Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Focus on european elections

2024 is a busy year for elections with nearly half the world's population heading for the urns in more than 60 countries, including Russia, India, probably the United Kingdom and, of course, the United States. Meanwhile, we also have European elections from June 6 to 9. Often overlooked, these elections will nevertheless be important for the EU, given all the burning issues awaiting the new Parliament and European Commission.

European elections matter more than one may think. Every 5 years, citizens of the 27 EU member states – for the first time without British citizens – elect their members of the European Parliament (EP). The EP is the EU's only democratically elected body and has seen its power expand over time. The parliament now adopts European laws and the EU budget jointly with the EU Council and elects (and dismisses if necessary) the European Commission. But despite these expanded powers, the turn-out ratio has remained low, with a meagre 50.7% in 2019.

A fragmentation likely to continue. Currently, three main groups constitute the parliamentary majority: the centre-right European People's Party (EPP), the centre-left Progressive Alliance of Socialists and Democrats (S&D) and the liberals Renew. Together they command a majority of more than 60 in the 705-seat chamber. The anti-establishment parties ID (far right) and ECR (anti-federalist right) have around 18% of seats. The Left and the Greens have 5% and 10%, respectively. Such fragmentation in parliament is mirrored in the EU Council. In 2014, 24 of 28 heads of state belonged to either the EPP or S&D. Now the figure is around half. And there is little sign the upcoming elections will do anything to change this. Polls suggest the big losers are likely to be Renew (losing around 3% share of seats) and the Greens (-4%) with the winners being the euro-sceptic and anti-establishment ID and ECR (+4%) and independents (+5%, including Hungary's Fidesz which was suspended from the EPP). These elections should thus show a modest shift to the right of the EP.

Expect little change in the balance of power. For one thing, the EPP, S&D and RE look set to retain their majority, albeit cut to around 35. This will intensify the need for compromise and could lead to drawn-out horse-trading or political deadlock.  Anti-establishment parties are likely to increase their representation from 18% to 23% of seats, 23% to 27% if one includes the Eurosceptic left, boosting their blocking power. However, this will remain marginal: only whenever the mainstream parties fail to reach a compromise. What is more, most of these parties have softened their anti-European positions, opposing greater integration but no longer advocating exit from the EU (with a few exceptions).

Hot issues on the horizon. Once the new Commission is in place, by end-2024 or early 2025, it will find some hot topics in its in-tray: reforming budget rules to shore up public finances, completing banking and capital markets unions, renewing the Green Deal and possibly the European recovery plan, reforming European institutions (notably in preparation for Ukraine's accession) and, finally, coming up with a plan for strategic autonomy to make the EU more independent in defence, energy or technology.

In the highlights of the week, we chose to talk about Inflation data in the United States as well as in the Eurozone

  • The core personal consumption deflator (PCE) - the Fed's preferred inflation index - came out in line with market expectations for January, at 0.4% month-on-month after 0.1%, falling slightly from 2.9% y/y to 2.8%. Overall, January's PCE price index confirms that inflation excluding services has accelerated markedly, leading to a reassessment of the timing of market rate cuts. A large part of this increase is due to unusually strong seasonal effects for January. Nevertheless, the disinflation process is continuing, even if it is proving slower than the markets had initially hoped.

  • Meanwhile, European inflation came in slightly higher than expected in February, at 2.6% year-over-year vs. 2.5% expected by the market. Core inflation also surprised the markets, at 3.1% yoy versus expectations of 2.9%. This upward surprise was moslty due to still high services inflation (easing modestly from 4% yoy to 3.9%) economic activity being more resilient than anticipated. Thus, as in the United States, the downward trend in inflation is confirmed, albeit at a slower pace than initially expected.

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