Private clients Financial intermediaries

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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Weekly Update - Extraordinary Measures

The scale of support from central banks and governments to address the public health and economic crises caused by the CoViD-19 pandemic has been extraordinary, as has the speed with which the new measures have been launched. What will be the long-term impact of such policy easing? And what is the outlook for markets?

The Fed has offered $2.3tn in additional support to businesses and to credit markets. The largest programmes are: 1) It will buy up to $750bn in corporate bonds on both the primary and secondary markets, including the bonds of “fallen angels”, that is issuers whose credit rating has been downgraded to the High Yield (HY) or junk category. And it will also buy HY exchangetraded funds (ETFs), the first time it has ventured into the riskiest segment of the bond market. 2) It has earmarked up to $600bn to support loans to “Main Street”, shorthand for small and medium sized businesses. This will be a “public/private” partnership with commercial banks, which will originate the loans. 3) The Fed will also buy short-term notes issued by states, the largest counties and cities of over 1 million inhabitants, up to $500bn in total. This is designed to kick-start the municipal bond market which has dried up in recent weeks. These measures are equivalent in aggregate to 11% of US GDP and should be instrumental in returning US credit markets to a more stable footing. The BoE surprised observers by announcing short-term monetary financing of government spending, a move which the BoE Governor had ruled out only a few days ago. This enables the Treasury to continue to spend on its various support programmes without having to tap the sovereign bond (gilt) market. Already, the Chancellor had increased planned gilt issuance in April from £15bn to £45bn but more will be needed. There is an urgent need to make good on commitments, such as the promise to pay 80% of laid-off workers’ monthly wages (this could cost £30-40bn over the next three months according to the Resolution Foundation). The Eurogroup also reached agreement yesterday on a number of support measures for the euro zone: 1) The European Stability Mechanism will be authorised to extend up to €240bn in non-conditional loans to member countries to finance the direct and indirect healthcare costs they face. 2) The European Investment Bank will extend €200bn in loan guarantees for small and medium sized companies across the region. 3) The European Commission’s SURE €100bn programme to finance short-term working was also approved. In addition to these measures, the Eurogroup also announced a commitment to set up a temporary €500bn fund to finance reconstruction after the coronavirus recession. Encouraging though these announcements are, they still need to be approved by heads of State at a forthcoming meeting, meaning that the support burden will continue to be borne by national governments for now.

Bottom line. The battle to minimise the economic fall-out from coronavirus containment and lockdowns will see debt burdens rise enormously in coming quarters. Governments will hope that their measures will soften the blow to GDP and foster a rapid recovery from recession, thereby enabling them to return to more orthodox budget and fiscal policies in due course. Many investors, however, may fear that government finances will remain on an unsustainable footing, meaning that central bank asset purchases to keep bond yields – and hence borrowing costs – low are likely to remain in place for the foreseeable future.

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Head of Investment Strategy Societe Generale Private Banking