Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Wealth planning in France - "PER/PERP": how to make the right choices?

Four questions to Olivier Antonelli, Wealth Engineer at SOGECAP

Article up to date on 1 October 2020, drawn up in accordance with the legislation in force in France and applicable to individuals resident for tax purposes in France.

 

To meet the fundamental challenge of preserving income at the time of retirement, the PACTE law created the "Plan d'Epargne Retraite" (PER - Retirement Savings Plan). The PERP, "Plan d'Epargne Retraire Populaire" (Popular Retirement Savings Plan), the predecessor of the PER, does not exist anymore since October 1, 2020.  Savers can keep their existing envelopes or transfer them to a PER. How to choose?  Clarification with Olivier Antonelli, Wealth Engineer at SOGECAP, Societe Generale's life insurance company.

When should I take out a retirement savings plan?

Olivier Antonelli: The answer is simple: at any time! As a reminder, the sums invested in a retirement savings plan are deductible up to a limit of 10% of income, capped at EUR 32,000, for a salaried employee. The higher the marginal tax bracket is, the higher the tax interest will be at the start of the PER. It is possible to use the unused ceilings from the previous three years. At the time of retirement, the sums withdrawn will be taxed at a potentially lower tax rate than that applied during the savings phase (it depends on the client's situation, the income he or she might otherwise have). Beyond the interest in terms of tax in the investment phase, the main objective is indeed the constitution of savings for retirement, which will supplement pensions and other income, whether from real estate or capitalization envelopes such as life insurance. These savings, which are earmarked for a specific purpose but remain personal, will thus strengthen and secure the individual pension strategy.

Why take out a PER if you already hold a PERP?

Olivier Antonelli: Even if the "PACTE"* law, which created the PER, aims to harmonise the schemes, it is quite possible to combine the two envelopes in order to benefit from their respective advantages. If the PERP allows a limited capital outlay, but under very favourable conditions, a saver may find it interesting to open a PER to benefit from a total capital outlay. The client must ask his or her private banker about the terms and conditions of the capital outlay. Other interest of the PER: to reserve the possibility of recovering its savings for the acquisition of its principal residence, without other constraint. One could finally consider to mobilze the tax savings realized thanks to one's PERP to feed a PER for the benefit of his spouse, in a strategy of protection of the family.

What choices are available to the member when he or she retires?

Olivier Antonelli: It is at the time of retirement that the use of accumulated savings becomes concrete. The PERP is intended to be converted into an annuity (the capital outlay is limited to 20%). The PER, as for it, proposes very diverse solutions, in order to adapt to the personal situation of each one. The life annuity can be modulated by providing for regular resets, or by anticipating greater needs, either in the early years or at a given maturity. A reversion to the benefit of the spouse can also be provided for. Alternatively, or in addition to the provision of additional income, there may be an interest in receiving a capital sum. Here again, the PER differs from the PERP. The new system makes it possible to increase the capital outlay beyond the 20% provided for in the PERP. In fact, it is necessary to estimate the share of capital and the share of income adapted to each situation. This choice must be made on the basis of objective criteria and involves determining the real need for additional income to ensure one's standard of living.  If one chooses to go out as capital, how will the capital received be invested and what are the expected returns?  With what regularity? For example, an investment in rental property is an interesting source of income, but you must be willing to invest in the management of the property, the selection of tenants, ... and you must anticipate vacancy periods. In addition, a capital outlay is subject to double taxation:

  •  in general, the single flat-rate withholding tax ("Prélèvement Forfaitaire Unique", PFU), at a rate of 30%, on the products (or optionally on income tax);

  • -and to income tax for the capital portion made up of deductible voluntary payments.

In short, at the time of retirement, when it is necessary to decide on the terms of exit, the PER makes it possible to consider all the possible scenarios in order to make the best choice with regard to one's patrimonial, family and personal situation..

What happens to my savings in the event of death?

Olivier Antonneli: It's important to understand what happens to your savings in the event of death before you retire. On the contract enrolment form, the member designates one or more beneficiaries in the event of death (and can change them at any time). He or she has therefore, as he or she could have done on his or her life insurance policies, designated the persons who will receive his or her savings. In concrete terms, the beneficiaries will be able to choose to receive a capital or an annuity, under generally favourable conditions. It should be noted that the death of the spouse may, under certain conditions, allow the capital release of his or her own PER or PERP. In this case, the benefits are exempt from income tax and sometimes social security contributions. In this case, the retirement savings can complement the protection of the surviving spouse. What happens in the event of death once the capital is converted into an annuity? If the pension has been provided with a reversion, the income will continue to be paid to the person receiving this reversion. The same applies if the client has opted for an annuity option with guaranteed annuities: in this case, the client has chosen to be assured of receiving a fixed income for a defined period of time. Should the client die before the end of this period, the reversionary beneficiary would continue to receive the same amount.

To conclude, what is your synthesis on the PER?

The PER is a envelope that allows you to build up savings under favourable conditions during the investment phase and to give yourself an infinite number of options when you retire.

 

 


Your Private Banker is at your disposal to analyse your situation and propose a tailor-made strategy according to your objectives and saving capacity.

 

 * "Plan d’Action pour la Croissance et la Transformation des Entreprises"

Would you like to discuss this subject further with us?

The information provided on this page is for information purposes only and has no contractual value. The content of this page is not intended to provide investment advice or any other investment service and does not constitute an offer, a personalised recommendation or advice from Societe Generale Private Banking with a view to the purchase or subscription or sale of investment services or financial products.

The information contained on this page does not constitute legal, tax or accounting advice. The information contained herein is provided for information purposes only and is intended to provide the reader with information that may be useful in making a decision. It does not in any way constitute personalized recommendations. The reader should not use it as an investment recommendation or as legal, accounting or tax advice. All of the asset management strategies envisaged will require the validation of your usual legal and tax advice before being implemented.

This article is based on sources that Societe Generale Private Banking considers reliable and accurate at the time of writing. All information contained in this document is subject to change without notice. No Société Générale Private Banking entity can under any circumstances be held liable for any decision taken by an investor on the basis of this information.

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