Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Céline Pastor, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Trending now #2

Artificial intelligence, environment, biodiversity, gender, new foods, space travel... The biggest current issues and trends.
The artistic movement

Artists are committed to Ecological Art

A real trend in contemporary creation, ecological art is increasingly asserting itself and is exhibited in the most prominent of venues: Nous les Arbres (We The Trees) of the Cartier Foundation, So far so good? exhibition at 104, La Fabrique du vivant (The Fabric of Life) at the Centre Pompidou, Broken Nature at the Milan Triennial, Post-Nature at the Taipei Biennial and the Ólafur Elíasson retrospective at the Tate Modern. These artists show that they can play a major role in the ecological transition by using sensitive experience or fiction, imagining a world without humans, by listening to trees and stones... Like Shun Owada who, in unearth/Paleo-Pacific, presents the sound of rocks eroded by an unidentified liquid: is it acid rain or glyphosate, a weedkiller?

The initiative

More sustainable festivals with Green Europe Experience

The cancellation of summer festivals has led to a constructive questioning on the scale of this particular cultural sector. Four major festivals - Boom Festival in Portugal, Dour Festival in Belgium, Pohoda Festival in Slovakia and We Love Green in France — as well as two NGOs, A Greener Festival in the UK and Go Group in Germany, have joined forces to rethink the design of their events. The aim is to reduce the ecological impact of festivals as much as possible, using the circular economy model of the ‘seven Rs’ (rethink, reduce, reuse, repair, renovate, restore and recycle) and by involving the public. Green Europe Experience (GEX) is committed to a three-year programme with the first two of the ‘Rs’:  scenography and catering.

The installation

The Wall for luxury living invites you to the Perrotin Gallery

Contemplating a work of art on a screen? Normally this would be impossible for an art lover attached to emotions and the quality of reality to even contemplate... But now it can be done by going to the Perrotin gallery in Paris to see The Wall for luxury living, a screen designed by Samsung. Using MicroLED technology, it provides a unique image quality with an unparalleled high contrast ratio and faithful colour reproduction. Another special feature is that the screen, made up of removable panels, is totally modular and can assume unstructured, non-standard shapes. For Galerie Perrotin, is the ideal technology for using Scale One, an application that has been conceived and developed internally to disseminate works from other galleries around the world.

The square

The Benthemplein watersquare in Rotterdam

The Benthemplein watersquare in Rotterdam is the world’s first multifunctional flood square. In dry weather it is a public square with sports and play grounds that slope inward. On normal rainy days, it is a public square with three water retention basins, into which excess rain-water is directed from neighbouring streets and buildings. During episodes of heavy rainfall caused by climate change, the watersquare functions as an innovative solution to manage rainwater and avoid flooding and sewer back-ups. The first of its kind, Benthemplein square is setting the tone.

The work

The MIRAGE House moves to Gstaad

Designed in Palm Springs for the Desert X festival in 2017, Doug Aitken’s Mirage House is now in Gstaad for another contemporary art festival, Elevation 1049, a number that refers to the altitude of the Swiss village . Entirely covered with mirrors, the house absorbs and reflects the surrounding nature, be it the Californian desert or the Swiss peaks and pastures. The American artist’s work transforms with the seasons, the time of day and the direction of the gaze, making each visit a unique experience. While the exterior blends into the landscape to the point of sometimes becoming invisible to the visitor’s gaze, the interior plunges them into a kaleidoscope of infinite reflections. The Mirage House is located on the Schönried hiking trail in Gstaad and will remain in place until January 2021, before disappearing for good.

The word

Lagom

After the Danish hygge, here is the Swedish lagom (pronounced laaa-gom ). Untranslatable into English, the word means ‘neither too much, nor too little’ and symbolises a Swedish way of life that is modest and fair. It’s about living simply, preferring quality to quantity and favouring natural and sustainable materials. This state of mind, which is in line with the fashion for taking things ‘slow’, can be found in all areas, from food to fashion, even interior design.

AI

Intelligent transport of medicines

The Covid-19 pandemic has highlighted SkyCell, a Zurich-based start-up specialising in temperature-controlled containers for transporting medicines. They recently managed to raise $62 million even with the constraints imposed by lockdown. The containers are large, white, hermetically sealed cubes made of fully recyclable materials. They are very easy to handle, equipped with shock and vibration absorption technology, and are capable of maintaining their temperature for up to 160 hours, regardless of the outside temperature. But above all, they are intelligent: thanks to their small connected sensors, they are in constant contact with SkyCell, which can control and intervene remotely if needed.

The car

The concept car inspired by Avatar

AVTR for Advanced Vehicle Transformation: a tailor-made acronym for Mercedes’ new concept car, which was directly inspired by the film Avatar, whose second instalment is scheduled for release in 2022. James Cameron was of course associated with the design of this futuristic car, whose spherical wheels evoke the white seeds of the ‘Tree of Souls’. With its graphene battery, its 700-kilometre range and its vegan leather interior, the AVTR is certainly aiming to be environmentally friendly. It also promises to rethink the relationship between human, machine and nature: starting is done with the palm of the hand, with the AVTR recognising the heartbeat and the driver’s breathing, while 33 retractable flaps allow the vehicle to interact with the exterior, similar to the scales of an animal.