Contact

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 6pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address : protectiondesdonnees@societegenerale.fr.

Please contact Bieneke Russon, the Data Protection Officer of Societe Generale Bank & Trust Luxembourg by phone : +352-47.93.93.11.5046 or by sending an email to the following address : lux.dpooffice@socgen.com.

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address : list.mon-privmonaco-dpo@socgen.com

Please contact Omar Otmani, the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

 Any claim addressed to Societe Generale Private Banking France should be sent by e-mail to the following address : FR-SGPB-Relations-Clients@socgen.com or by mail to : 

Société Générale Private Banking France
Direction Commerciale
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

The Bank will acknowledge your request within 10 days after receipt and provide a response to your claim within 60 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you by mail. 

In the event that the response you receive does not meet your expectations, we suggest to contact : 

 

The Societe Generale Group’s Ombudsman

The Societe Generale Group’s Ombudsman can be contacted by the following website : mediateur.societegenerale.fr  or by mail :

Le Médiateur auprès de Société Générale
17 Cours Valmy 
92987 PARIS LA DEFENSE CEDEX 7
France

In reviewing any matter, the Ombudsman undertakes the consideration of both the client’s and the bank’s point of view, evaluates arguments from each of the parties and makes a decision in all fairness.

The Group’s Ombudsman will respond to you directly within two months of receipt of the written submissions of the parties relating to the claim.

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF) can be contacted at the following address :

Médiateur de l'AMF, Autorité des Marchés Financier
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

Please contact the Insurance Ombudsman : contact details must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Bank & Trust should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

The Bank will acknowledge your request within 10 days and provide a response to your claim within 30 days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following :

Initially, you may wish to contact the SGBT Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Bank & Trust
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Bank & Trust's supervisory authority, the Commission de Surveillance du Secteur Financier (Financial Sector Supervisory Commission) :

By mail: 283, Route d’Arlon L-1150 Luxembourg
By e-mail:direction@cssf.lu

 Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department : 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 days after receipt and provide a response to your claim within 10 days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address : 

Secrétariat Général de Societe Generale Private Banking Monaco 
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to: sgpb-reclamations.ch@socgen.com
Clients may also contact the Swiss Banking Ombudsman : www.bankingombudsman.ch

Trending now #1

Environment, space, artificial intelligence, architecture, sport, arts, health… The main trends of the moment.
Progress

A new map of the sky

The European Space Telescope, Gaia, has unveiled its third catalogue of celestial objects. And the number of entries is enormous: 1,800,000,000 stars with unprecedented levels of detail about their position, movements, distance and magnitude. This gigantic data base has been eagerly awaited by astronomers, and bodes well for the prospect of many discoveries and revelations in the years to come. The final version of the catalogue, announced for 2022, will include data on the physical characteristics of the observed objects and of our neighbouring galaxy, Andromeda, which is destined to collide with ours... in just a few billion years!

Fashion

Ecopel and eco-responsible textiles

The declining use of animal fur by luxury brands has been a boon for synthetic alternatives. On the condition of showing a green paw, of course! Because whilst faux-fur does spare the lives of animals, it is still made from petroleum derivatives, such as polyester. Ecopel, a former manufacturer of soft toys, now part of the Chinese conglomerate Haixin, has taken up the challenge. The Franco- Chinese company has developed a faux-fur made from corn fibres, which has been adopted by the English designer Stella McCartney. She has now launched a vegan wool, made from recycled hemp, polyester and acrylic that has won over the designer, Vanessa Bruno.

The work

Flowers for Africa, Marcel-Duchamp prize 2020

Kapwani Kiwanga, already awarded the Sobey Prize and the Frieze Artist Award, won the prestigious 2020 Marcel-Duchamp Prize for his work Flowers for Africa.

Born in Canada to a Tanzanian father in 1978, Kapwani Kiwanga arrived in France in 2005 to join the National School of Fine Arts in Paris, after a course in anthropology and comparative religion. With Flowers for Africa, the artist evokes the struggles for independence in Africa, by reconstructing the floral arrangements observed in the archives of the time. These flamboyant bouquets, doomed to fade over the course of the exhibition, are an invitation to question time, history and memory.

The concept

Glowpowerment

In their SocioTrends 2020 report, Vitamin, a consultancy in trends and opportunities, has identified several major societal trends, based on the analysis of our habits, our aspirations and our struggles. Those trends include: hybrid identity, care, pessimism for the future... but also glowpowerment, which can be defined as a sense of belonging to a community, displaying and affirming in full view or “light”, one’s gender, social background and origins. Derived from empowerment, this term was used at the beginning of the 20th century in the United States by women fighting for the recognition of their rights, by the civil rights movement in the sixties and, more recently, in public policy aimed at tackling poverty.

THE UNUSUAL JOURNEY

"Thalassochory"

We know that plants propagate by the dispersal of their seeds, carried by animals, wind or rain. What is less known, especially in our temperate regions, is that ocean currents can carry tropical seeds and plants thousands of kilometres.

This is thalassochory, the marine version of hydrochory. And the champion - of all categories - is the coconut. With its fibrous envelope and its thick and impermeable epidermis, it can still germinate after having floated for weeks in salt water and so it is no surprise that they are abundant along most tropical shorelines. Exotic nourishment for the eyes and the taste buds alike!

The future model

A new European Bauhaus

The President of the European Commission, Ursula von der Leyen, has called
for the creation of a new Bauhaus to help realise a Green New Deal for Europe. Like the Bauhaus movement of 1919, which accompanied the social transition to industrial society and forged the aesthetics of the 20th century, the New Bauhaus would ensure ecological transformation with a project that is at once sustainable, inclusive and artistic. In a first phase called “design”, scientists, artists, engineers, architects, entrepreneurs, academics, students or ordinary citizens are invited to exchange ideas on a dedicated platform(1) to help define the most pressing needs and challenges.

An implementation phase will follow with five pilot projects and then after,
a dissemination of ideas phase with the desire, over the long term, to spread
those ideas beyond the borders of Europe.

1. europa.eu/new-european-bau5haus/index_en

The innovation

The internet of things comes to the rescue of bees

The disappearance of bees is a threat to all of humanity, and scientists are committed to finding innovative solutions. Using the installation of sensors in beehives, artificial intelligence and big data, the Internet of Things, is at the heart of international initiatives such as Apis Protect and the World Bee Project. Sensors make it possible to collect visual and auditory data on the health of bees, as well as on the conditions in the hives (temperature, humidity, weight of the hives and vibrations emitted by the swarm) and thus anticipate swarming or attacks by hornets. This information, delivered in real time, enables bee-keepers to reduce travel and unnecessary inspections, and help scientists to improve their understanding of this vital link in the food chain.

The Sport

Breakdance: A new olympic discipline!

Break dancing, born in the 1970s on the asphalt of the Bronx, will make its debut at the Paris Olympic Games, in an urban park located on the Place de la Concorde. The International Olympic Committee (IOC) has now validated this proposal from the Paris 2024 organising committee. In total, with surfing, climbing and skateboarding, four new disciplines will be included. They are in addition to the twenty-eight traditional summer sports which will first make their appearance at the Tokyo Olympics in 2021. This will help modernise, rejuvenate and feminise this major sporting event, expected to have equal numbers of both male and female athletes. The 1900 Paris Olympics were the first to open up participation to women. Back then this represented just 2% of participants.