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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Understanding the EU Sustainable Finance Regulation (4/4) - What is SGPB's the “negative impact investment” approach?

Our article series Understanding the EU Sustainable Finance Regulation has so far examined what the regulation sets out to achieve, and explored two of SGPB’s three approaches for its clients to express their sustainable investment preferences. We end the series with this interview dedicated to the third approach: the "negative impact” investment approach. Our expert, Claire Douchy, Head of Corporate Commitments and Responsible Projects for Societe Generale Private Banking France, spoke to Julie Berenguier, Director of Investment and Partnership Development at Societe Generale Private Banking .

Claire Douchy: Julie, can you remind us why investors are being invited to express their sustainable investment preferences?

Julie Berenguier: Since the implementation of the mandatory questionnaire resulting from MiFID II(1), clients must provide their preferences on sustainable investment. At Societe Generale Private Banking, the client starts by selecting one of three profiles: no sustainability preferences; sustainability preferences but opting for predetermined preferences via the “SGPB generic profile”; or sustainability preferences but of the client’s choosing. With the third, personalised profile, the client will need to specify their preferences. To this end, SGPB offers a choice of one or more of its three sustainable investment approaches: “global sustainable investment”; “environmentally sustainable investment”; and “negative impact investment”.

Claire Douchy: Today we here to talk about the third approach: “negative impact investment”. Can you tell us more?

Julie Berenguier: The notion of “negative impact” originates from the regulatory principle, introduced by SFDR(2), of “double materiality” — i.e. the reciprocal impacts between companies and their social and natural environment. We therefore consider the negative impacts the company can have on its social and natural environment, and the impacts the social and natural environment can have on the company. Let me give you a few examples. As sea levels rise, a company with coastal infrastructure could find itself unable to operate. In farming or in construction, excessive heat can make it impossible to work outdoors, which affects productivity. From a regulatory standpoint, the hardening of legislation concerning fossil fuels can wipe out the estimated value of an oil deposit, making it what in finance is called a stranded asset. As the examples show, the environment can have a significant impact on companies. Equally, companies in the chemicals sector can have a disastrous impact on nearby ground water if it does not have strict pollution control policies in place. In this case, the company has a significant impact on the environment, jeopardising water resources. There can also be labour impacts, should a company have little regard for the working conditions of their subcontractors. Here it is a question of decent work. All these examples demonstrate one thing:  either way you look at it, negative impacts are measured against one or more sustainable development issues.

Claire Douchy: Let’s come back to our clients. What does a “negative impact investment” approach mean to them?

Julie Berenguier: For clients, it means identifying the sustainability issues whose negative impacts they'd like to reduce using their investments.

Claire Douchy: Can you expand on these issues?

Julie Berenguier: There are many, but SGPB suggests seven categories of issues: compliance with standards on controversial weapons, like biological weapons; compliance with minimum social standards, labour laws and sound corporate governance; compliance with gender equality; reduction of waste and polluting emissions; protect biodiversity and aquatic/terrestrial life; and finally, sustainable management of water resources and raw materials. 

Claire Douchy: What are some examples of negative impacts where the client can act through their investments?

Julie Berenguier: Going back to my earlier examples, a chemical company that does not manage its waste has a negative impact on the issue of “sustainable management of water resources and raw materials”. And the productivity-focused company with little regard for its employees has a negative impact on the issue of “compliance with minimum social standards, labour laws”. If the client is particularly sensitive to these issues, their savings will not be invested in such companies.

Claire Douchy: How about a few examples of how the suggested categories reduce negative impacts?

Julie Berenguier: Say a client wants to use their investments to help reduce CO2 emissions. We can offer them financial products that require the underlying companies being in invested in have a policy in place to manage and reduce their CO2 emissions. These products avoid companies that do not have such policies in place. Some sustainable financial products commit to helping to reduce the negative impacts on multiple issues: this implies that the companies they invest in have been closely scrutinised, and that companies that have not established risk-prevention policies on the issues in question will be avoided.

Claire Douchy: Are there any products committed to reducing negative impacts on all sustainable development issues?

Julie Berenguier: Not yet. Fund managers need accurate and detailed information on all the issues they want to support, with quantified indicators on the underlying companies, before they can commit to reducing the negative impacts of their investments. At present, not all companies are reporting detailed, quantified information on the progress being made in sustainable issues, like biodiversity and natural resources. We hope that the market will make progress in this area.

Claire Douchy: Do you think it is wise for investors to defend some issues more than others in their approach?

Julie Berenguier: Currently, the most mature indicators under the “negative impact investment” approach are compliance with international standards, and climate issues — including CO2 emissions.


Interested to know more? Read the next three articles of our series Understanding the EU Sustainable Finance Regulation: 
What does it seek to achieve?
SGBP’s 3 sustainable investment approaches: what is the “global sustainable investment” approach? 
​​​​​​​SGBP’s 3 sustainable investment approaches: what is the “environmentally sustainable investment” approach? 
​​​​​​​... and feel free to contact your Private Banker for more information.



(1) MiF I (Markets in Financial Instruments) is a European directive adopted in 2004 and applied in 2007. A regulatory framework of the financial markets, it enforces the investment service providers to classify and inform clients. After the 2008 financial crisis, the European Commission decided to review MiF I, voting in MIF II in 2014. The purpose of the updated directive is to protect individual investors as well as improve the transparency, security, and operation of the financial markets. (Source : www.privatebanking.societegenerale.com/fileadmin/user_upload/SGPB/PDF/2023.06_-_Fiche_p%C3%A9dagogique_Finance_durable_VF.PDF)  
(2) The Sustainable Finance Disclosure Regulation (SFDR) is a European regulation aimed at improving transparency related to environmental and social responsibility on the financial markets. Under the SFDR, all products must be classified according to their sustainability characteristics.

 

Would you like to discuss this subject further with us?

GENERAL WARNING:

Societe Generale Private Banking is the business line of the Societe Generale Group operating through its headquarters within Societe Generale S.A. and through departments, branches or subsidiaries, located in the territories mentioned below, acting under the brand name "Societe Generale Private Banking" and distributing the present document.

This document is an advertisement and has no contractual value. Its content is not intended to provide an investment service, nor does it constitute investment advice or a personalized recommendation on a financial product, nor insurance advice or a personalized recommendation, nor a solicitation of any kind, nor legal, accounting or tax advice from any entity under the responsibility of Société Générale Private Banking.

The information contained herein is provided for information purposes only, is subject to change without notice, and is intended to provide information that may be useful in making a decision. The information on past performance that may be reproduced does not guarantee future performance.

The private bankers of Société Générale Private Banking entities are available to provide potential investors with further information on the variations of the themes presented in this document within the Société Générale Private Banking entity concerned.

This document is confidential, intended exclusively for the person consulting it, and may not be communicated or brought to the attention of third parties, nor may it be reproduced in whole or in part, without the prior written consent of the Société Générale Private Banking entity concerned.

No Société Générale Private Banking entity can be held responsible for any decision made by an investor based solely on the information contained in this document.

Societe Generale Group maintains an effective administrative organization that takes all necessary measures to identify, control and manage conflicts of interest. To this end, Societe Generale Private Banking entities have put in place a conflict of interest management policy to manage and prevent conflicts of interest. For more details, Société Générale Private Banking clients can refer to the Conflict of Interest Policy available on request from their private banker.

S ociétéGénéralePrivate Banking has also implementedapolicyof d heprocessing ofclaimsmade pa availableonrequestfrom their private banker or on the Société Générale Private Banking website.

SPECIFIC WARNINGS BY JURISDICTION

France: Unless expressly stated otherwise, this document is published and distributed by Société Générale, a French bank authorized and supervised by the Autorité de Contrôle Prudentiel et de Résolution, located at 4, place de Budapest, CS 92459, 75436 Paris Cedex 09, under the prudential supervision of the European Central Bank ("ECB") and registered with the ORIAS as an insurance intermediary under the number 07 022 493 orias.fr Societe Generale is a French société anonyme with a capital of 1 046 405 540 euros as of February 1, 2022, whose registered office is located at 29, boulevard Haussmann, 75009 Paris, and whose unique identification number is 552 120 222 R.C.S. Paris. Further details are available on request or at www.privatebanking.societegenerale.com.

Luxembourg: This document is distributed in Luxembourg by Société Générale Luxembourg, a public limited company (société anonyme) registered with the Luxembourg Trade and Companies Registry under number B 6061 and a credit institution authorized and regulated by the Luxembourg Financial Sector Supervisory Commission ("CSSF"), under the prudential supervision of the European Central Bank ("ECB"), and whose registered office is located at 11, avenue Emile Reuter - L 2420 Luxembourg. Further details are available on request or at www.societegenerale.lu. No investment decision of any kind should be made on the basis of this document alone. Société Générale Luxembourg accepts no responsibility for the accuracy or otherwise of the information contained in this document. Societe Generale Luxembourg accepts no responsibility for any actions taken by the recipient of this document solely on the basis of this document, and Societe Generale Luxembourg does not represent itself as providing any advice, in particular with respect to investment services. The opinions, views and forecasts expressed in this document (including its annexes) reflect the personal opinions of the author(s) and do not reflect the opinions of any other person or of Société Générale Luxembourg, unless otherwise indicated. This document has been prepared by Société Générale. The CSSF has not carried out any analysis, verification or control on the content of this document.   

Monaco: This document is distributed in Monaco by Société Générale Private Banking (Monaco) S.A.M., located at 11 avenue de Grande Bretagne, 98000 Monaco, Principality of Monaco, regulated by the Autorité de Contrôle Prudentiel et de Résolution and the Commission de Contrôle des Activités Financières. Financial products marketed in Monaco may be reserved for qualified investors in accordance with the provisions of Law n° 1.339 of 07/09/2007 and Sovereign Order n° 1. 285 of 10/09/2007. Further details are available on request or at www.privatebanking.societegenerale.com.

Switzerland: This document is distributed in Switzerland by SOCIETE GENERALE Private Banking (Suisse) SA ("SGPBS"), headquartered at rue du Rhône 8, CH-1204 Geneva, Switzerland. SGPBS is a bank authorized by the Swiss Financial Market Supervisory Authority ("FINMA"). Collective investments and structured products may only be offered in accordance with the Swiss Federal Act on Collective Investment Schemes (Collective Investment Schemes Act, CISA) of June 23, 2006, and the Guidelines of the Swiss Bankers Association (SBA) on Information for Investors in Structured Products. Further details are available on request from SGPBS or at www.privatebanking.societegenerale.com.

This document is not distributed by the entities of the Kleinwort Hambros Group that operate under the brand name "Kleinwort Hambros" in the United Kingdom (SG Kleinwort Hambros Bank Limited), Jersey and Guernsey (SG Kleinwort Hambros Bank (CI) Limited) and Gibraltar (SG Kleinwort Hambros Bank (Gibraltar) Limited) Consequently, the information communicated and any offers, activities and financial information presented do not concern these entities and may not be authorized by these entities or adapted in these territories. Further information on the activities of Societe Generale's private banking entities located in the United Kingdom, Channel Islands and Gibraltar, including additional legal and regulatory information, is available at www.kleinworthambros. com