Private clients Financial intermediaries

Become a client

Are you a client? You should contact your private banker. 
You are not a client but would like to have more information about Societe Generale Private Banking? Please fill in the form below.

Local contacts

France : +33 (0) 1 42 14 20 00 (9am - 5pm)
Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm)
Monaco : +377 97 97 58 00 (9/12am - 2/5pm)
Switzerland : Geneva +41 22 819 02 02
& Zurich +41 44 218 56 11 (8:30am - 5:30pm)

You would like to contact us about the protection of your personal data?

Please contact the Data Protection Officer of Societe Generale Private Banking France by sending an email to the following address: protectiondesdonnees@societegenerale.fr.

Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com.

For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com

Please contact Julien Garnier, the Data Protection Officer of Societe Generale Private Banking Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com

Please contact the Data Protection Officer of Societe Generale Private Banking Switzerland by sending an email to the following address : sgpb-gdpr.ch@socgen.com.

You need to make a claim?

Societe Generale Private Banking aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you.

Your private banker  is your privileged contact to receive and process your claim.

 If you disagree with or do not get a response from your advisor, you can send your claim to the direction  of Societe Generale Private Banking France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: 

Société Générale Private Banking France
29 boulevard Haussmann CS 614
75421 Paris Cedex 9

Societe Generale Private Banking France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date of its receipt and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter.

In the event of disagreement with the bank  or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to:  

 

The Consumer Ombudsman at the FBF

The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts.

The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval.

The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at:

Le Médiateur CS 151

75 422 Paris cedex 09

 

 

The Ombudsman of the AMF

The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products.

For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman.

The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org or by mail at:

Médiateur de l'AMF, Autorité des Marchés Financiers
17 place de la Bourse
75082 PARIS CEDEX 02
FRANCE


The Insurance Ombudsman

The Insurance Ombudsman is competent for disputes concerning the application or interpretation of insurance contracts.

The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract.

To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to:

Private banking Claims department
11, Avenue Emile Reuter
L-2420 Luxembourg

Or by email to clienteleprivee.sglux@socgen.com and for customers residing in Italy at societegenerale@unapec.it

The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe.

In the event that the response you receive does not meet your expectations, we suggest the following:

Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address:

Corporate Secretariat of Societe Generale Luxembourg
11, Avenue Emile Reuter
L-2420 Luxembourg

If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the “Commission de Surveillance du Secteur Financier”/“CSSF” (Luxembourg Financial Sector Supervisory Commission):

By mail: 283, Route d’Arlon L-1150 Luxembourg
By email:
direction@cssf.lu

Any claim addressed to Societe Generale Private Banking Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: 

Societe Generale Private Banking Monaco
Middle Office – Service Réclamation 
11 avenue de Grande Bretagne
98000 Monaco

The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex researches…), the Bank will inform you of this situation within the same 30-working day timeframe. 

In the event that the response you receive does not meet your expectations, we suggest to contact the Societe Generale Private Banking Direction that handles the claims by mail at the following address: 

Societe Generale Private Banking Monaco
Secrétariat Général
11 avenue de Grande Bretagne 
98000 Monaco

Any claim addressed to the Bank can be sent by email to:

sgpb-reclamations.ch@socgen.com
 

Clients may also contact the Swiss Banking Ombudsman: 

www.bankingombudsman.ch

 

Trending now #2

Artificial intelligence, environment, biodiversity, gender, new foods, space travel... The biggest current issues and trends.
Danger

All is not well with tits and flycatchers

Global warming has accelerated the proliferation of caterpillars. Fond of these tasty insect snacks, members of the tit bird family are laying their eggs earlier in the year to take full advantage of this situation. The problem: their reproductive season now occurs at the same time as members of the flycatcher bird family return from migration.

Competition for nesting sites is fierce. To protect their eggs, the tits turn ferocious, attacking their rivals... to the point that the survival of the flycatcher family is now threatened. A clear illustration of the importance of protecting the balance of different ecosystems.

The solution

South Korea is betting on seaweed

Marine plants have many benefits for our health and the environment. Rich in nutrients but low in calories, algae can help in the fight against malnutrition and the overconsumption of junk food. They may also reduce the risk of contracting cardiovascular disease or breast cancer. Algae are also able to capture and store CO2. This food is also a delight for the taste buds and can be enjoyed in many different ways: fresh, grilled, in soup or as chips. South Korea has made it a major asset in its economy and its algae exports, particularly in snack-form, are booming.

Reward

Prix Marcel-Duchamp

Éric Baudelaire won the celebrated contemporary art prize for Tu peux prendre ton temps, an installation whose centrepiece is a feature film directed by, and featuring, twenty students from the Dora Maar college in Saint-Denis. The 47-year-old artist combines photography, video and performance, reality and fiction, to explore contemporary issues, especially those related to war.

Societe Generale thus counts a new award-winning artist amongst those featured in its collection, having already acquired one of Baudelaire’s very first works, Attente — taken from the photographic series “États imaginés” — produced in Abkhazia,in the west of Georgia, in 2005.

Project of the future

First tourists in space

This year, NASA will authorise the first commercial space flights. It will allow two American companies — Boeing and SpaceX — to use the International Space Station (ISS), placed in low Earth orbit, on a commercial basis. Each year, two short missions (thirty days maximum) will welcome a few lucky astronauts. The cost of a one night’s board? About 35,000 dollars per person.

Cruise

Aboard a hybrid boat

In the particularly polluting cruise ship sector, the Norwegian company Hurtigruten is steering a greener course. Last summer, they launched the very first hybrid-powered vessel, the MS Roald Amundsen. Designed for fjords and other sensitive areas, it reduces fuel consumption by 20% and CO2 emissions by 3,000 tonnes / year. By 2021, the company will have built two more hybrid-powered ships and converted six existing ones.

These will run on liquefied bio-gas produced from the remains of dead fish and other organic waste.

The swimming pool

The Houston sky pool

Vertiginous thrills guaranteed. The Market Square Tower swimming pool in Houston is 150m above the ground and offers spectacular views of the Texan metropolis. As an additional thrill: part of the pool is suspended over the void between the skyscrapers. The transparent plexiglass bottom gives swimmers the feeling of floating in mid-air. Not for the faint-hearted!

Training

Argentinian connoisseurs of meat

There are connoisseurs of wine, coffee, olive oil ... and, since the end of 2019 in Argentina, official “connoisseurs of meat”. These 36 men and women are all experts in the taste, flavour, cooking and origins of meat. They are the first graduates of the Escuela de Sommelier de Carnes, created by the Faculty of Veterinary Sciences of the University of Buenos Aires. This nine-month training course is aimed at all of the stakeholders in the sector, including breeders, traders, butchers, restaurateurs and chefs. In a country where meat is king, being initiated into the world of its mouth-watering secrets is essential.

Rebirth

Artificial Intelligence finishes a Beethoven Symphony

To mark the 250th anniversary of the birth of Ludwig van Beethoven, a team of musicologists, musicians and computer scientists is developing “articifial intelligence” capable of learning and copying the great composer’s style. The goal: to complete his Tenth Symphony, which remained unfinished at his death in 1827. To achieve this, the AI has analysed 150 pieces of music and is being guided by the Austrian composer, Walter Werzowa.