Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address : reclamation.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Understanding Responsible Investment #2 - Financial Performance and Labels

Discover the second episode of our "Understanding Responsible Investment" podcasts series.

"Understanding Responsible Investment" Podcasts

Episode #2: "Financial Performance and Labels"

 

by our CSR expert Dorothée Chapuis,

Head of Corporate Social Responsibility for Société Générale Private Banking Luxembourg, Monaco and Switzerland.

Interview of Alexandre Cegarra

Head of Société Générale Private Wealth Management.

Click on the button below to play.

Spotify

Apple Podcasts

Full Script:

 

Dorothée Chapuis: Hello everyone and welcome to the second episode of our "Understanding Responsible Investment" podcasts series. I am Dorothée Chapuis, Head of CSR for Société Générale Private Banking Luxembourg, Monaco and Switzerland, and I am with Alexandre Cegarra, Head of Société Générale Private Wealth Management.

Dorothée Chapuis: In our first podcast, we defined what sustainable and positive products and SRI are. Alexandre, does Socially Responsible Investment imply a compromise in terms of profitability?

Alexandre Cegarra: For many years, there was in the collective unconscious the idea that adding selection criteria such as those related to sustainable development increased constraints and therefore implied a lower financial performance. Over the last ten years or so, many studies have shown that there is no difference in financial profitability between SRI management and conventional management, i.e., management that does not take extra-financial criteria into account. Identifying risks means ultimately reducing the volatility of assets. However, taking extra-financial factors into account makes it possible to identify other risk factors that are not taken into account in conventional financial analysis: for example, a high rate of workplace accidents or absenteeism in a company may presuppose a deteriorated social climate that could adversely affect the company's economic performance. Of course, past performance does not prejudge future performance. Indeed, it has been found that companies with ESG best practices have been more resilient to the market downturn of the first half of 2020 induced by the Covid crisis.

Alexandre Cegarra: In order to help investors see more clearly and invest with confidence in products that have a real power of sustainable transformation, several European countries have developed standards and labels for socially responsible investments. It should be noted that Europe is particularly advanced in sustainable finance and is even considering creating an Ecolabel for financial products. France is a leader in this field with two labels: a general SRI label carried by the Treasury and a specific label for products dedicated to green finance, the Greenfin label, carried by the Ministry of Ecological Transition. In Belgium there is the Towards Sustainability label, in Luxembourg the Luxflag label, in Germany the FNG-SIEGEL label, etc… The specifications of these labels are demanding and often audited by an independent third party, allowing investors to choose quality products with confidence.

Financial institutions that manage their clients' financial assets (through funds or mandates) can also sign the United Nations Principles for Responsible Investment (PRI), which were first specified in 2005. They then commit themselves to strengthen their fiduciary responsibility by, firstly, integrating ESG issues into their investment analysis and decision-making processes; secondly, by being active shareholders on ESG issues vis-à-vis the companies in which they invest and by asking them for more transparency on ESG pillars; thirdly, by promoting the adoption of responsible investment principles and cooperating on these issues; and finally, by reporting on progress in the area of SRI. These principles are not a label, but a responsible investor rating. At SG 29 Haussmann, we are convinced that responsible investment is a way to contribute to a more sustainable world. That is why we have even signed the PRI.

Dorothée Chapuis: SRI has grown strongly in recent years as more and more products and services have been offered. How do you find your way around?

Dorothée Chapuis: Thank you Alexandre for this insight into performance and labels linked to SRI. In concrete terms, how does this translate into SGPB's offer for positive and sustainable investments? This is what we will see in our next podcast. See you soon!


This podcast is part of a series of episodes proposed by Societe Generale Private Banking to understand responsible investment. It is available on the Spotify and Apple Podcast streaming platforms via the "#Private Talk by Societe Generale Private Banking" program and on our website www.privatebanking.societegenerale.com. Feel free to subscribe to be notified when the next episode is released and to spread the word.

Dorothée Chapuis Head of CSR for SGPB Luxembourg, Monaco and Switzerland Societe Generale Private Banking