Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Looking back on 2023: markets rallied on the back of lower inflation with limited impact on growth

Resilient economic activity, easing inflation and expectations of a pivot in monetary policy enabled the main asset classes to end the year on a particularly favourable note.

Resilient developed economies – especially the United States. Analysts were surprised by how well growth held up in 2023. In fact, despite continued monetary tightening and banking-sector turbulence in the first quarter, the major economies posted positive growth for the year. Activity in the United States proved especially solid thanks to robust consumer spending and a return to accommodating fiscal policy. Europe held firm as well but struggled more, posting muted growth for the year, boosted by Spain and Italy but hobbled by Germany. The United Kingdom was also more resilient than expected by the consensus, which predicted a recession in response to tension caused by higher interest rates. Meanwhile, China’s recovery continued to lag, with weak consumption after three years of pandemic restrictions and a still sluggish real estate market.

Inflation continued to normalise. Inflation declined substantially in most major economies. Lower energy prices and the normalisation in durable goods prices played a part in the sharp drop in inflation, particularly in the second half of the year. Core inflation (ex-energy and food) was also down but remained well above the central banks’ 2% target, specifically due to persistently high services prices. In response, monetary authorities continued the tightening cycle they began in 2022, before pausing in recent months: the Federal Reserve (Fed) last hiked in late July, the Bank of England (BoE) in early August and the European Central Bank (ECB) in September. While the Bank of Japan (BoJ) did soften the terms of its yield curve control policy, it stood apart for having kept its key rates unchanged. Overall, the positive surprise of 2023 was the decline in inflation with no major impact on growth or the job markets.

Financial markets finished on a high note. The year was characterised by elevated volatility in equity and bond markets. The equity markets had quite a positive start to the year in Europe and China against a backdrop of higher energy prices and stronger growth forecasts. While March’s banking crises curbed their ascent, the equity markets quickly recovered, driven by the first conclusive results from the US artificial intelligence sector and the outlook for reflation in Japan. Most equity indices are ending the year with double-digit growth thanks to resilient corporate earnings (like 2023's economic growth) and the outlook for 2024 of a soft landing and rate cuts. The latter two factors also explain the bond markets’ strong recovery at year’s end, enabling them to finish in the green after a very volatile year. Overall, the key takeaway from the markets in 2023 is that financial assets can perform well despite high real rates, as long as growth stays on track against a backdrop of expectations of AI-led productivity gains.

Our preference for US equities and highly-rated corporate bonds remains unchanged. For 2024, we expect a soft landing in the US and continued weak growth in Europe. We are therefore maintaining our overweight on US equity markets. We are also counting on a gradual fall in inflation and modest central banks rate cuts. This scenario remains favourable for bond markets, especially corporate bonds, particularly in terms of crystallizing current yields. In addition, the default rate of highly-rated companies is likely to remain moderate, thanks to healthy balance sheets.


In this week's highlights, we focus on inflation in the UK, new European budget reforms and tensions at the Suez Canal:

  • UK inflation surprised on the downside in November, reaching 3.9% year-on-year against expectations of 4.4%, the lowest since September 2021. The biggest contribution to this easing came from transport (petrol and car prices). All other components also softened in November. Core inflation was lower than expected, at 5.1% vs. 5.7%. This easing of inflation led to a 30bp drop in 10-year yields and a marked equity market outperformance this week.

  • As they are due to be reactivated on January 1, 2024, EU members have agreed on a reform of the European budgetary rules. Once officially adopted, these rules may prove more country-specific as the focus will be debt sustainability assessment. They should also encourage a less pro-cyclical fiscal policy. Nevertheless, "safeguard" measures to force member states to reduce their deficits could lead to drastic austerity policies for the most indebted countries.

  • Following numerous attacks on merchant ships, several companies have decided to stop using the Suez Canal for the transit of their goods. This poses a risk to world trade, which is already under stress due to the drought in the Panama Canal (around 12% of world trade passes through the Suez Canal). This situation could fuel inflation concerns, especially as much of the world's oil and gas transits through the Suez Canal. Although there has been no impact on oil prices or markets for the time being, this is something to keep an eye on for 2024.

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