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Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France: +33 (0)1 53 43 87 00 (9am - 6pm)
Luxembourg: +352 47 93 11 1 (8:30am - 5:30pm)
Monaco: +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland: Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : ch-dataprotection@socgen.com

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur de la Fédération Bancaire Française
CS 151
75422 Paris CEDEX 09

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Understanding the EU Sustainable Finance Regulation (3/4) - What is SGPB's “environmentally sustainable investment” approach?

In the first two articles of our series Understanding the EU Sustainable Finance Regulation, we looked at what the regulation sets out to achieve, and took a detailed look at the “global sustainable investment approach” — one of the three ways in which Societe Generale Private Banking’s investors can express their sustainability preferences. For our third article, we will unpack the second approach: the “environmentally sustainable investment approach”. Claire Douchy, Head of Corporate Commitments and Responsible Projects for Societe Generale Private Banking France, spoke to Diana Triana Cadena, Head of ESG Research at SG 29 Haussmann, the asset management company of Societe Generale in France, to get her expert input.

Claire Douchy: Since the implementation of MiFID II(1), financial intermediaries are now required to question their clients on their sustainability preferences. Can you give us a quick reminder of what that involves?

Diana Triana Cadena: There are two steps. First, our clients are asked by their banker or advisor to choose one of three sustainable investment profiles. Either the client has no sustainability preferences, or they would like a profile with predetermined sustainability preferences — the “generic SGPB” profile —, or they would like to personalise their profile to reflect their own sustainability preferences. If the client opts for the third profile, they move onto the second step where they choose one or more of the Private Bank’s sustainable investment approaches: “global sustainable investment”; “environmentally sustainable investment”; and “negative impact investment”.

Claire Douchy: Our focus today is the second approach, “environmentally sustainable investment”(2). What criteria need to be met for an economic activity to be considered environmentally sustainable?

Diana Triana Cadena: With the environmentally sustainable investment approach, the client chooses to invest in economic activities that are sustainable from a strictly environmental standpoint. This aligns with the “green activities” of the European Union’s “Green Taxonomy”: a system for classifying economic activities in order to identify, at the European level, those we can call environmentally sustainable. The regulation was tabled in 2018 and adopted in June 2020. To answer your question, four conditions must be met for an economic activity to be considered “green” or environmentally sustainable. First, it must make a substantial contribution to one of the following six environmental objectives: climate change mitigation; climate change adaptation; sustainable use and protection of water and marine resources; transition to a circular economy; pollution prevention and control; and protection and restoration of biodiversity and ecosystems. Second, it cannot cause significant harm to any of these objectives. Third, it must be carried out in a way that is respectful of employees and of human rights, particularly with respect to the United Nations Guiding Principles on Business and Human Rights. Fourth and final condition, it must comply with the very specific technical criteria set by the European Commission. So far, they are in place for the first two environmental objectives, which are climate change mitigation and climate change adaptation. The technical criteria for the remaining objectives are in progress.

Claire Douchy: Can we define these “green activities” simply on the basis of their actual impact on sustainable development?

Diana Triana Cadena: At this stage, it could mean businesses that do not worsen climate change or which contribute to mitigating its impact. This area will become clearer as the European Commission’s technical criteria for the four remaining environmental objectives I mentioned are published.

Claire Douchy: Can you give us a few examples of “green” activities?  

Diana Triana Cadena: Take the energy sector. Only electricity that emits less than 100g of CO2 for each kilowatt hour generated is considered green. That immediately excludes fossil fuel-based power generation. Another example is cement production, which is considered green if its emissions are lower than 0.469 tonne CO2 per tonne of cement produced. Again, the technical criteria established by the Commission are very specific!

Claire Douchy: Do these technical criteria for the climate change mitigation and adaptation objectives cover all economic activities?

Diana Triana Cadena: No. At this stage they cover the 90 sectors that have the biggest impact on the climate, such as power and cement, as we saw in the examples, as well as transport and real estate.

Claire Douchy: Does that mean there are economic sectors that are not concerned by the European Commission’s criteria?

Diana Triana Cadena: That is correct. Some sectors have a low impact on the environmental objectives. Certain consumer sectors and the defence sectors, for example, are considered neutral in terms of “green” activities. 

Claire Douchy: Let’s come back to the investor. If they are sensitive to sustainable development issues and choose to devote a portion of their wealth to green activities, what does that mean for their asset allocation?

Diana Triana Cadena: As you know, under our environmentally sustainable investment approach, the client chooses to align a percentage of their assets with the Green Taxonomy. This guarantees that they are investing in activities that contribute to mitigating or adapting to climate change.

Claire Douchy: Are all sustainable investment products required to disclose their portion of “green activities”?

Diana Triana Cadena: Yes, even if that portion is zero.

Claire Douchy: What does it mean when a sustainable investment product’s portion of “green activities” is zero?

Diana Triana Cadena: It could mean that the product’s investment approach does not explicitly target climate impact, or that the information on the portion of “green activities” of the underlying companies is not available. Keep in mind that the requirement for large corporations(3) to disclose the portion of “green activities” in their revenues only came into effect in 2023. Smaller companies are not required to disclose that information.

Claire Douchy: In your opinion, is it a good idea to invest most of your savings in green activities?

Diana Triana Cadena:  To reiterate, there are still too few “green activities”, and they are by default limited to just a few sectors. Assets should not be allocated exclusively in such a high concentration of sectors. My advise would be to not invest everything in this way — at least not now where things currently stand.

 


Interested to know more? Read the other three articles of our series Understanding the EU Sustainable Finance Regulation: 
What do they seek to achieve?
SGPB’s 3 sustainability investment approaches: “global sustainable investment” 
SGPB’s 3 sustainability investment approaches: “negative impact investment” ​​​​​​​

... and free to contact your Private Banker for more information.

 


(1) MiF I (Markets in Financial Instruments) is a European directive adopted in 2004 and applied in 2007. A regulatory framework of the financial markets, it enforces the investment service providers to classify and inform clients. After the 2008 financial crisis, the European Commission decided to review MiF 1, voting in MIF 2 in 2014. The purpose of the updated directive is to protect individual investors as well as improve the transparency, security, and operation of the financial markets. (Source : https://www.privatebanking.societegenerale.com/fileadmin/user_upload/SGPB/PDF/2023.06_-_Fiche_p%C3%A9dagogique_Finance_durable_VF.PDF)

(2) The two other approaches are covered in the articles: “environmentally sustainable investment”, and “negative impact investment”.

(3) Large corporations of over 500 employees with a balance sheet over €20 million, or more than €40 million in revenue.