Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Weekly Update - Housing market: a (too?) favorable outlook

Discover the weekly economic outlook of our Investement Strategy team.

Residential property markets held up well through Covid on both sides of the Atlantic
When the pandemic hit, residential property was already well into a fairly long cyclical upswing. In the euro zone, prices had been rising since 2014 and investment since 2015. In the United States, prices had been rising since 2012 with moderate investment growth since 2016. The onset of Covid triggered a sharp slump in household property investment, reasonably enough given the constraints of the lockdowns. Some feared the cycle, already well advanced, was about to turn as had happened in previous recessions. But in fact markets held firm. Prices stayed high right through the high-point of pandemic restrictions, and activity and prices have mounted a healthy recovery since (5% and 15% on prices in the euro zone and the United States respectively, 15% and 5% on activity).

Conditions will remain favourable in the medium term
Several factors should help keep the housing market healthy. The economy is expected to continue its recovery, sustaining household income and job prospects even as fiscal stimulus is tapered down. Financing conditions should also remain favourable, with real interest rates still at rock bottom. Finally, some of the savings built up in the pandemic - an estimated EUR 680 bn in the euro zone and USD 2,500 bn in the United States - could find their way into the property market, as meagre yields elsewhere make property more attractive as an investment. Investors will also likely increase the proportion of housing in their portfolios, seeing it as a safe haven in uncertain times. Market considerations aside, the emergence of new teleworking practices could mark a step change from pre-pandemic practices and reduce pressure on big city centers.

Excessive growth in housing markets could lead to tighter regulation
Housing prices are helping feed current price pressures on a range of goods and services, undermining household purchasing power. Regulators could opt to tighten policy to choke off such effects. In the United States this might mean the Federal Reserve tightens monetary policy more quickly. In the Eurozone, where the ECB will be more patient, this could lead to a tightening of macro-prudential policies, which are aimed more specifically at lending conditions.

Conclusion
Residential property markets in the euro zone and United States held up well through Covid and should continue to be sustained by the ongoing economic recovery over coming quarters. But regulators will be keeping a close eye on these trends, which are helping feed current price pressures on both goods and services.

Read full article

Clémentine Gallès Chief Economist and Strategist Societe Generale Private Banking