study the map carefully!