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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - A long last mile

January's figures for US inflation, including a bump in the services ex-rents component, suggest price pressures are still too hot for comfort for the Federal Reserve (Fed). What is more, January's activity and jobs figures show the economy is still in good shape. All of which confirms our scenario of a soft landing for both the economy and inflation and a gradual rate cuts cycle.

Services buck the trend on inflation. January’s inflation figures broke with the recent string of positive surprises, up by 0.3% on the month (rather than the 0.2% consensus estimate), which put year-over-year inflation at 3.1%. The main culprit was core inflation, up 0.4% on the month compared to 0.3% expected, leaving its year-over-year rate stable at 3.9% (chart 1). And the main driver of this was services inflation, which continues to bowl along a pace incompatible with the Fed’s 2% target. In part, this was due to housing costs (33% of the CPI) which are still rising faster than their pre-Covid average and will take a while to get back to normal given the way the index is designed. But the sting in the tail was non-rent services inflation, which had been heading toward normal but jumped back to its 2022 average month-on-month pace in January. It is one of the components most closely watched by the Fed, given its rigidity and sensitivity to monetary policy. These US figures do not alter our scenario for inflation, which we still think will continue to ease in 2024 but do confirm this will be a lengthy process.

Economic activity remains resilient. While the pace of disinflation has slowed, the pace of economic activity remains resilient. After ending the year with strong growth (4% in volume), retail sales fell by 0.8% over the month. However, this decline mainly reflects the vagaries of the weather in January. January's various survey and employment data still suggest that economic activity will remain buoyant in the first quarter of 2024. For the year, the US economy should post resilient growth, still underpinned by real growth in household incomes and firm investment growth, given the easing of financial conditions and a still expansionary fiscal policy in 2024.

Rates to fall gradually from late spring. Buoyant activity and January's negative surprise on inflation led markets to reassess their expectations for the Fed’s rate cuts (chart 2). A March cut was broadly ruled out following the Fed January meeting and the chance of a rate cut at the May meeting was since significantly scaled back. Similarly, money markets had been expecting 6 cuts in 2024 but following January's data trimmed this back to 4, closer to our scenario of rate cuts starting in late Q2. In a scenario of persistently strong growth, with gradual disinflation of service prices and after two years of inflation above its 2% target, we think the Fed will keep its policy rate at 5.5% for the next few months and tread cautiously when it comes to starting its rate-cutting cycle.
 
In the highlights of the week, we chose to talk about British growth and inflation figures as well as the Swiss inflation figures
 

  • Activity and inflation data show a UK economy close to stagflation. On the one hand, Q4-23 GDP contracted by 0.3% quarter-on-quarter (versus -0.1% expected by consensus), essentially reflecting weak household consumption. With GDP having contracted in Q3-23, the British economy is now in technical recession. On the other hand, inflation continues to only slow gradually, with headline and core inflation stable at 4% and 5.1% on a year-over-year basis in January. All in all, while these figures complicate the Bank of England's task, it is likely to maintain its key rate at 5.25% over the next few meetings, with the emphasis on keeping inflation under control. We expect the Bank of England's rate-cutting cycle to come into the second half of the year.

  • Unlike in the major developed economies, inflation in Switzerland is already below the Swiss National Bank's target. Indeed, disinflation has continued more rapidly than consensus expected, with total and core inflation for January coming in at 1.3% year-on-year. With this pleasant surprise, the Swiss Central Bank may be in a position to be amongst the first of the developed economies’ central banks to cut rates this year.

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