Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Is mitigating climate change still possible? - Deciphering the third IPCC's Report on climat change

On 4 April 2022, the Intergovernmental Panel on Climate Change (IPCC) released its third instalment of its latest assessment report on climate change. In August 2021, the first instalment of the assessment report painted an alarming portrait of the current state of climate change and its impact on our planet. It showed that although human-induced global warming has already had an irreversible impact on biodiversity, the rise in temperatures could still be limited to 2°C by taking steps to promote carbon neutrality. Building on these findings, the second instalment of the report published in February 2022 went even further by assessing the impact of climate change on ecosystems, biodiversity and human communities while stressing the importance of making an ecological transition that takes social concerns into account. In the third instalment of the report, the IPCC assessed present and past emissions and proposed solutions that could halve our greenhouse gas (GHG) emissions by 2030. This is the first in-depth analysis by the IPCC of the way that our behaviour, choices and consumer habits can help mitigate climate change. The message is encouraging, for this goal is within reach. But it means accelerating climate change policy implementation so that emissions peak by 2025.

What has the situation been like over the last decade (2010–2019)?

Total net GHG emissions consistently increased over the period from 2010 to 2019. Average annual emissions even hit their highest level since 1850. The industrial, energy and agricultural sectors(1) are responsible for 80% of GHG emissions. Worldwide, households with income in the top 10% contribute more than a third of global GHG emissions. In contrast, households with income in the bottom 50% are responsible for only 15% of GHG emissions. However, on a more positive note, eradicating extreme poverty and providing decent living standards in low-emitting countries can still be achieved from a climate standpoint. In fact, the onus is on developed countries to carry out the ecological transition. All of the countries that signed the Paris Agreement made a commitment to limiting the global temperature increase. But the IPCC claims these commitments fall short of achieving carbon neutrality by 2050.

repartition total net GHG emissions in 2019

What are the mitigation measures?

The cost of inaction is higher than implementing adaptation and mitigation measures. The global cost of limiting warming to 2°C over the 21st century is lower than the global economic benefits of reducing warming”(2). The IPCC lists a number of solutions that cost less than USD 100 per tonne of CO2 equivalent and could cut global emissions in half by 2030 through renewable energy initiatives (solar power, wind power, etc.). The table below presents mitigation measures in key sectors for the transition.


  • Energy    

- Limit our dependence on fossil fuels: stop building new infrastructure and end subsidies.
- Transition to zero-carbon energy sources such as renewable energy. Technological advances have significantly reduced the cost since 2010. 
- Keep investing in methods for eliminating or capturing carbon dioxide (carbon dioxide removal or CDR). These technologies will allow us to offset residual emissions.

  • Industry    

It is possible for industry to achieve carbon neutrality, but that requires coordinated action throughout the value chain to promote mitigation options: 
- Demand management 
- Energy and materials efficiency 
- Circular economy
- Transformation of manufacturing processes

  • Buildings    

During the construction phase, low-emission materials can be used, while in the use phases renewable energy and systems for recycling and reusing materials can be integrated.
Afterwards, continuing to work on building insulation remains a possibility.

  • Transport    

The use of electric vehicles, biofuels and hydrogen not only helps mitigate GHG emissions, it also contributes to improving air quality and increasing equitable access to transportation services.


To limit the increase in global temperatures to 1.5°C, we must also change our behaviours. Individuals can implement several mitigation options such as choosing a mostly plant-based diet, minimizing waste, encouraging clean transportation methods (cycling, walking, etc.) and avoiding long-haul flights. Implementing these strategies worldwide could lead to a 40% to 70% reduction in global GHG emissions by 2050. Governments have a major role to play in this process by offering subsidies, support plans or well-thought-out urban development plans to limit the use of high-pollution transportation methods and encourage people to renovate their homes to make them more environmentally friendly.

These actions help us mitigate and adapt to climate change and are critical for achieving the UN's Sustainable Development Goals (SDG) Transition must be just. Although some jobs are likely to disappear, the energy transition could create more possibilities for developing skills and creating new job opportunities in some sectors.

What role do financial stakeholders have to play?

Despite the trend, financial flows to help mitigate climate change are not high enough to achieve our goal. Between 2020 and 2030, the amount of money invested each year to achieve the Paris Agreement's 1.5°C to 2°C target should be three to six times higher than current levels. There is enough capital and liquidity in the world to close the gaps in investment, but obstacles to redirecting capital to climate action still exist. At Societe Generale Private Banking, we believe that all sectors must take part in the just transition. This is especially true for businesses in high climate-impact sectors. As responsible stakeholders, our management companies SG 29 Haussmann and SGPWM are determined to help these businesses implement their decarbonisation strategy and promote responsible practices that factor in the challenges to making a just transition.


SG 29 Haussmann and Societe Generale Private Wealth Management (SGPWM) have committed to achieving carbon neutrality by 2050. They became signatories to the
UN Principles for Responsible Investment (UNPRI) in 2020 and the Net Zero Asset Managers initiative in 2022.

“Our climate is our future. Our future is in our hands” (Source: IPCC)

 

 


(1) AFOLU: Agriculture, Forestry and Other Land Use

(2) "Mitigation options costing USD100 tCO2-eq–1 or less could reduce global GHG emissions by at least half the 2019 level by 2030 (high confidence). Global GDP continues to grow in modelled pathways but, without accounting for the economic benefits of mitigation action from avoided damages from climate change nor from reduced adaptation costs, it is a few percent lower in 2050 compared to pathways without mitigation beyond current policies. The global economic benefit of limiting warming to 2°C is reported to exceed the cost of mitigation in most of the assessed literature."
Source: https://www.ipcc.ch/report/ar6/wg3/resources/spm-headline-statements/ 

 


See the IPPC's video on the report: https://www.ipcc.ch/report/ar6/wg3/resources/presentations-and-multimedia YouTube link

Source: IPCC, 2022: Summary for Policymakers. In: Climate Change 2022: Mitigation of Climate Change. Contribution of Working Group III to the Sixth Assessment Report of the Intergovernmental Panel on Climate Change [P.R. Shukla, J. Skea, R. Slade, A. Al Khourdajie, R. van Diemen, D. McCollum, M. Pathak, S. Some, P. Vyas, R. Fradera, M. Belkacemi, A. Hasija, G. Lisboa, S. Luz, J. Malley, (eds.)]. Cambridge University Press, Cambridge, UK and New York, NY, USA. doi: 10.1017/9781009157926.001