Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Covid-19 – The Policy Response

According to our economists’ latest projections, the euro zone economy should see a fall of -0.7% in its GDP this year.

If the pandemic comes under control by June as is currently expected, the second half of 2020 should see a return to more normal levels of activity, accelerating into 2021 when our economists expect growth to reach 1.2%. The speed and scale of recovery is dependent on three main factors – a successful public health policy of containment, properly functioning financial and interbank markets and, finally, government support for businesses, artisans and households. In terms of the public health response, the World Health Organisation is calling for testing for Covid-19 to be ramped up. Further, many medical researchers have concluded that the quicker shutdowns are in place, the quicker the spread of infection can be slowed. This suggests that many countries may have to push through more draconian measures, meaning that the economic impact is likely to grow further. The response from central banks has been unprecedented in its scale and speed. Yesterday alone saw rate cuts in Taiwan, Indonesia, South Africa and the United Kingdom – the Bank of England cut rates by 15 basis points to 0.1%, the lowest level in its 326-year history. The BoE also boosted its asset purchase programme by £200bn to £645bn. Late on Wednesday evening, the European Central bank held an extraordinary meeting and decided to create a new asset purchase plan totalling €750bn, to be deployed until at least the end of 2020. This comes in addition to the ECB’s existing programmes (which should total around €320bn for the remainder of this year), meaning a 40% increase in its total holdings. The US Federal Reserve has also been active this week, launching a support programme for the commercial paper market (short-term corporate borrowing instruments totalling $1tn) to ensure continued access to liquidity for companies. The Fed also relaunched its Money Market Mutual Fund Liquidity Facility, last used during the 2007-2009 crisis, to ensure that funds would be able to meet requests for cash. And yesterday, the Fed opened swap lines with nine more central banks (including Brazil, South Korea and Australia), to ensure ready access to cheap dollars across the globe. This comes in reaction to signs of a dollar shortage for global businesses, which had pushed the greenback up 15.7% year-to-date against an index of emerging currencies by this Wednesday. Since the Fed acted, the dollar has eased lower by around 1%. Central bank policy is deployed to keep the financial and interbank markets functioning. However, it will do little to help businesses and households in the short term. This is where government policy comes in. In recent days, a dizzying series of announcements from authorities has unfolded. Massive programmes of loan guarantees for businesses and direct support for companies and families have been introduced. In the euro zone, these amount to some 8.5% of GDP while London’s support packages could reach 15% of the UK economy. In the US, the Republican party yesterday unveiled a $1tn fiscal stimulus plan (around 5% of GDP) which includes $1,200 payments to adults and $500 for every child to help with meeting essential needs.

Bottom line. The combined effect of the stimulus on offer has enabled markets to stabilise since mid-week, with global equities rising yesterday while government bond yields fell. However, the expected increase in new Covid-19 cases is likely to spark new restrictions and shutdowns on economies. Although this in turn is likely to be met with further easing measures by central banks and governments, markets are likely to remain volatile and a very defensive stance remains advisable.

Read full article.

Head of Investment Strategy Societe Generale Private Banking